Competitive & Market Intelligence Manager at Khoros (Austin, TX)

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The Competitive & Market Intelligence Manager is a critical role in the product marketing organization, and is responsible for the market, competitor and customer insight needs of Lithium. This includes providing insight from any and all means necessary, primary and secondary resources, customer meetings, interviews, and whatever it takes to help define and differentiate Lithium's strategic position in the market.

You are a stealthy, tactical market researcher, but also a strategic thinker to analyze and apply data into Lithium's business and the opportunity in the market. You understand the demands of the new digital customer are growing exponentially and are constantly evolving. Your role is to be at the forefront of those trends and demands and help us anticipate changes and trends in order to best leverage opportunities.

With that understanding, you will develop assets for the marketing and sales teams to use in outbound go-to-market activities, some of which will be client-facing content. While you will be building reusable content, you may also be called on to support deals in prospect and customer facing meetings and events.

Role & Responsibilities

  • Be an expert on the products, solutions & strategies of vendors in our market space, and know Lithium at a deep technical level to analyze competitive feature sets inside and out.
  • Support leadership, Marketing, and Product Management with market segmentation, trends, and competitive SWOT analysis.
  • Use appropriate research tactics and intelligence tools to provide actionable competitive intelligence.
  • Create processes to aggregate and effectively disseminate industry trends, competitive benchmarking, and internal company intelligence.
  • Help build and maintain sales and marketing assets (e.g., battlecards, buyer personas, customer stories).
  • Manage win/loss program and regularly disseminate findings to improve decision making.
  • Strengthen Lithium differentiation and train field teams on competitive position & strategy, including strengths, weaknesses, validation points, and tactics.
  • Support the Sales organization on deal-specific requests.
  • Assist the creation and launch of new products and enhancements (e.g., market sizing, market requirements, pricing, messaging) by providing recommendations and analysis.
  • Establish "early warning" system to alert new market forces and competitive landscape changes.


  • 5+ years' experience in pre-sales, product marketing/management/ research
  • Strong analytical skills and passion for analyzing products, competitors, and market dynamics. Can quickly synthesize disparate data into a position and craft messaging that connects with a diverse audience of stakeholders; including customers, sales, and executives.
  • Strong organizational skills. Able to research and project manage dozens of changing data points.
  • Exceptional communication & presentation skills. Verbally articulate and skilled at telling a visual story with graphs & data. You can adapt & tell this story to different audiences.
  • Has demonstrated an ability to dive into a product and become a champion and promote features, use cases, and value propositions to customers.
  • Decisive, agile, and iterative; easily able to shift gears between thinking and doing with a proven ability to manage multiple projects in a fast-paced environment.
  • An ethos of getting things done. Proactive style with discipline for setting priorities, driving decisions, and getting closure on recommendations and issues.
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen


Khoros’ headquarters is in Northwest Austin. As a flex-first company, we offer our employees the flexibility to work remotely, in-office, or a combination of the two.

An Insider's view of Khoros

How would you describe the company’s work-life balance?

Khoros has always offered a great work-life balance. Our generous flexible time-off policy allows me to take off for any appointments, emergencies, or even occasional family events as needed. I’ve even had the chance to travel more frequently! I never have to worry that I’ll miss anything important or sacrifice my mental or physical health.


Senior Content Designer

What does your typical day look like?

I typically have 1-4 customer syncs per day where we discuss platform questions, updates, strategy, and driving success within focused initiatives. Outside of customer meetings my day is focused on executive business review preparation and planning. My world revolves around helping customers achieve their goals and realize the value Khoros brings.


Customer Success Manager 2

What is your vision for the company?

My vision for Khoros is to be the trusted leader for organizations who invest in digital customer engagement strategies. We will continue to increase market share by leveraging best in class solutions, award winning support & partnerships and by continually innovating in ways that allow us to attract, recognize, and reward top talent in our market.


Regional Vice President, Enterprise Sales

What are some things you learned at the company?

During my time at Khoros, I have gained invaluable insights into AI, market research and the competitor landscape. What sets Khoros apart is its culture that values what I think and do, providing endless opportunities for growth and development. As a single parent, I greatly appreciate the amazing work-life balance that Khoros provides.


Product Program Manager

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. We live better thanks to our competitive benefits package and employee-first culture. Employees can take care of themselves, their families, and also lead a healthy work-life balance. This includes working-from-home, office, or hybrid, volunteering for their communities, and competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs. We recently earned a TrustRadius Tech Cares Award, highlighting our strong corporate social responsibility (CSR) efforts.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We offer our employees the flexibility to get things done wherever they are most comfortable. We know one size doesn’t fit all, so you can work from home or one of our amazing office locations!
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family matters here. We offer 16 weeks of paid leave when welcoming a new child into your family through birth, adoption, or fostering including 8 weeks 100% paid baby bonding time.
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
With our flexible time-off policy that doesn’t accrue, our employees are comfortable taking time when they need it, or even just want it!
Paid volunteer time
Khoros offers 24 hours of paid Volunteer Time Off (VTO) each year. This is a global benefit offered to both part and full time employees, allowing all Khorosians the opportunity to give back.
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Recreational clubs
Fitness stipend
$50/month offered for employee wellness
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

At Khoros, we’re proud to have a company culture that celebrates team wins, offers learning opportunities and encourages growth. Our goal is to empower our teams to up skill and grow in ways that align with their personal goals, both here at Khoros and beyond.

We offer:
Full LinkedIn Learning access for all employees
Continual Learning Program
Quarterly Professional Development
Leading at Khoros
Art of Leadership certification program
Quarterly Leadership Development

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