Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Do you get excited by the challenge of scaling a fast-growing company through strong analytics and business insights? We are looking for a Senior Business Intelligence Manager to lead a high-performing team with a passion for infrastructure, business intelligence and driving informed business decisions from data.

As a Senior Manager you will lead our BI team in supporting our Customer Support Services organization with improving and innovating measurement model and data instrumentations across product, platform, and funnel! You and your team will lead strategies to translate raw data into valuable business insights, guide initiatives to measure business health, such as building dashboards and key performance indicators.

The ideal candidate for our team will have a background in applied statistics or economics (or a related quantitative field), strong business acumen, experience delivering data visualization solutions and business insights, know how to manage stakeholders, and drive roadmap for the team. You will also be a self-starter, eager to learn, passionate about impact, and have proven success in building data tooling and insights to drive understanding, progression, and decision making for large organizations.

In this role, you will:

• Hire, lead, and strengthen a team of analysts with great technical skills, characteristics, and team fit
• Define and build data visualization strategy to support business objectives
• Drive high quality analytics output to inform business decisions
• Manage stakeholders requests, facilitate tradeoff conversations, and build roadmap for the team
• Serve as scrum master and remove blockers when needed
• Define and iterate processes and technical stack to improve scale and quality
• Build partnerships with key members within and outside of the Customer Support Services (CSS) organization

On the first day, we'll expect you to have:

• 5+ years as a people leader
• 10+ years experience in analytics field
• Strong business acumen that you can help your team navigate through complexity and ambiguity
• Strong communication skills to tell data stories to non-technical audience
• Robust technical background in statistics, measurement, data visualization, SQL, R/Python, data instrumentation
• Project management skills

It's great, but not required, if you have :

• Experience hiring and developing a distributed global team
• Experience in B2B, customer support, customer success
• Experience with large data sets and distributed computing (Hive/Hadoop)

More about our team

We are a growing analytics and project delivery team located in multiple regions across the globe. We challenge each other constantly to improve our work and ask hard questions. We're direct, focused, and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things. BBQ, tacos, and coffee are a few of our favorite things.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.