Management Information Analyst
Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.
We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.
Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
About the role
As a Management Information Analyst, you will be a part of our Operations Strategy & Planning team. You will be responsible for building and evolving how we measure the efficiency and effectiveness of our operations activities, as well as developing highly sophisticated automated data analysis in SQL and Tableau. You will drive the continuous development of our operations dashboards and capacity models that drive business intelligence.
You are an expert problem solver and creative thinker. You can see not only all individual details but also the larger picture. You can understand complex technical projects and translate them into simple business terms using visual dashboards for communication with senior management. You are reliable, hardworking, smart, and appreciate working in a fast-paced, collaborative environment that rewards ability and empirical results.
What you will do:
- Generate daily, weekly, and monthly team reports of operational health and volume to inform operational leadership
- Define the data requirements and structure to build automated, self-service roll-up reports and partner with Data Engineering to facilitate e2e solutions
- Take ownership of process modeling, improvement, and documentation
- Design and run experiments to drive operational improvements and increase customer satisfaction
- Responsible for developing team capacity modeling and monitoring reports supporting recurring budget reviews with finance
What you’ll bring:
- 4+ years of Data Analytics/Data Science experience
- Consumer behavior and operational analysis experience
- You’ve built large-scale capacity modeling and you’ve provided drill-down executive reporting
- Strong experience with databases and SQL
- Proficiency in business reporting/visualization tools like Tableau or similar tools
- Strong communication and influencing skills, experience presenting findings to cross-functional stakeholders and leadership teams preferred
- Ability to work in a Unix-based operating system (Linux, macOS)
- Strong proficiency with Microsoft Excel, PowerPoint, Lucidchart, or similar tools
And these skills are a bonus:
- Just 2+ years of experience in Data Analytics/Data Science with advanced degrees such as a Master's or PhD
- Professional FinTech experience is strongly desired
- Understanding of Data Architecture systems including Data Warehousing and Data Analytics
- Proficient with scripting technologies such as Python
- Experience with common Software Engineering tools such as Git or other VCS, JIRA, Confluence & similar platforms
- Familiarity with Agile development methodologies including Project Management, Change Control, Incident Management, IT Controls/Audits, and Software Development Lifecycle
Our interview process at Self is designed to let you get to know us as much as for us to get to know you!
- You’ll meet with someone from our Recruiting team so we can learn more about you and answer some of your questions.
- You’ll meet with the Hiring Manager to learn more about the team, and the role, and get to tell us more about what you’d bring to the team
- You’ll meet team members who will be your peers to help you get a feel for a “real day in the life” at Self.
We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many startups cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.
Our perks include:
- Company Equity in the form of RSUs
- Quarterly performance-based bonuses
- Generous employer-paid health, vision and dental insurance coverage
- Flexible vacation policy
- Educational assistance
- Free gym membership
- Casual dress code
- Team building events and activities
- Remote work arrangements/ flexible work schedule
- Paid parental leave
Self Financial requires all employees hired to successfully pass a background check.
We are an Equal Opportunity Employer.
