Manager of Business Strategy and Process Improvement at GoDaddy

| Austin
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About GoDaddy

GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With 19 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to empower entrepreneurs everywhere, making opportunity more inclusive for all. To learn more about the company visit

GoDaddy Global Services is seeking Manager of Business Process Strategy who thrives in a dynamic, fast-paced environment to join our Operations Excellence team. The Operations Excellence team is laser-focused on driving revenue and continuous process improvement across our Services offerings to achieve a best-in-class experience at scale for our customers.
GoDaddy Global Services delivers an arsenal of human-powered professional services to help our customers start and grow their ventures. We provide a variety of website, social media management and marketing services, and we are quickly expanding the types of services offered and our global reach. On any given day, you will be managing a team of analysts focused on translating data to insights, business process improvement, defining a new or improved user experience, mapping workflows, managing an implementation project, helping us scale to new regions and partnering across the company to solve a business problem or identify opportunities.

What You’ll Do

  • Create and manage a roadmap of strategic imperatives that drive improvements in the customer experience journey and operational workflow.

  • Be a relentless advocate for the Services organization by driving process and optimization standards in support of a best-in-class operations and customer experience.

  • Guide your team to prioritize all shapes and sizes of work based on a set of principles and a common framework.

  • Partner with operations, product and engineering stakeholders to establish strategic team plans and goals

  • Communicate clearly and often with stakeholders to understand and align on priorities in a changing business environment.

  • Coach a team of analysts to continuously improve their skills and impact on GoDaddy Services while growing their careers and aspirations as they balance the right level of challenge with their skillset.

  • Lead by example in owning initiatives from inception to impact.

  • Build strong relationships and partnerships across GoDaddy’s global organization.

  • Track effectiveness of initiatives and impact on stakeholders and GoDaddy.

Who You Are

  • 6+ years of business process strategy and business process improvement implementation experience preferably in a customer support/fulfillment operation

  • Proven capabilities in organizing, motivating and coaching diverse teams of people who consistently deliver above company expectations

  • Operations mindset with a passion for driving process improvements that make a measurable impact for internal and external customers

  • Curiosity to learn and understand underlying technologies used to deliver customer experiences.

  • Highly analytical, experience with collecting, interpreting and deriving insights from data

  • Excellent written and spoken communication skills

  • A proactive attitude to resolve problems and deliver results

  • Ability to thrive in a fast-paced, ever-changing environment

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at [email protected]

Please note that GODADDY does not accept unsolicited resumes from recruiters or employment agencies.

To submit your application to this position, please click Apply . On the next screen, after you click Apply, click Create to establish your candidate account. If you have previously created a candidate account, please slick Sign-In and use that account to complete your application.

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Technology we use

  • Engineering
    • C#Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages


600 Congress Ave. Suite 1200, Austin, TX 78701

What are GoDaddy Perks + Benefits

GoDaddy Benefits Overview

Austin employees enjoy not one but two sweet office spaces situated downtown. Both locations are on Congress just a few blocks apart, close enough for teams in each building to join forces. Commuter benefits and easy access to public transportation make getting to work a breeze.

Our Sales Office features 360 degree views of downtown Austin and Town Lake, and has nearly 50,000 square feet of space designed with our customers and our culture in mind. The Austin corporate offices clock in at 33,000 square feet of space just a few blocks from the Capitol.

Austin is known for food and coffee, and GoDaddy’s offices are no exception. Employees enjoy kitchens stocked with snacks and drinks, and both offices are equipped with full service Houndstooth Coffee espresso bar.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program