Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Atlassian is one of the fastest growing software companies in the world, with millions of customers across our products (Jira, Confluence, Bitbucket, and Trello, to name a few). 

We have an exciting opportunity for a Lead Designer on our Support Experiences Team, a strategically driven design team that facilitates alignment between multiple partners, processes, and systems to support the creation of cohesive and delightful customer support experiences. 

In this role, you’ll partner with the Atlassian Community to connect our users with an active and robust support network and help shape the future of Atlassian’s most trafficked digital channel. You will be deeply involved in the entire design process from helping define vision and strategy through final decisions and execution.

We’re Looking for a Natural Leader Who Will:

• Lead and execute the UX strategy, roadmap, and success metrics
• Partner with product management and engineering to work cross functionally on Community engagement strategies
• Lead qualitative research efforts to gather feedback from the Community and bring insights to internal teams
• Work with stakeholders across Atlassian to ensure Community is engaged and connected to the end-to-end support experience
• Actively look for opportunities to improve the current user experience for existing tools/features
• Provide a team with mentorship, direction, leadership, and support necessary to ensure that they're able to accomplish their goals

Does This Sound Like You?

• You believe in constantly pushing to improve, learn, and do more to help improve the customer experience and consider business needs
• You can explain complex concepts and communicate value clearly and concisely
• You can lead and inspire others You have experience and can show examples of when you built consensus with cross-functional peers, key partners, and executives across a business to influence a result
• A strong storyteller, you’ll also bring strong facilitation and collaboration abilities, a flexible and friendly approach to working with teams, and always strive for the best outcomes
• Experience with strategies for utilizing data including qualitative and quantitative feedback to drive awesome experiences

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.