Analyst, Business Analytics

| Austin | Remote
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We are looking for a Customer Insights Analyst to join our Business Analytics team. Data is at the center of everything Favor does. The appetite for reporting and analysis grows each day as we expand our geographic footprint throughout Texas and introduce new programs, platforms, products and features to our community of customers, runners and merchant partners. 

As a Customer Insights Analyst on the Business Analytics team you will work closely with our Acquisition, SEO, CRM and Product Marketing teams while leveraging first- and third-party data to create a 360-degree view of the customer and generate actionable insights on the critical experiences that influence conversion, retention, frequency and monetization.

Responsibilities:

  • Develop and maintain a suite of self-service reporting that puts the most critical KPIs in the hands of your stakeholders.
  • Analyze paid and organic customer acquisition volume and conversion trends in order to steer digital spend towards higher ROI channels.
  • Identify potential sources of conversion breakage and recommend steps to turn 100% of app downloads into active customers.
  • Obsessively analyze customer behavior to understand how each interaction may influence short-term satisfaction and long-term retention, with the ultimate goal of making higher confidence, more real-time customer lapse predictions.
  • Create customer segments based on stakeholder-defined parameters and advanced analytical techniques (e.g. k-means) which can be used to better understand our customers and create targeted marketing opportunities.
  • Measure promotional risk and return with an emphasis on prescribing the right-sized tactics for a given time, place and audience.
  • Analyze the impact of new and existing programs on customers at various stages in their lifecycle with an eye on increasing lifetime value.
  • Grow the collective Business Analytics team knowledge base through process documentation and technical mentorship.

Requirements:

  • 2-4 years experience working in an analytical role, preferably focused on marketing and customer-centric analysis
  • Intermediate to advanced SQL skills, preferably with large datasets.
  • Analysis ninja, with proficiency in multiple tools and scripting languages - e.g. Excel, Python, R.
  • Experience building descriptive and predictive models.
  • Experience with business intelligence software, such as Looker, Tableau, or Domo.
  • Experience with client-side analytics, like Google Analytics and Firebase.
  • Familiarity with statistical concepts and A/B test design.
  • Effective written and verbal communication skills, in particular in a presentation setting.

Ideal Candidates:

  • Detail-oriented. You ensure accuracy and consistency of reporting and analysis through data cleansing, transformation and ongoing stewardship. You think 2 steps ahead to identify potential roadblocks and have contingency plans to address them.
  • Narrative-oriented. You connect changes in top-level metrics to the underlying drivers and create compelling visualizations to drive home key findings. You communicate results effectively to audiences at all levels of the organization.
  • Action-oriented. You are always up for a challenge and view reporting and analysis as an opportunity to recommend tactics and strategies that make the business better. You are open to feedback in the interest of delivering continually better output and growing as a professional.
  • Teamwork-oriented. You know how and when to effectively engage with your stakeholders and your teammates. You view yourself as a partner in the decision-making process and build trust through goal alignment, process transparency and world-class output.

Life at Favor:

  • Benefits -- We offer premium health, vision, dental, life, and 401(k) options. We also offer Favor delivery credit and H-E-B discounts! 
  • Time-Off -- We offer unlimited PTO for salary employees and ample vacation time to all team members. We empower you to live your best life and do your best work!
  • Learning & Development -- We encourage personal growth and education through regular Learning Labs taught by internal team members and external facilitators.
  • Community -- Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), quarterly company-wide events, happy hours, and regular connection opportunities.

At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • AWS (Amazon Web Services)Frameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • RedshiftDatabases

Location

Our HQ, the Eastside Tech Hub, is located in the heart of East Austin with close proximity to downtown and easy access to I-35. In addition to dynamic work areas, our fully customized two-story office space boasts a coffee bar, lounge area, large events space, library, and more!

An Insider's view of Favor

How would you describe the company’s work-life balance?

Favor truly talks the talk and walks the walk when it comes to prioritizing team members’ personal lives, mental health, and work-life balance. Especially with all of the challenges that last year brought, Favor created even more opportunities for team members to relax, recharge, and focus on mental health and overall wellness.

Amanda Going

Account Executive, Sales

What does your typical day look like?

I can't remember a time during my two years at Favor so far that someone has ever asked me to do anything without getting my input and thoughts on it. I have had so many opportunities to help grow and shape our digital products and business at Favor, and I think that's very unique.

Neha Thakore

Software Engineer II

How has your career grown since starting at the company?

Even after all these years, it’s amazing to know that career growth is really not just a bullet point at Favor, but an actual focus where steps for professional and personal development are provided from day one. I’ve only seen Favor’s dedication to career growth grow since the day I joined the team.

Arielle LaGuette

Director, Sales

How do you empower your team to be more creative?

Open communication and continuous collaboration amongst team members are critical components to unlocking creativity and driving success. At Favor we value everyone’s input and perspective and know that our diversity and desire to constantly test, learn and improve helps us deliver our most impactful and creative work.

Matt Schmertz

Sr. Director, Integrated Marketing

What are Favor Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Our diversity in hiring efforts focus on hiring candidates using a process that is free from biases for or against any individual or group of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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