Workforce Operations Analyst at LegalZoom

| Austin
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About LegalZoom 
We believe that everyone should have access to professional legal advice. So, we’ve built a trusted and accessible technology-based platform to reduce barriers and help empower millions of people to grow their businesses, care for their families, protect their ideas, and more. From Estate Planning to Business Formations to IP, we’ve helped millions of customers with the protection and peace of mind they need. To date, we’ve grown to become the leading provider of online legal solutions for families and small businesses, and we’re committed to making our services even more valuable and easier to use than ever before. Join us! 

Overview
As a Workforce Operations Analyst you will use data to impact capacity planning on our Operations team! LegalZoom is building the next frontier of services for our customers.

What you’ll do:

  • Develop a clear point of view on the capacity it takes to run programs, how to keep costs down, and how to maintain program quality as we grow 
  • Oversee tax services delivery programs including scheduling, coordination, documentation of processes, and monitoring performance metrics 
  • Present your insights and proposals to management 

Skills and Experience

  • 2+ years professional experience in a large workforce support role 
  • Ability to own a project from conception to completion, and continually optimize
  • Analytical and problem-solving skills – the ability to use data to find insights and create solutions 
  • Experience working with cross-functional teams and delivering large projects
  • Organizational skills to handle many fast-moving projects

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity. 

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Location

9900 Spectrum Dr, Austin, TX 78717

What are LegalZoom Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Perks & Discounts
Company Outings

Additional Perks + Benefits

Benefits are an important part of your total rewards package here at LegalZoom. We offer a competitive and comprehensive benefits package with various choices for your and/or family members’ welfare needs. We provide these benefits not only to support you through important events in your life, but also to enhance your life outside work and help you prepare for the future.

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