Arrive Logistics
Arrive Logistics redefines the standard for service in freight.
Austin, TX
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Design + UX//

UX Designer

Arrive Logistics
| Austin
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So who is our next UX designer? Ideally you have a few years experience already and are looking to broaden your skill set by learning best practices and teamwork needed for designing and delivering software for a large enterprise. You’re looking for the opportunity to be an integral team member as we are building a new interface from scratch. This will be an in-depth product education from research, concepts, iterative testing, detailed design, to production. Here you will experience how software is made and shipped, working side-by-side with business stakeholders, product managers, developers, and other designers. You bring a passion for working hard, getting the job done and chasing the details to the finish line. You are intrigued by complexity, and are dedicated to the call of bringing a consumer-style UI to enterprise software. You thrive in connecting and collaborating with the people who use our software daily and industry experts, who are both on-site and an integral part of our research, design and testing process.

The Product Group at Arrive Logistics designs the freight transportation platform that coordinates the interconnected experiences of our brokers, shippers, and carriers. Our platform is the epicenter for business transactions and provides real-time visibility and collaboration for sourcing, matching, arranging, and the guaranteed delivery of 30,000 truckloads of commodities per month.

Essential Functions:

  • Support design for your product area from concept to development, while working collaboratively across the organization with product managers, business analysts, industry executives, user groups and our product training team
  • Collaborate with other design team members through group design reviews to keep interrelated parts of the platform aligned from a content, design, and experience perspective
  • Help develop best practices, a design language system, patterns, and standardized components
  • Conduct in-house generative user research to understand user needs, requirements, and opportunities, and document with personas and journey maps.
  • Build high-level process flows, interaction models and information architecture.
  • Create and iterate from wireframes to visual design to prototypes
  • Lead in-house testing sessions with users to test and iterate concepts
  • Produce production-level specs and variants for different data shapes and states
  • Support designs through development for quality of production

Education and/or Experience:

  • 2 - 4 years professional experience delivering in UX design
  • Bachelor’s degree in design related field or equivalent experience
  • 2-3 portfolio examples showing some of the following: business problem, research, personas, journey maps, process maps, information architecture, design language system, development of concepts, testing, production specs, and final product 
  • Strong visual design and content hierarchy skills
  • Expert knowledge of design software Sketch, Invision, and Abstract
  • Knowledge of prototyping tools (Adobe XD, Invision, or others)

Preferred Qualification:

  • Experience in the freight industry
  • Ability to prototype in HTML, JavaScript and CSS

Why Arrive?

  • Take advantage of excellent benefits, including health, dental, vision, and life coverage.
  • Invest in your future with our matching 401K program.
  • Enjoy the flexibility of a hybrid work-from-home schedule based on position and tenure. 
  • Build relationships and find your home at Arrive through our Employee Resource Groups.
  • Get recognized through our employee rewards program.
  • Leave the suit and tie at home; our dress code is casual.
  • Eat for free on Mondays & Fridays…lunch is on Arrive! Snack and lunch options are also available daily.
  • Work in the booming city of Austin, TX - we are in a convenient location close to the airport and downtown.
  • Park your car for free on site!
  • Sweat it out using local gym discounts or with the team at our onsite gym.
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
  • Get paid to work with your friends through our Referral Program!
  • Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Relocation Specialist who can help you along the way.

Covid Response and Flex Policy:
Arrive Leadership continually evaluates the Covid-19 pandemic and makes informed decisions based on applicable regulation, CDC recommendation, best practice, and local impacts of the pandemic. Arrive has implemented a comprehensive and proactive Covid response plan designed for the safety of our employees. This plan includes in-office safety protocol for all employees and a flexible work schedule based on position and tenure. 

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Arrive Logistics
UX Designer
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Where we are

Our headquarters is located at the MetCenter, a business park in Central Austin that is minutes from downtown Austin and the airport.

