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Arrive's claims and credit department is growing and we are looking for the right candidate to support our claims function! The Claims Analyst will work closely with the Director of Claims, serving as the point person for managing and reviewing incoming claims. The majority of this role will process and investigate all incoming claims being submitted and determine the carrier’s maximum liability, and/or information that is required prior to a claim being submitted to the Carrier. The Claims Analyst will work closely with customer and carrier reps and with the Accounting team; as well as communicate with carriers, insurance companies and customers.

In this role, you will:

  • Review claim documents for accuracy.
  • Handle all claims from filing to resolution efficiently and in a timely manner. 
  • Communicate with carriers, insurance companies and customers.
  • Understanding of Arrive's and our carriers insurance policies.
  • Work closely with customer reps, carrier reps and accounting.
  • Research and evaluate evidence to make informed decisions and respond accordingly.
  • Process appeals, declinations and payment requests.
  • Maintain aging claims within customer requirements.
  • Work with Arrive’s insurance company on high value high priority claims.

The ideal candidate is/has:

  • Bachelor's degree preferred.
  • At least 1+ years of experience in either transportation shipping or sales in a 3PL environment.
  • At least 1+ years of experience in transportation cargo claims.
  • Exceptional analytical skills with a desire to grow personally and professionally.
  • Excellent verbal and written communication skills.
  • Ability to work both collaboratively and independently, when necessary.
  • Eager to learn and to be challenged in a fast-paced environment!

Why Arrive?

  • Take ownership of your career at a tech-powered company.
  • Work in the booming city of Austin TX!
  • Take advantage of excellent benefits, including health, dental, vision, and life coverage.
  • Invest in your future with our matching 401K program.
  • Leave the suit and tie at home; our dress code is casual.
  • Eat for free on Fridays…lunch is on Arrive!
  • Grab a bite at the delicious food trucks located at the MET center.
  • Sweat it out using our on-site, state-of-the-art gym & yoga studio!
  • Recharge your batteries at our fully stocked caffeine bar.
  • Soothe aches and pains with our monthly in-office massages
  • Get active at the MET Center’s hike and bike trails and disk golf course.
  • Shoot some hoops at our basketball court or serve it up at our tennis court!

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • GraphQLLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases

Location

Our brand new HQ is located at the MetCenter, a business park in Central Austin that is minutes from downtown Austin & the airport.

An Insider's view of Arrive Logistics

What’s the vibe like in the office?

The vibe is a mix of relaxed and high intensity... Relaxed in a sense that its very easy to talk to anyone in the company (including leadership) and everyone is approachable. High intensity in the way that everyone is striving for the same goals and the work is exciting, challenging, and high impact.

Gary

Associate Product Manager

How do you collaborate with other teams in the company?

We take a very hands on approach to collaboration. Arrive is made up of very knowledgeable people that are passionate about the company and what we do. Our best collaboration happens when we all get in a room to brainstorm, share ideas, and challenge each other until we come up with the best solution.

Tyler

Principle Product Manager

What makes someone successful on your team?

The easy answer is to deliver a valuable yet efficient Product to the business and it's stakeholders. However, within our team dynamic, I believe someone's success is seen when they correctly assess the business' problem(s), deliberate on a possible solution(s) to address that problem, and execute the plan to fix it.

Rob

Product Coach

How do you empower your team to be more creative?

Hire talented people and then take a step back and let them do what they do best. I encourage my employees to aim high and embrace the company vision. Failure happens, but I'm there to remind them that falling short is the price of aiming high - This is almost always a price worth paying. My job is to provide mentorship and celebrate innovation!

Marc

VP of Software Engineering

How has your career grown since starting at the company?

Since starting at the company a year and a half ago, I moved from a mid-level role to a managerial role. Arrive recognizes your achievements and also takes into consideration your career aspirations. Managers work with you to help you develop the skill-set needed to take you to the next level in your career and challenge you to reach your goals.

Heather

Product Manager

What are Arrive Logistics Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy covers up to 90% of out of pocket expenses.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Arrive Logistics provides employees with a 401(k) matching plan managed by Standard. We match 50% of contributions up to $4,000 annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Some Meals Provided
Employees get free lunch every Friday.
Happy Hours
Parking
We offer employees free on-site parking.
Relocation Assistance
Fitness Subsidies
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