SailPoint is the leader in identity security for the modern enterprise.
Austin, TX

Sr. UX Researcher at SailPoint (Austin, TX or Remote)

| Austin | Remote
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SailPoint, the leading software in Identity Security and the kindest organization you've worked with, is looking for a Sr. User Experience Researcher to join our wonderful UX team.
Read about us on our website and around the web.
You are...
  • Above all a team player and believe building great products is a team sport
  • Curious in nature and as a result passionate about human biases and behaviors
  • Organized and process oriented
  • Patient and are able to mentor others
  • A great communicator with good time-management skills
  • A critical and design thinker

Your responsibilities will be...
  • Evangelize research methodologies through out the product organization
  • Strategize with stakeholders on how to act on research findings
  • Prepare research plans
  • Plan user research activities such as recruiting participants and scheduling
  • Conduct moderated and unmoderated ( research studies that informs long-term product vision
  • Lead users throughout the process of proposing, wireframing, and implementing UX improvements
  • Research various personas
  • Document, present, and evangelize research insights and recommendations to all stakeholders
  • Maintain and improve research templates
  • Empower others, through training and coaching, to conduct their own research
  • Serve as subject matter expert on qualitative research methods and human-centered design.

You need to have...
  • 4+ years of extensive experience in product user research
  • Undergraduate degree in Design Research, Human Factors, Human-Computer Interaction, Interaction Design, UX Design, Psychology, Sociology, Anthropology, Computer Science, Cognitive Science, or a related field OR comparable UX research experience
  • Excellent knowledge of user interface design, information architecture, and usability testing
  • Good knowledge of

It'd be a plus if you could...
  • Create A/B prototypes with Adobe XD or InVision (or other related tools)

This position reports to the Manager, Product Design & UX Research
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Where we are

11120 Four Points Drive, Austin, TX 78726

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Twitter BootstrapLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks

What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Volunteer in local community
Our crew members value working for an organization that prioritizes giving back to the community, and we have engaged in many community initiatives over the past year.
Partners with Nonprofits
In the past year alone we have supported many notable organizations, including Code2College, nonPareil, Black Girls Code, Foundation Communities, and HealthCode.
Friends outside of work
Eat lunch together
Intracompany committees
Team members on our ALL IN and Culture Crew committees develop and manage events that bring employees together socially and for the benefit of society.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Slack is how we come together as a global team, and we have offer several Employee Resource Group channels where we celebrate our differences and encourage sharing and connection.
Hiring Practices that Promote Diversity
We prioritize hiring practices that promote diversity. This year, for example, we launched SAIL-U to help grow our team in partnership with HBCUs and historically LatinX colleges and universities.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
SailPoint offers generous parental leave with the primary caregiver being able to take 80 fully-paid business days. Secondary caregivers can take 20 fully-paid business days.
Flexible Work Schedule
SailPoint's hybrid work environment reinforces the flexibility that has existed within our culture for many years.
Remote Work Program
As an organization that values impact over activity, we encourage crew members to manage their work schedules so they can be at their most effective within parameters established by their teams.
Family Medical Leave
Company sponsored family events
SailPoint's crew love to celebrate together, whether at a family-friendly summer BBQ or Halloween party, or while volunteering and giving back to our local communities.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
When possible, SailPoint brings crew together for summer camps, quarterly meetings and other team-based events.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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