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • GraphQLLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases
Lucas Curfman
VP of Product Management
Hacking Together
Finding fun ways to generate tech solutions
Arrive recently held its first hackathon, and according to Curfman, it did not disappoint. The top three winners received the honor of having their hackathon projects put into production, which resulted in key updates to the company’s platform to drive efficiency. Curfman said he and everyone else at the company are already looking forward to next year’s event.
Our successful hackathon was possible because our users take the time to work with us to explain their needs, and we deliver solutions.
Heather Blair
Senior Product Manager
Career Growth
Growing skill sets while working on the job
Three years ago, Blair was a business analyst at Arrive. Three years and four different job titles later, she’s worked her way up to the senior product manager role. Blair attributes this climb to the mentorship and career growth culture at the company, which has allowed her to grow her skill set with challenging projects that put her in positions to succeed and learn. Now, Blair wants to pay it forward.
My goal is to get to a level where I have the opportunity to mentor and assist other product managers more often.
Joanna Boehme
Product Operations Manager
Planning Ahead
Maintaining agility by always staying prepared
Boehme said her team is able to take feedback, apply it to whatever they’re doing, iterate on the fly and deliver in a timely manner. She calls this meticulous process of planning and executing “release preparedness” activities. But things don’t always go according to plan. That’s why Boehme said the one trait that best steers the product team is “agility.”
We strive to do our work in parallel with our development teams to make sure we as a company, the users of our products and our support organizations are ready to utilize anything we put out.
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What are Arrive Logistics Perks + Benefits

Arrive Logistics Benefits Overview

At Arrive, your ambitious goals will be appreciated in an environment that provides the training, mentoring, and tools to succeed. You will be empowered to create your career and experience the success that comes with solving problems, building relationships, and boldly growing business. Oh, and you'll have some fun too.

Culture
Volunteer in local community
Arrive supports community outreach opportunities throughout the year. Most recently, we supported a canned food drive for the Central Texas Food Bank!
Partners with Nonprofits
Arrive supports nonprofit opportunities throughout the year. Most recently, we participated in an Angel Tree to provide holiday cheer children & adults with disabilities through Easterseals.
Friends outside of work
Eat lunch together
Intracompany committees
Arrive currently has a party planning committee that takes ownership of our semi-annual company-wide events. We are always looking for leaders to start committees of their own!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Arrive's leadership is comprised of individuals with diverse backgrounds, experiences, and ideas. Our Chief People Officer is focused on the constant creation and improvement of our D&I initiatives.
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We recently created a diversity and inclusion committee led by 10 diverse members with various roles and responsibilities at Arrive. They meet once a month.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
We are looking forward to Wellness Month in January! Over the course of the month, we will have fitness professionals on-site to educate our employees on how to set themselves up for a healthy 2020!
Retirement & Stock Options Benefits
401(K)
You will be eligible to make 401K contributions the quarter following 60 days of employment with Arrive.
401(K) Matching
Arrive begins matching 50% of your 401K contributions up to $4,000 at the beginning of the quarter following one year of employment.
Performance Bonus
Arrive awards annual performance-based bonuses for certain roles. Additionally, Arrive uses an internal rewards & recognition tool where earned points can be redeemed for gift cards, cash and perks!
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Open House events, Holiday Parties, and other Arrive sponsored events are all family-friendly!
Vacation & Time Off Benefits
Generous PTO
Our Technology department enjoys an Unlimited Vacation Policy, as do our People Managers and employees with 5+ years of tenure. Our PTO policy allows for 7-15 days of accrued time off and 5 sick days.
Paid Holidays
Paid Sick Days
Arrive employees receive 5 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
Departments across Arrive Logistics offer various opportunities for outings throughout the year.
Free Daily Meals
Employees get free lunches every Friday from different vendors around Austin!
Stocked Kitchen
We provide a variety of soft drinks, sports drinks & sparkling water at no cost. If you are looking for a caffeine fix, we have an on-site cafe where you can order specialty espresso & coffee drinks.
Some Meals Provided
Employees get free lunch every Friday!
Happy Hours
Parking
We offer free on-site parking at our Austin Headquarters.
Recreational Clubs
Relocation Assistance
For candidates re-locating from out-of-state, we offer $1,000 relocation reimbursement. For candidates re-locating from in-state, we offer $500 relocation reimbursement.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Arrive Logistics offers a variety of professional development opportunities like online courses, networking events, and conference attendance.
Diversity Program
Lunch and learns
Departments at Arrive Logistics hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
View full list of perks + benefits

An Insider's view of Arrive Logistics

What’s the vibe like in the office?

The vibe is a mix of relaxed and high intensity... Relaxed in a sense that its very easy to talk to anyone in the company (including leadership) and everyone is approachable. High intensity in the way that everyone is striving for the same goals and the work is exciting, challenging, and high impact.

Gary

Associate Product Manager

How do you collaborate with other teams in the company?

We take a very hands on approach to collaboration. Arrive is made up of very knowledgeable people that are passionate about the company and what we do. Our best collaboration happens when we all get in a room to brainstorm, share ideas, and challenge each other until we come up with the best solution.

