Data Analyst

| Austin

About Blackbaud:

 

Leading uniquely at the intersection point of technology and social good, Blackbaud provides software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundation, corporations, education institutions, and the individual change agents who support them. We work with over 40,000 organizations, helping them realize their goals, fund their missions, manage their operations, and develop long-lasting supporter relationships.  Our customers are passionate about making the world a better place, and we’re inspired by the opportunity to help them.

 

 

About the Role:

The Data Analyst works with key stakeholders to understand their business needs, and then addresses those needs through technology, where possible. The focus of the DA is acquisition of client legacy data for conversion, collaboration across resources to effectively prepare project for delivery team and accurate, efficient delivery of projects.  The DA works closely with the business and technology teams to implement solutions that meet the needs of the business. This person understands business and ensures that there is integration between business and technology. The DA understands the system implementation process – and is very analytical with problem-solving and conflict resolution skills to help identify, communicate and resolve issues

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Investigates and takes action to meet customers’ current and future needs.  Gives customer needs priority and responds quickly to customer concerns.  Builds positive and fruitful customer relationships.
  • Work with customer to obtain usable legacy data that conforms to acceptable formats and scopes of service.
  • Ensure resource availability and allocation
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
  • Successfully manage the relationship with the client and all stakeholders
  • Understands programming concepts, database design, and SQL; will be required to write and troubleshoot SQL code
  • Collect, document, and maintain the authoritative list of requirements for all development efforts related to identified business systems
  • Learns the data models in use in the business and can effectively design and/or recommend technology solutions that align with the data model
  • Lead UAT efforts, including training UAT testers where necessary
  • Work with IT and other teams as the business representative during system implementations
  • Negotiates or mediates sound agreements in business or organizational situations where there is a disagreement or difference in interest.  Successfully closes negotiations achieving best possible outcomes.  Creatively approaches negotiations.  Listens well and does not allow negativity to affect composure.

 

Specific responsibilities will be:

  • Critical thinker with the ability to manage multiple priorities.      
  • Communicates information in a form well matched to and well received by the audience both internal and to customers
  • Manage client interactions and prioritize tasks for multiple concurrent projects
  • Looks beyond obvious solutions, and attempts to identify underlying or hidden problems or trends.
  • Seeks to identify and offer solutions to problems that affect other groups.            
  • Asks critical, insightful questions, and probes for information that facilitates problem solving.      
  • Evaluates the risks, benefits, and opportunities of various solutions.        
  • Understands customers business needs and can interpret business analysis requirements.                            
  • Recognizes quickly when progress towards results is slowing or stalling and takes immediate action to get back on track.             
  • Demonstrates commitment to ongoing improvement, achieves success by collaborating on cross-functional changes that impact others, and a commitment to data based decisions.
  • Demonstrates initiative and the ability to find information or solutions needed for assignments and/or projects.             
  • Demonstrates willingness to think outside the given parameters to see if there is a better, more effective way               
  • Attempts through analysis to generate new, innovative ideas that optimize service delivery
  • Manages customer expectations throughout implementation process

 

Desired Qualifications

  • 2+ years of experience in field
  • Experience with SQL coding and data analysis required
  • Excellent written and verbal communication
  • Strong customer service and interpersonal skills
  • Detail oriented
  • Ability to manage time and multiple tasks/projects efficiently
  • Basic problem solving and conflict resolution
  • Positive attitude centered on achieving high client satisfaction, both internal and external
  • Experience with Blackbaud’s RE7/RENXT product is nice to have

 

Why you’ll want to come work here: 

  • Competitive salary (commission/bonus based on type of role), 4 weeks paid time off, great benefits (medical, dental, vision, FSA), 401K match
  • Gift matching, volunteer for vacation program, and endless community involvement opportunities
  • Named to Forbes’ Fast Tech 25 and Fortune’s Change the World List; we are growing and offer incredible opportunity for advancement
  • Tremendous company culture and office perks as well as a new cutting-edge new headquarters completed in 2018

 

 

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter and Facebook.  

 

 

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

 

 

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • GroovyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • ExpressFrameworks
    • FlexFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • ApacheFrameworks
    • KafkaFrameworks
    • Event HubsFrameworks
    • ElasticSearchFrameworks
    • AnsibleFrameworks
    • MyBatis/JPAFrameworks
    • CassandraDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • Aha!Management
    • JIRAManagement
    • Microsoft ProjectManagement
    • SalesforceCRM

Location

Located in the Domain area, just steps from the Metro station and access to all that Austin has to offer!

An Insider's view of Blackbaud

What are some social events your company does?

We try to do at least one event per month that caters to all interest areas, whether that’s our Pinewood Derby, our May the 4th Be With You Movie Marathon or Progressive Potlucks, where employees tour the office to pick up different parts of the meal. We also championed having a float in the Austin Pride Parade this year for the first time ever.

Stefanie Greene

HR Manager

How does the company support your career growth?

We have a very employee-focused environment. Our managers and team leads will often discuss career development strategies with us and offer opportunities to connect with people who can give us firsthand information about a role or experience. To help us be as successful as possible, they suit our strengths and the company's needs.

Kristin Nelson

Team Lead, Sales

How do your team's ideas influence the company's direction?

We have changed our fundamental offering from a software solution to a series of capabilities and analytics that have an immediate and measurable impact on customer outcomes. This allows our sales team to be highly consultative with clients, introduce them to a broader community and have confidence that the outcomes we promise will be delivered.

Brandon Phipps

VP of Sales and Market Development

How has your career grown since starting at the company?

In just over 3 years, I went from an associate account executive to a sales team lead and was then given the opportunity to completely re-imagine the inside sales team here in Austin. We are growing very fast, and one of our team’s fundamental purposes is to support this growth by generating top-notch sales talent that can be promoted.

Stephen Bach

Inside Sales Manager

What are Blackbaud Perks + Benefits

Blackbaud Benefits Overview

At Blackbaud, we know how important it is to have good, affordable health and group benefits
and a retirement program that helps you save for your future. That’s why we offer competitive benefits that
can provide protection, peace of mind, and savings. Whether it’s health care, income protection, retirement savings, or other benefits, we’ve got you covered!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
The B-Healthy Incentive rewards our employees for participating in important wellness activities.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
We recognize the need to balance work and life priorities. Starting off, we offer 4 weeks of paid time off, with up to 6 weeks for tenured employees.
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Blackbaud recognizes that an educated workforce is a strong workforce. We offer ​a $3000 per year tuition reimbursement to assist with the costs incurred from continuing education.
Diversity Program
We are committed to creating a diverse and inclusive workplace (Recognized by Forbes in 2019) through cultural awareness and competency training programs, as well as Affinity group representation.
Lunch and learns

Additional Perks + Benefits

Volunteer for vacation time earning an additional 3 days per year PTO.
Endless volunteer & community involvement opportunities.
Matching gifts for donations.
9 paid holidays
Inclusive work environment as recognized by Anitab.org as Top Company for Women Technologists.

More Jobs at Blackbaud23 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Operations
Project Mgmt
Sales
Content