User Experience Researcher at Saatva (Austin, TX)

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Saatva is looking for a UX Researcher to join our growing design team.

This is a critical role that will be responsible for helping define and drive the future of Saatva’s world-class customer experience. Working with cross-functional teams that include product designers, product managers, and development engineers, you'll strive to learn and understand our users’ needs, behaviors, and emotions through primary, secondary, evaluative and competitive research, as well as recognizing and anticipating industry trends to help prioritize and guide strategy and design decisions. This role is fully remote and does not require travel.

Who We Are

Saatva is the Direct-to-consumer luxury mattress and home furnishings brand that aspires to help every consumer get a great night’s sleep. At Saatva, we do more than sell mattresses to consumers. We are a brand that believes in consciousness and goodness — from what we put in our products, to how we treat our customers and each other. We believe our greatest potential is reached when we empower each other, and we believe in having a good time in the process. This commitment extends to a diverse and friendly environment that nurtures personal as well as professional growth.

Your Responsibilities

  • Be the voice and advocate of our users to represent their best interests.
  • Conduct primary and secondary user research
  • Perform market and ethnographic research and present findings on who are the users and what their needs, pain points, and wants are. 
  • Employ a variety of test methodologies (qualitative and quantitative)) such as Standard Usability Testing, Comparative Testing, Rapid Iterative Testing, Prototype Testing, Concept Validation, Benchmarking, Surveys, Page View Analysis, etc
  • Conduct research across multiple platforms, and cross-channel: desktop, tablet, mobile web, and mobile
  • Create well-written deliverables that provide succinct, and actionable insights
  • Take ownership of creating, maintaining, and presenting UX research findings on a regular cadence (yearly, quarterly, monthly) 
  • Own the Research roadmap
  • Work with product management, product design, and development leadership to prioritize research needs, drive research strategy and define the research roadmap
  • Analyze and determine the appropriate research methodology and develop research/test plans to achieve stakeholder(s) goals
  • Work closely with analytics and product managers to Identify areas of need, plan and execute A/B & multi variant testing roadmap, and develop a cadence of performance data review
  • Help define metrics to evaluate designs and user experience of our products
  • Increase ux research visibility by maintaining a single repository that allows various stakeholders to view the research that has been completed. 
  • Work closely with UX and Product designers to identify, and prioritize user stories. 

Skills and Qualifications

  • 3+ years of experience as an applied UX Researcher in a product-focused setting. E-commerce experience a major plus
  • Persuasive communicator – able to explain complex or intangible concepts to stakeholders at all levels
  • Strong critical thinking and analysis skills
  • Bachelor’s or MS in a human behavior related field (or equivalent with demonstrable work experience)
  • Portfolio, work samples or case studies showcasing depth of thought on your UX research, solutions, and process
  • Desire to work within a team, providing and receiving constructive feedback to achieve success, and growing as a team
  • Ability to perform all research-related tasks including research, planning, evaluating, and iteration
  • Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
  • Experience with remote user insights tools (we currently use Validately, Hotjar, and Heap)
  • Advanced proficiency in evaluating user interactions and identifying opportunities to improve the digital user experience
  • Proficiency in analyzing quantitative data, and synthesizing it with qualitative feedback is a plus
  • Strong written and verbal communication skills, and excellent presentation skills
  • Ability to quickly and effectively share research results

Equal Employment Opportunity

At Whitestone Home Furnishings, LLC, we are committed to a culture of diversity and inclusiveness, as demonstrated through our recruitment, retention and employee development programs, and are committed to the hiring, retention and success of diverse candidates. We maintain an environment that respects and builds on the assets and talents of each person, valuing their differences. As an equal opportunity employer, we do not discriminate against qualified job applicants on the basis of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity, status as a transgender or transsexual individual, and gender identity or expression), sexual and reproductive health decisions, age, physical or mental disability, citizenship, military status (including past, current, or prospective service in the uniformed services), genetic information, predisposing genetic characteristics, marital status, partnership status, sexual orientation, caregiver status, or any other status or condition protected by applicable law. This policy extends to all aspects of the employment hiring process, including but not limited to, recruitment, selection, compensation, and benefits.


 

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases

Location

1005 E St Elmo, Austin, TX 78745

An Insider's view of Saatva

How would you describe the company’s work-life balance?

Very balanced, there is a big focus on making sure people here are able to live their lives, and if you're working late into the night or on weekends people wag their finger at you.

Sean

Software Engineer II

What does your typical day look like?

We work in an agile environment, which means we have a short stand up every morning to start our day where we check in with one another, give updates, and see if anyone can be of assistance in helping others with current work. The rest of the day fluctuates depending on what day it is. We have planning sessions and developer workshops weekly.

Megan

Software Engineer

What makes someone successful on your team?

Collaboration is the name of the game here at Saatva. Questions are just as important as answers and together we find the right solutions through planning sessions, pair programming, and code reviews. If you're engaged with the problem and not just the ticket at hand, you'll see that contribution manifest in your own success as well as the team's.

Meredith

Technical Lead & Senior Software Engineer

What is your vision for the company?

My vision for Saatva Engineering is to be the place where you can do the best work of your career. Due to our unique market opportunity we have the unusual combination of a ten year track record and tremendous growth. Growth brings significant challenges, both technical and professional, but it rewards those willing to work together.

Scott

Vice President of Engineering

What kinds of technical challenges do you and your team face?

We regularly receive obscure, reports of issues faced with multiple systems and we need to be able to determine what the actual problem is and come up with a game-plan on how to resolve this and prevent it from happening in the future. Luckily, on my team, I regularly surround myself with some of the most knowledgeable developers to help me.

Chris

Lead Support Developer / Manager

What are Saatva Perks + Benefits

Saatva Benefits Overview

Here are a list of the employee benefits:

Paid Vacation and Sick Time
Health insurance
Life insurance
Dental insurance
Vision insurance
Retirement benefits
Healthcare spending or reimbursement accounts, such as FSAs
Long term disability insurance
Short term disability insurance
Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Culture
Partners with Nonprofits
Saatva partners with Non Profits such as HACA.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Saatva's 401(k) retirement plan offers a broad selection of international index funds to choose from.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 6 weeks of parental leave for the primary caregiver. Saatva also provides 2 weeks of leave for the secondary caregiver
Flexible Work Schedule
Saatva provides employees with a flexible work schedule that includes flexible start and end times.
Family Medical Leave
Company sponsored family events
Saatva sponsors family oriented events annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Saatva offers pre-tax commuter benefits for all employees.
Stocked Kitchen
Saatva has a fully stocked kitchen including unlimited snacks, coffee and tea that you can handle.
Parking
Pet Friendly
Fitness Subsidies
Saatva pays 100% for employees fitness services and activities.
Professional Development Benefits
Job Training & Conferences
Saatva offers employees professional development opportunities like onsite training courses.
Lunch and learns
Saatva hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

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