Workforce Management Forecast Analyst at Procore Technologies

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We’re looking for a Forecast & Capacity Planning Analyst to Procore’s Workforce Management team. In this role, you’ll support our Customer Success and Sales organizations by forecasting customer contacts, analyzing patterns and building/revising statistical models, conducting analyses to support process improvement initiatives while managing all headcount movement and other analyses as needed.

This position reports to the Sr. Manager, Workforce and is based in our Austin, TX offices located at the heart of downtown. Domestic travel is minimal (1x per quarter); mainly to California to meet with our Finance and the Data Science teams. We’re looking for someone to join us immediately.

What you’ll do:

Customer Success

  • Create and run forecasting scenarios to accurately predict the impact of internal and external factors on call volume patterns and distributions
  • Support the implementation, administration, and ongoing maintenance of customer contact demand; provide executive leaders with summary reports and analysis of demand fluctuations and metrics
  • Manage all headcount movement across Custom Success by building, maintaining, and updating complex staffing models and delivering accurate staffing plans across multiple sites and regions
  • Partner with Finance, Data Reporting, Scheduling and Customer Strategy teams to understand changes in business operations and incorporate them in the models
  • Provide a detailed analysis of call trends and ensure adequate staffing levels to achieve service level goals and reduce operating costs

Sales

  • Create new sales capacity models using funnel math; incorporating touch points, contact and conversion rates
  • Manage all headcount movement across sales; proactively assess headcount shifts up segment to ensure proper staffing at all levels
  • Focus across the organization on sales process, infrastructure, and strategy
  • Work with sales VPs to align on strategy, team organization, and augmenting for scale

What we’re looking for:

  • BS/BA in Business Administration and or equivalent work experience is required
  • 5+ years combined experience in workforce management/contact center forecasting, capacity planning, data analytics, and using WFM software (Aspect, Calabrio, or Nice)
  • Strong analytical and mathematical skills and experience collecting and interpreting large data sets to solve problems
  • Superior organization and time-management skills required
  • Strong oral and written communication skills with all levels of personnel, and ability to prioritize tasks in a fast-paced environment
  • Ability to work independently as well as with a team
  • Knowledge of data mining and analysis tools including MS Excel, SQL, Google Sheets, etc. desired
  • Knowledge of R, Python, VBA and other similar programming language and related statistical analysis modules highly desired
  • Experience working with NICE workforce management software is preferred
  • Experience with forecasting processes and capacity modeling is required

About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, housing complexes, and more. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. Check us out on Glassdoor to see what others are saying about working at Procore!

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid time off (Procore Values Time), employee enrichment and development programs, and volunteer days.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying six floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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