Analyst, Business Analytics

| Austin | Remote
We are looking for an Analyst to join our Business Analytics team. Data is at the center of everything Favor does, and the appetite for reporting and analysis grows each day as we expand our geographic footprint throughout Texas and introduce new platforms, products and features to our community of customers, runners and merchant partners. 

An Analyst on the Business Analytics team will leverage first- and third-party data to generate insights about our customers, runners, merchant partners, and product. 

Responsibilities:

  • Drive the business forward by defining and capturing KPIs that measure the impact of specific product features, programs, and operational initiatives.
  • Partner with leaders from the operations, sales, marketing, product and finance teams to develop reports that monitor business trends and inform strategy.
  • Identify and resolve gaps in data completeness and accuracy to continually improve our data ecosystem. 
  • Leverage customer, runner and marketplace data to make recommendations related to service optimization, leading to a best-in-class experience for customers and lucrative earnings opportunities for runners in 100+ Texas markets.
  • Analyze app features and user behavioral data to understand how we can influence customer purchase decisions through various merchandising and pricing levers.
  • Grow the collective Business Analytics team knowledge base through process documentation and technical mentorship.

Skills & Qualifications:

  • Minimum 1 year experience working in an analytical role. (Title and compensation will be informed by experience level)
  • Intermediate to expert SQL skills, preferably with large datasets.
  • Proficiency in multiple tools and scripting languages - e.g. Python, R, Excel.
  • Experience with business intelligence software, such as Looker, Tableau, or Domo.
  • Experience with client-side analytics, like Google Analytics and Firebase.
  • Familiarity with statistical concepts and A/B test design.
  • Effective written and verbal communication skills, in particular in a presentation setting with an audience of varying technical levels.

Ideal Candidates:

  • Detail-oriented. You ensure accuracy and consistency of reporting and analysis through data cleansing, transformation and ongoing stewardship. You think 2 steps ahead to identify potential roadblocks and have contingency plans to address them.
  • Narrative-oriented. You connect changes in top-level metrics to the underlying drivers and create compelling visualizations to drive home key findings. You communicate results effectively to audiences at all levels of the organization.
  • Action-oriented. You are always up for a challenge and view reporting and analysis as an opportunity to recommend tactics and strategies that make the business better. You are open to feedback in the interest of delivering continually better output and growing as a professional.
  • Teamwork-oriented. You know how and when to effectively engage with your stakeholders and your teammates. You view yourself as a partner in the decision-making process and build trust through goal alignment, process transparency and world-class output.

At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • RedshiftDatabases

Location

Our HQ, the Eastside Tech Hub, is located in the heart of East Austin with close proximity to downtown and easy access to I-35.

An Insider's view of Favor

How would you describe the company’s work-life balance?

Favor truly talks the talk and walks the walk when it comes to prioritizing team members’ personal lives, mental health, and work-life balance. Especially with all of the challenges that last year brought, Favor created even more opportunities for team members to relax, recharge, and focus on mental health and overall wellness.

Amanda Going

Account Executive, Sales

How has your career grown since starting at the company?

Even after all these years, it’s amazing to know that career growth is really not just a bullet point at Favor, but an actual focus where steps for professional and personal development are provided from day one. I’ve only seen Favor’s dedication to career growth grow since the day I joined the team.

Arielle LaGuette

Sr. Manager, Sales

How do you empower your team to be more creative?

Open communication and continuous collaboration amongst team members are critical components to unlocking creativity and driving success. At Favor we value everyone’s input and perspective and know that our diversity and desire to constantly test, learn and improve helps us deliver our most impactful and creative work.

Matt Schmertz

Director, Integrated Marketing

What are Favor Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
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