Khoros
Khoros powers the digital customer experience for the world's leading brands.
Austin, TX

Competitive & Market Intelligence Manager at Khoros

| Austin
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The Competitive & Market Intelligence Manager is a critical role in the product marketing organization, and is responsible for the market, competitor and customer insight needs of Lithium. This includes providing insight from any and all means necessary, primary and secondary resources, customer meetings, interviews, and whatever it takes to help define and differentiate Lithium's strategic position in the market.

You are a stealthy, tactical market researcher, but also a strategic thinker to analyze and apply data into Lithium's business and the opportunity in the market. You understand the demands of the new digital customer are growing exponentially and are constantly evolving. Your role is to be at the forefront of those trends and demands and help us anticipate changes and trends in order to best leverage opportunities.

With that understanding, you will develop assets for the marketing and sales teams to use in outbound go-to-market activities, some of which will be client-facing content. While you will be building reusable content, you may also be called on to support deals in prospect and customer facing meetings and events.

Role & Responsibilities

  • Be an expert on the products, solutions & strategies of vendors in our market space, and know Lithium at a deep technical level to analyze competitive feature sets inside and out.
  • Support leadership, Marketing, and Product Management with market segmentation, trends, and competitive SWOT analysis.
  • Use appropriate research tactics and intelligence tools to provide actionable competitive intelligence.
  • Create processes to aggregate and effectively disseminate industry trends, competitive benchmarking, and internal company intelligence.
  • Help build and maintain sales and marketing assets (e.g., battlecards, buyer personas, customer stories).
  • Manage win/loss program and regularly disseminate findings to improve decision making.
  • Strengthen Lithium differentiation and train field teams on competitive position & strategy, including strengths, weaknesses, validation points, and tactics.
  • Support the Sales organization on deal-specific requests.
  • Assist the creation and launch of new products and enhancements (e.g., market sizing, market requirements, pricing, messaging) by providing recommendations and analysis.
  • Establish "early warning" system to alert new market forces and competitive landscape changes.

    Qualifications

  • 5+ years' experience in pre-sales, product marketing/management/ research
  • Strong analytical skills and passion for analyzing products, competitors, and market dynamics. Can quickly synthesize disparate data into a position and craft messaging that connects with a diverse audience of stakeholders; including customers, sales, and executives.
  • Strong organizational skills. Able to research and project manage dozens of changing data points.
  • Exceptional communication & presentation skills. Verbally articulate and skilled at telling a visual story with graphs & data. You can adapt & tell this story to different audiences.
  • Has demonstrated an ability to dive into a product and become a champion and promote features, use cases, and value propositions to customers.
  • Decisive, agile, and iterative; easily able to shift gears between thinking and doing with a proven ability to manage multiple projects in a fast-paced environment.
  • An ethos of getting things done. Proactive style with discipline for setting priorities, driving decisions, and getting closure on recommendations and issues.
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Where we are

Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen
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What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. That’s why we offer comprehensive benefits, so they can take care of themselves, their families, and also lead a healthy work-life balance. This includes competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Khoros

What are some social events your company does?

Khoros embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences (mixology contests, candle making, mindfulness classes), quarterly volunteer opportunities, and partnerships with local nonprofits.

Laura Whitefield

Senior Executive Assistant & Cultural Specialist

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What makes someone successful on your team?

Heart. It's rare to work in a culture that values who you really are, but it can also be a lot to ask if you're not used to it. Team members who can let their walls down and make their work personal truly thrive in our environment.

Jenn Longbine

Director of Talent Acquisition and Experience

Khoros Careers In Austin
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