CognitiveScale’s AI software helps businesses apply Artificial Intelligence and Blockchain technology to solve complex business problems at scale for financial services, healthcare, and digital commerce markets by pairing humans and machines to augment human potential. Our award-winning software is being used by global leaders such as USAA, Morgan Stanley, NBC, JPMorgan Chase, ExxonMobil, and MD Anderson to increase user engagement, improve decision-making, and deploy self-learning and self-assuring business processes.

The Challenge

We are seeking someone with deep end-to-end experience developing enablement assets, from performing front-end analysis to instructional design, curriculum development, beta test, and general availability of courses in all modalities, including instructor-led multi-day courses, virtual instructor led courses, and self-paced on-demand micro-learning. The focus of the content for this person will be products in CognitiveScale’s Cortex technologies. While this role is primarily about analysis, instructional design, and content development, you will be part of a growing global team of enablement experts, reporting to the Global Head of Training and Enablement, collaborating with people who primarily deliver technical training, SMEs from the engineering groups, other internal functional areas, and other stakeholders, including customers and partners. You will use your strong instructional design and adult learning principles as well as using a variety of content development tools and methodologies, to create engaging technical training content.

This is an exciting opportunity to not only work with and grow new training content, but also help achieve CognitiveScale’s vision of accelerating innovation through responsible AI. You will have great influence on curriculum development and delivery teams as you develop multi-modal content on CognitiveScale’s products. We are looking for smart, technical, skilled people that can communicate at all levels, that are passionate about implementing cool and efficient solutions that enable fast learning with unbiased evaluations. At the end of the day, you will enjoy what you do.

Who You Are

• Able to use sound instructional design to create courseware for a given product, including: Learner analysis to create personas aligned with the product; Task analysis aligned with the personas
• Enjoy meeting and communicating effectively with SMEs and stakeholders globally to validate all analysis, demonstrate / validate content you develop
• Keen ability to define learning objectives and create objective performance and knowledge checks to validate a learner’s mastery of course content
• Enjoy developing highly technical, detailed, engaging, task-based microlearning, where the learner rarely spends more than 2 minutes without doing something (type a command, click through a menu, interact with voice prompts, etc.)
• Solid understanding of Agile, Scrum or Kanban methodologies and can work in small teams to develop content collaboratively, with precision, speed, and transparency
• Interested in artificial intelligence and willing to build knowledge of, and stay current in, CognitiveScale products and solutions, and associated offerings
• Excel at creating media assets or leverage existing assets, perform image manipulation/optimization and modification of design layout to suit changes in the content
• Able to participate in peer-review as part of an agile development team: design documents, analysis documents, storyboards, content drafts of other Course Developers
• Able to deliver content as part of beta or general-availability deliveries of new courses
• Passionate about quality. Eager to drive continual improvement of assigned courses based on feedback
• Able to envision new methods of delivering content for complex products requiring significant resources, either on-prem or in the cloud
• Able to lead discussions on revising content style standards and collaboratively create / revise them
• Capable of holding highly-technical conversations with engineering SMEs
• Understand modern engineering practices, even if you aren’t a software / hardware engineer
• Have an acute attention to detail
• Strong organizational and time management with the ability to follow through on multiple tasks and projects in parallel
• Ability to work collaboratively and independently as part of a global team

Required / Desired Experience

• Excellent written and verbal skills, especially in US English required.
• Masters in Instructional Design or equivalent experience required (using adult learning principles, methods, theories and techniques) for global audiences
• 10 plus years of curriculum development experience
• 10 plus years of instructional design experience
• 5 plus years leading teams designing and developing enablement content (technical training for end users, partners, technical support engineers, etc.) required
• Solid capabilities in at least one programming language required
• Understanding of object-oriented programming or functional programming concepts desired
• Understanding of web services concepts required. REST API concepts desired.
• Mastery of standard content development tools including Microsoft Office, Camtasia, Captivate, Articulate, and at least one online presentation tool (for example: WebEx, Zoom, Adobe Connect, etc.) required
• Mastery of Web-services test tools (e.g. Postman) desired
• Basic experience with analytics required. Experience with Deep Learning / Machine Learning desired.
• Mastery of on-prem vs cloud and hybrid solutions. SaaS concepts required.
• Classroom, virtual classroom, or self-paced content delivery experience required
• Experience working with cyber security field highly desired
• Experience collaboratively creating content style standards suitable for global audiences

At CognitiveScale, on the CognitiveU team, you will be surrounded by colleagues who are committed to excellence and helping each other grow through daily communications including ongoing clear and constructive feedback to and from your peers and manager.

CognitiveScale is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.