We live in a moment of remarkable change and opportunity that is artificial intelligence. The convergence of data and technology is transforming industries, society and even the workplace. CognitiveScale is looking for talent to drive market success by building AI-driven business solutions.

As our organization grows, we are looking for a Delivery Operations Analyst to support the Delivery Organization to track metrics, manage operational systems, and generate reports. The Delivery Operations Analyst will have three main responsibilities:

• Administer our Professional Services Automation (PSA) tool
• Create delivery operations reports and manage data inputs to the reports
• Support Delivery Operations Director in day to day functions

The ideal candidate will have experience working in a delivery or operations role and is very analytical and process driven. You’ll also need to be analytical, process oriented, KPI fanatic, strong technical acumen and detail oriented.

Krow System Administration

• User management adding/removing users - resolving access issues
• Input project financial data and monitor operational dashboard
• Generate reports with resource forecast, invoice reconciliation, resource utilization
• Create project and delivery level resource reports
• Create/close projects and resources as required
• Keep resource and project attributes, (i.e roles, rate cards) up to date

Operational Support

• Support Delivery Operations Director in day to day functions
• Track recruiting and hiring plans for delivery organization
• Send out and generate reports on Customer NPS surveys
• Assist in report generation of delivery operation metrics for Executive and Department meetings
• Contractor invoice reconciliation
• Timesheet compliance - ensure resources are submitting time, run reports to ensure timesheets are approved, work with Finance on month-end close

Experience required

• 2-5 years supporting operational function
• Knowledge of Salesforce.com administration, user management and report generation
• Strong communication and collaboration skills
• Knowledge of PM practices and discipline