Senior-level Designer - Sr. / Principal Product Designer at ShipStation
As a Senior Level Designer, your primary goal will be to help level up the ShipStation web app, improve our design culture, and round out our execution of products that provide high customer and business value.
Here at ShipStation, we’re passionate about helping online businesses become more efficient. We save thousands of merchants hours every day by automating the fulfillment side of their business. Very few people start a business because they love shipping packages. We exist to help entrepreneurs manage this painful but critical part of their business. We partner with top ecommerce and shipping companies to make a previously complicated and labor intensive process simple and enjoyable for the user.
Design at ShipStation
Design and product are central to ShipStation’s growth strategy. We have made significant investments in both areas to show our commitment and passion for both practices.
We like to think of design at ShipStation as an emerging discipline. We’re creating a design system, research program, and design practices all at once. Designers who join our team will be able to make a huge contribution not only to the product, but to the structure and culture of the design team itself. Every improvement to our application enables an entrepreneur to invest more time in their company, health, hobbies or friends and family.
Attributes of a Senior-Level Designer
We’re looking for a high performer with years of experience under their belt. You have seen a product from conception to launch, while working closely with development. You’ve worked on projects where you’ve set out to move a metric and have the instrumentation to know whether you hit your goal or not – and have learned from your successes and failures.
At ShipStation, designers who are senior-level individual contributors work at the intersection of users, customer support agents, product managers, designers and engineers. They can simultaneously push ShipStation to be better while also blending with engineering and product teams to iterate our way to success.
You’ll be joining a team of 5 product and marketing designers at our Austin headquarters.
Can ask questions that help reduce the ambiguity of any problem you are solving
Friendly, humble, and have an openness to learning
Have an excellent portfolio of past work
Organized approach to managing projects
Have a background in user research methodologies
Have experience incorporating research into actionable next steps
Have experience building scalable systems that adhere to organized rules and structures
Visual style guides
Can use Sketch, Invision and InVision’s DSM to design wireframes and mockups
Willing to roll up your sleeves and do the hard work required at each step during the design process
Nice to Haves:
Familiarity with frameworks like Bootstrap, responsive grids, or naming conventions like BEM
Have experience auditing and analyzing large systems from a design/information hierarchy perspective
Have worked with content editors to create voice and tone guidelines
Degree in design, art, communications, sociology, or related field
Duties and Responsibilities
We are looking for a senior-level generalist. We are looking for someone who can eliminate ambiguity during the discovery phase of a project; sketch, draw and communicate the necessary visuals to align around how a system or process works / should work; and use a Sketch, InVision and the InVision DSM to show engineers via wireframes and mockups what the presentation and functionality should look like / behave.
Help create a structured research practice
Coordinate and participate in on-site visits
Synthesize customer insights with the product team
Create action plans based on learning from on-site visits
Asking questions that build understanding of the application structure
Map user needs and pain points
Participate in whiteboarding sessions to help cross-functional teams gain alignment on the problem and the solution
Visualize complex workflows in easy-to-understand diagrams
Work in Sketch, Abstract, and InVision
Build InVision prototypes for stakeholder validation and user testing
Build production-ready mockups using an established design system
Collaborate with developers
Collaborate with QA to quality check the final release
Work with the design to give constructive feedback on in-progress design work
Contribute to writing clear, concise in-app copy
Contribute to writing error messages that can easily be understood by our users
This is a full-time position with a competitive salary based on your experience and portfolio. Please provide samples of your work or a link to your portfolio with your application.
We work with a team of highly-skilled, committed, and low-drama people. The ShipStation team shares a unified passion for helping the customer wherever and however they ship, exceptionally efficient. Everyone here puts the needs of the customer above their own ego. You can leave each day with plenty of time to enjoy life, raise kids, take care of family members etc. We’ve got a killer snack area with free snacks and beverages. And there’s foosball and catered lunches on Wednesday.
Health, dental, vision insurance
Employee Stock Purchase and 401k plans
Flexible vacation and paid holidays
Pick your own tech gear
Weekly catered lunch
Drinks and snacks of your choice + beer
ShipStation is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.
Equal Opportunity Employer/Veterans/Disabled