Tyler

Principle Product Manager

What makes someone successful on your team?

The easy answer is to deliver a valuable yet efficient Product to the business and it's stakeholders. However, within our team dynamic, I believe someone's success is seen when they correctly assess the business' problem(s), deliberate on a possible solution(s) to address that problem, and execute the plan to fix it.

Rob

Product Coach

How do you empower your team to be more creative?

Hire talented people and then take a step back and let them do what they do best. I encourage my employees to aim high and embrace the company vision. Failure happens, but I'm there to remind them that falling short is the price of aiming high - This is almost always a price worth paying. My job is to provide mentorship and celebrate innovation!

Marc

VP of Software Engineering

How has your career grown since starting at the company?

Since starting at the company a year and a half ago, I moved from a mid-level role to a managerial role. Arrive recognizes your achievements and also takes into consideration your career aspirations. Managers work with you to help you develop the skill-set needed to take you to the next level in your career and challenge you to reach your goals.

Heather

Product Manager
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Jobs at Arrive Logistics
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Account Executive

Arrive Logistics
Austin
6 hours ago
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+57
As an Account Executive at Arrive, you will be a part of a growing team designed to support the operations of shippers in our network. You will take ownership of the daily operations for our customers and will represent Arrive as their main point of contact. The ultimate goals in this position are to build trust, strengthen relationships, and identify opportunities for continued partnership with these customers. If you have a passion for account management and customer service, we cannot wait to meet you!

Director of Software Engineering

Arrive Logistics
Austin
6 hours ago
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+57
This position reports to the VP of Engineering and is responsible for managing and coordinating multiple development projects, teams and resources. You will be responsible for their success. Essential Functions: People - you’ll be responsible for the people under your purview. This includes 1-on-1s, career development, reviews, recruiting, training, mentoring and whatever else it takes to build and maintain successful teams. Strategy - you’ll be

Staff Accountant

Arrive Logistics
Austin
18 hours ago
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+57
With $1.3B in revenue and quickly growing, we are looking for a Staff Accountant to join us on Arrive's Accounting team! Reporting to the Controller, this role will be heavily involved in the month-end close process along with various other daily/weekly tasks. This person should be detail oriented, dedicated and be a team player.  Essential Functions: Perform month-end close responsibilities including journal entries, account reconciliations and

EDI Integration Specialist

Arrive Logistics
Austin
18 hours ago
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+57
The Integration Coordinator role is a position where you’ll be able to apply your knowledge of EDI design and development to an organization experiencing rapid growth and technological transformation! This will be a career-defining opportunity to work with us as we transform our EDI strategy and implementation from the ground up alongside industry experts. If you possess strong technical skills, a passion for quality, and a desire to make an impact, then we want to hear from you!

University Relations Manager

Arrive Logistics
Austin
1 day ago
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+57
University recruitment is a fundamental part of Arrive Logistics' talent acquisition strategy, and we are looking for someone who is excited to take it to the next level! As our University Relations Manager, you will take ownership of Arrive's campus recruitment initiatives. You will design, implement, and execute a year-round game plan to strengthen Arrive’s presence at universities across the country. After your first year in this position,

Software Engineer (Back End)

Arrive Logistics
Austin
2 days ago
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+57
This is an exciting opportunity to apply your skill set to an organization undergoing amazing growth and technological transformation! As a .NET Developer at Arrive, you’ll be embracing a career-defining opportunity to transform our business from the ground up alongside industry experts. If you possess strong skills and a desire to make an impact, then we want to hear from you!

Senior Software Engineer (Back End)

Arrive Logistics
Austin
2 days ago
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+57
Build microservices using the latest methodologies and technologies. You’ll work in .NET a lot, but you’ll choose the best languages, libraries and frameworks for the task at hand. Learn the underlying data and work effectively with SQL Server and whatever other stores we adopt. Join an amazing team that's built to operate autonomously, collaborate easily and produce capital-Q Quality products while never forgetting the importance of team culture. Collaborate with developers outside your team through guilds, hackweeks, pull requests, design sessions and tech reviews to broaden your knowledge, friendships and impact. Collaborate creatively with top-notch product and design teams. Function effectively as part of a team of professionals and provide technical leadership when the opportunity presents itself.

Senior Data Scientist

Arrive Logistics
Austin
2 days ago
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+57
This is an exciting opportunity to apply your skills to an organization undergoing amazing growth and cutting-edge technological transformation! As a data scientist at Arrive, you’ll be joining a ground floor, highly ambitious team for a career-defining opportunity to transform our business from the ground up alongside industry experts. Rarely do you find a job with such a clear opportunity for directly impacting the company’s bottom line in a huge way.

