Claims Analyst at Arrive Logistics (Austin, TX)
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The Claims Analyst manages and reviews incoming claims based on area of focus, existing credit and outstanding balances. The primary focus of this role is to process and investigate assigned claims and determine the carrier’s maximum liability, and/or information that is required prior to a claim being submitted to the Carrier, as well as issuing payment to customers and taking deductions from carriers. The Claims Analyst works closely with customer and carrier reps and with the Accounting team, and communicates with carriers, insurance companies and customers. This position checks and approves credit SOP and manages outstanding balances.
Essential Functions:
- Process assigned claims from filing to resolution efficiently, accurately, and within time standards. Review claim documents for accuracy. Research and evaluate evidence to make informed decisions and respond accordingly. Process appeals, declinations and payment requests. Issue payments to customers and process deductions for carriers.
- Maintain a strong understanding of industry regulations and Arrive's and carriers insurance policies and their impact on filed claims.
- Communicate and build strong relationships with carriers, insurance companies and customers. Provide status updates, request additional information and resolve concerns.
- Establish and maintain effective and cooperative working relationships with internal sales and sales management. Work closely with customer reps, carrier reps and accounting as needed to process claims. Maintain ownership of the claims tracking spreadsheet and meet time standards for aging claims.
- Verify and approve credit based on credit SOP. Maintain ownership of the credit and balance tracking spreadsheet.
- Confirm that accounting contacts and billing methods are set up appropriately. Update as needed.
- Work with Arrive’s trade insurance company for proper coverage and accuracy.
Education and/or Experience:
- Bachelors degree preferred.
- 2+ years of experience in claims required.
- Strong critical thinking, judgement and decision making skills.
- Strong attention to detail.
- Strong written and verbal communication skills.
- Strong risk analysis and organizational skills.
Why Arrive?
- Take advantage of excellent benefits, including health, dental, vision, and life coverage.
- Invest in your future with our matching 401K program.
- Enjoy the flexibility of a hybrid work-from-home schedule based on position and tenure.
- Build relationships and find your home at Arrive through our Employee Resource Groups.
- Get recognized through our employee rewards program.
- Leave the suit and tie at home; our dress code is casual.
- Eat for free on Mondays & Fridays…lunch is on Arrive! Snack and lunch options are also available daily.
- Work in the booming city of Austin, TX - we are in a convenient location close to the airport and downtown.
- Park your car for free on site!
- Sweat it out using local gym discounts or with the team at our onsite gym.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
- Get paid to work with your friends through our Referral Program!
- Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Relocation Specialist who can help you along the way.
Covid Response and Flex Policy:
Arrive Leadership continually evaluates the Covid-19 pandemic and makes informed decisions based on applicable regulation, CDC recommendation, best practice, and local impacts of the pandemic. Arrive has implemented a comprehensive and proactive Covid response plan designed for the safety of our employees. This plan includes in-office safety protocol for all employees and a flexible work schedule based on position and tenure.
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