We’re looking for a Lead Product Designer to work across the ‘Get Treatment’ journey stage of the Babylon member experience. The team is focused on building a world class experience for patients who need Tests, Prescriptions, Referrals and guiding members in their treatment and what to do next. 

The ‘Get Treatment’ team is on a mission to radically simplify the process of ordering a prescription for Babylon’s 10+ million members across the Globe. You will be leading design across this domain providing members the tools, opportunity and motivation needed to seamlessly fulfil their one-off or repeat prescriptions and adhere to the course of treatment. One of these tools is our messaging and inbox domain, developing innovative solutions for our support and live chat experience between our members (patients) and our support agents so they can communicate with Babylon simply and securely. 

WHAT YOU'LL WORK ON

• Lead product design across the ‘Get Treatment’ journey stage; connecting that to our broader product ecosystem
• Partner with user research, product management, engineering, clinicians and operations to design product solutions which are data informed (quant & qual) using a variety of design techniques and artifacts of varying fidelities within a regulated product environment
• Facilitate cross-discipline sessions as part of early product definition - likely pulling from a tool box of lean UX approaches, design sprint and prototyping methods
• Partner with user research, developers and product managers to understand user needs, scenarios, and jobs to be done across the ‘Get Treatment’ journey stage.
• Create user journey and service maps illustrating user needs, pain points, and business opportunities as we evolve our product offering to support our pyramid of care
• Define processes and approaches for tackling design or research problems, using known methods
• Oversee the design work of others within your team ensuring a high standard of quality Act as a guardian of team culture, identifying issues that may impact morale and help to mitigate
• Ensure our products meet accessibility standards and create a standard by contributing to our design system
• Help build a strong design and learner-mindset culture by sharing your experiences with the design chapter, being an evangelist for user-centric approaches in the broader organization, and actively participating in the design community

WHAT WE'RE LOOKING FOR

• Experience designing complex workflows and user experience design
• Expertise in several core design skills. We don’t believe in the design unicorn, so we expect a specialized depth and/or breadth of expertise across the UX and product design spectrum of core skills.
• Mature people and leadership skills. Design is not only about craft and at this level we also expect you have begun to master several key people and leadership skills. These include communication and presentation skills - ability to communicate design effectively, regardless of the audience; receiving and giving constructive feedback; and leading workshops as a design facilitator.
• Experience facilitating workshops and leading meetings. Proven ability to collaborate successfully with cross-functional peers and teams (AI, Engineering, Marketing, Product) to develop concepts and products.
• Ability to make others better through work reviews and critiques, thorough documentation, guidance, teaching and mentoring. 
• Ability to clarify success metrics and tie efforts toward delivering business value 
• Understands how their work fits in to the overall Babylon service, identifying blockers and problems and actively works to fix them 
• A keen eye for detail, but ability to rapidly solve problems using everything from a basic sketch to high fidelity prototypes

WHO YOU ARE

• A passion to design a product and service that serves humanity
• Is compassionate and caring towards others. They respect the views and ideas of others;
• Works in a straight-forward, collaborative and inclusive way and is non-political
• Is tenacious, in the pursuit to delight our users. They strive for excellence in all they do and always look to improve our service and product;
• Regularly seeks to turn ideas into action and injects creativity into every touch point. They question common practice to challenge the norm;
• Frequently has a can-do attitude and a positive viewpoint;
• Takes ownership and always delivers against what is agreed.
• Gives timely, helpful feedback to peers and managers
• Communicates assumptions and gets clarification on tasks up front to minimize the need for rework 
• Capable of prioritizing tasks
• Avoids getting caught up in unimportant details or dissipating energy by focusing on the wrong thing.
• The interest and energy to be a design evangelist!

NICE TO HAVE

• Extensive experience leading and working on a diverse range of problems, delivering great design work particularly for software tools, responsive web and native apps.
• Deep understanding of interaction design, communication design and user-centered methods likely based upon an academic degree in design or HCI.
• Experience working with cross functional Agile teams to build and iterate great products
• Experience leading individuals or teams and helped them be their best selves and deliver great work
• Experience working in healthcare
• Experience designing conversational services

WORKING AT BABYLON 

Whether you work in one of our amazing offices or a distributed team, Babylon is highly collaborative and fun! You’ll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.

WHO WE ARE

We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant. To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.

At Babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…

DIVERSITY AT BABYLON

We believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all Babylonians can progress their careers. We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.