Senior Software Engineer (Front End)

Arrive Logistics
Austin
2 days ago
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+57
This is an exciting opportunity to apply your skill set to an organization undergoing amazing growth and technological transformation! As a .NET Developer at Arrive, you’ll be embracing a career-defining opportunity to transform our business from the ground up alongside industry experts. If you possess strong skills and a desire to make an impact, then we want to hear from you!

Visibility Tool Specialist

Arrive Logistics
Austin
6 days ago
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+57
As our Visibility Tool Specialist at Arrive, you will be managing auto-tracking initiatives, both internally with our teammates and externally with our client partnerships. You will take ownership of our visibility execution and collaborate with our Visibility Project Manager to ensure we’re maximizing the impact of the role. 

Product Operations Manager

Arrive Logistics
Austin
1 week ago
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+57
As a Product Operations Manager on the Product Management team, you will be an integral partner across the organization, working cross-functionally across Product, Design, Engineering, Operations, and Sales to make our vision of using software to “empower the ambitious” at Arrive Logistics a reality. In this role, we’ll be relying on you to develop programs and processes to ensure seamless product launches, streamline legacy processes and systems through technology, and uncover actionable insights across multiple feedback channels. In return, you’ll receive visibility across the organization and will be a key voice in one of the most exciting companies in the trucking industry. This is a great time to join Arrive Logistics and we’re looking for motivated and driven people to join us on our mission.

Sales Enablement Manager

Arrive Logistics
Austin
1 week ago
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+57
At Arrive Logistics, we are committed to servicing our customers and exceeding expectations. Our team members are trained to see the world through the eyes of our customers and transcend the investment of a traditional broker relationship. With that mission in mind, we are looking for a Sales Enablement Manager who is responsible for leading the sales enablement segment of the marketing department. By working closely with leadership from business

HRIS Analyst

Arrive Logistics
Austin
1 week ago
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+57
We are looking for an addition to our People Operations team to manage the HRIS/Payroll platform in a complex, high-growth organization. We are seeking a highly capable HRIS Administrator to enhance the performance of our HR technologies. In this role, you will be responsible for designing and maintaining the HRIS/Payroll platform in support of the organization's data management and reporting needs. You will be responsible for ensuring the accuracy and integrity of organizational data within the HRIS/Payroll platform and creating standard and ad hoc queries or reports. You will also create and provide data summaries or statistical analysis.

Carrier Relations Specialist

Arrive Logistics
Austin
1 week ago
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+57
As a Carrier Relations Specialist, you will be supporting the accounting team to ensure the Accounts Payable functions run smoothly. The Carrier Relations Specialist provides support to both our external carriers and internal carrier sales department. They process and monitor outgoing payments. The Carrier Relations Specialist works closely with our customer, carrier, and accounting teams.

Customer Relations Clerk

Arrive Logistics
Austin
1 week ago
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+57
As a Customer Relations Clerk, you will be supporting the Customer Relations Specialist team to ensure the Accounts Receivable functions run smoothly. The Customer Relations Clerk provides financial, administrative, and clerical services. They process and monitor incoming payments and secure revenue by verifying and posting receipts. The Customer Relations Clerk works closely with our customer, carrier, and accounting teams.

Director of Product Design

Arrive Logistics
Austin
1 week ago
save job
+57
As the Director of Product Design you will manage a team of product/UX designers, guiding their efforts. You will work as an integral part of the technology leadership team partnering closely with Product Management and Engineering. You will be the driving force in creating world-class intuitive, efficient, delightful experiences that help to make our vision of using software to “empower the ambitious” at Arrive Logistics a reality. Your users

Weekend Account Coordinator

Arrive Logistics
Austin
1 week ago
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+57
Learn the ins and outs of Arrive’s accounts from their accompanying sales reps. Become an expert on different Transportation Management Systems. Schedule appointments and input shipment details for all related loads. Update internal & external portals with shipment details as needed. Communicate daily with customers and related facilities to ensure needs are being met. Track the progress of each shipment and communicate updates to all related parties. Field all customer inquiries regarding shipment status. Collaborate with sales representatives to ensure accounts are being appropriately serviced. Serve as the main point of contact for the above responsibilities on Saturdays & Sundays!

Software Engineer (Front End)

Arrive Logistics
Austin
1 week ago
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+57
Design, develop, and deliver front end web application components for a distributed system. Code consistent, efficient, maintainable, and scalable UI components. Create proof of concepts and prototypes, as well as maintain existing applications. Research and learn new technologies, frameworks, and best practices.

