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Services Operations Analyst (Salesforce Admin)

| Austin
About DISCO
DISCO was initially developed at a litigation boutique in Houston. It was born out of the firm’s frustration with conventional ediscovery tools that were slow and difficult for lawyers to use. Instead of being forced to adapt our work methods to technology, we wanted to invent technology that works the way lawyers work. DISCO was the result, and today we are the fastest-growing ediscovery solution in North America.
 
As the leading provider of software as a service solutions developed by lawyers for lawyers, DISCO is reinventing legal technology to automate and simplify complex and error-prone tasks that distract from practicing law. DISCO has been embraced by more than 400 law firms, including 75 of the top AmLaw 200, as their first choice for innovative technologies that enhance the practice of law to help secure justice and win cases.

Job Description
The Services Operations Analyst interacts with Services, Sales Operations, Sales leadership, Sales Enablement, and Finance to create scalable processes and tools to enable the company to grow and capture market share, as well as provide a superior customer service experience. The Services Operations Analyst I reports to the Head of Technical Services. The primary responsibility of this position is communicating and implementing services processes and best practices within Salesforce.com, Ops, and other services tools to enable the Services team.
 
Essential Functions
  • Envision and create processes and workflows to enable new software & service offerings, a well as streamline service delivery
  • Constantly evaluate existing processes and workflows to identify opportunities to improve, automate, and scale
  • Maintain Salesforce service ticket system hygiene
  • Perform Salesforce administration and configuration for improved processes and efficiency
  • Align with Sales Operations and Marketing Operations to ensure Salesforce development does not conflict or break critical process for Sales & Marketing
  • Respond to ad hoc and recurring reporting requests using Salesforce.com, Google Suite, and BI reporting platform
  • Manage configuration of Business Intelligence Platform, including definition of data dimensions 
  • Provide ad hoc analyses to Management
  • Balance multiple priorities and deadlines
  • Participate in daily and weekly meetings and conference calls
  • Coordinate with Sales Enablement team to create and align content for Services team training content, presentations, and videos
  • Infrequent travel, as required
  • Perform other duties and projects as assigned
  • Work primarily from the HQ office on Capital of Texas Highway
 
Education, Experience, and Skills
  • Bachelor’s degree in Business, or related field or equivalent experience
  • 3+ years of experience in Operations, Finance, and/or Business Strategy
  • 3+ years of experience administering Salesforce. 
  • Demonstrated experience and aptitude for Salesforce administration and configuration
  • Familiarity with Salesforce Services Cloud and Communities preferred
  • Familiarity with Business Intelligence platforms (e.g. Tableau, Looker) preferred
  • Certified Salesforce Administrator certification preferred, but not required
  • Demonstrated Microsoft Excel competence
  • Demonstrated Microsoft Powerpoint or Google Slides experience sufficient to create and modify presentations
 
Soft Skills
  • Ability and personality to articulate processes in a meaningful way to our services and sales operations teams
  • Strong analytical and accuracy skills required
  • Be a confident self-starter
  • Effective presentation and organizational skills
  • Excellent verbal and written communication and the ability to interact professionally with diverse groups, executives, managers, and subject matter experts
  • Willingness to work rare nights and weekends when business needs require
 
Disco is an Equal Employment Opportunity Employer. Disco will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • TorchFrameworks
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

3700 N. Capital of Texas Hwy., Austin, TX 78746

What are DISCO Perks + Benefits

DISCO Benefits Overview

DISCO knows its employees and their embrace of the inventor's spirit is the secret of our success. Our focus is keeping DISCO a great place to work, which includes providing benefits and perks that help our employees live up to their potential.

Culture
Volunteer in local community
DISCO Cares was born out of Hurricane Harvey rescue and rebuild efforts. It's driven by our employees and supported by our leadership. We donate time, money, and technology to local charities.
Partners with Nonprofits
DISCO Cares works with Explore Austin on mentors and needed equipment. We also partner with the Capital Area Food Bank, the Salvation Army, and others in our local communities.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
DISCO employees who have elected to have an FSA can contribute up to $2650 annually.
Disability Insurance
Dental Benefits
Our dental plan has a $0 premium for the employee, with a reasonable monthly premium up for additional family members.
Vision Benefits
Our vision plan has a $10 copay for annual well vision exams and an $180 allowance for glasses and $150 allowance for contact lenses.
Health Insurance Benefits
DISCO offers a variety of health insurance plans. Our high deductible plans cover 100% of the employee's premium with an HSA and we also provide PPO/FSA plans.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
DISCO offers a dependent care FSA where employees can contribute up to $5000 tax-free dollars towards child or elder care.
Flexible Work Schedule
DISCO provides employees with a work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program includes full-time work from home for positions like our Regional Sales Executives and work remotely on occasion as needed.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
DISCO offers pre-tax commuter benefits for employees where transit and parking are relevant costs.
Free Daily Meals
Austin employees get free lunch on Monday-Friday.
Stocked Kitchen
DISCO has a well-stocked kitchen including healthy snacks, sodas, coffee, cold brew, and Topo Chico.
Some Meals Provided
Austin employees get free lunch on Monday-Friday.
Parking
We offer employees free on-site garage parking.
Professional Development Benefits
Cross functional training encouraged
Promote from within
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