HR Reporting Analyst

Arrive Logistics
Austin
1 week ago
save job
+57
Arrive Logistics is seeking a highly-motivated HR Reporting Analyst to join our team. Our strong data-driven culture offers a unique opportunity for an analyst looking to make an immediate impact across all functions and at all levels of the organization. As the fastest growing logistics brokerage in history, we are seeking someone who will thrive in a fast paced and evolving environment.

Vertical Expansion Manager (Canada)

Arrive Logistics
Remote
1 week ago
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+57
As a Vertical Expansion Manager with Arrive Logistics, you will be responsible for developing and implementing a strategy to expand Arrive’s presence within the Canadian freight market. Successful execution will require business development and acceleration of revenue for key accounts and development of capacity resources for this market. You will work alongside Arrive’s Business Development and Carrier teams to execute this plan.  The ideal candidate will have vast experience in the Canadian freight business. This experience should include Business Development, Carrier Development along with operations and strategic skills. As Arrive expands, you will play a vital role in the development of our business as we continue to solidify ourselves as a major player in the 3PL space. This is a unique opportunity to leverage your experience in the transportation industry and take your career in a new direction as you contribute to a competitive, forward-thinking organization. We are looking for a passionate, seasoned leader with robust experience in the Canadian shipping industry to come in with high energy and vision, set the tone, and get results through strategy, leadership, collaboration and execution. 

Vertical Expansion Manager (Automotive)

Arrive Logistics
Remote
1 week ago
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As a Vertical Expansion Manager at Arrive Logistics, you will be responsible for developing and implementing a strategy to expand Arrive’s presence within the Automotive Industry. This role will require both development of short and long term strategies. Success in both short and long term will require cultivation of new partnerships through business development activities. In addition to identifying new business, you will be working with Arrive’s existing accounts, building meaningful relationships from the top to bottom to allow for continued growth year-over-year.  The ideal candidate will have vast experience in the Automotive supply chain and transportation business. This experience should include business development, custom solution design and pricing. As Arrive expands, you will play a vital role in the development of our business as we continue to solidify ourselves as a major player in the 3PL space. This is a unique opportunity to leverage your experience in the transportation industry and take your career in a new direction as you contribute to a competitive, forward-thinking organization. We are looking for a passionate, seasoned leader with robust experience in the automotive logistics industry to come in with high energy and vision, set the tone, and get results through strategy, leadership, collaboration and execution.

UX Designer

Arrive Logistics
Austin
1 week ago
save job
So who is our next UX designer? Ideally you have a few years experience already and are looking to broaden your skill set by learning best practices and teamwork needed for designing and delivering software for a large enterprise. You’re looking for the opportunity to be an integral team member as we are building a new interface from scratch. This will be an in-depth product education from research, concepts, iterative testing, detailed design,

Sales Representative

Arrive Logistics
Austin
1 week ago
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Hit the phones and generate leads to build your own book of business. Whether you’re calling shippers to learn about their needs, or reaching out to trucking companies to understand their capacity, there’s an unlimited amount of opportunity to create relationships! Receive one-on-one sales coaching. Provide top-notch customer service through consistent tracking and updates. We treat our customers’ freight like it’s our own. Develop a thorough knowledge of the market so you can quote your customers or carriers competitively. Problem solve through issues that occur during transit and provide quick, effective solutions. Be ready to think on your feet and use your resources! Build relationships & collaborate internally. We cannot do our jobs without each other!

Senior Accounting Analyst

Arrive Logistics
Austin
1 week ago
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With $650M in revenue and growing, we are looking for a Senior Accountant be a key player on Arrive’s Accounting team! Reporting to the Controller, this role will lead the month-end close process and play a significant role in monitoring compliance with Generally Accepted Accounting Principles (GAAP). This person will be detail oriented, dedicated and embrace the challenges a fast-growing start-up brings.

Carrier Sales Representative

Arrive Logistics
Austin
1 week ago
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Arrive Logistics is looking to hire experienced Carrier Sales Representatives to help establish and grow our reputation with trucking companies across the country. We’re looking for talented individuals with at least 2+ years of carrier sales experience to join our team and hit the ground running. 

Senior Product Manager

Arrive Logistics
Austin
1 week ago
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Arrive Logistics’ Product Management team is seeking a versatile and highly-motivated Senior Product Manager who thrives in a fast-paced environment. As a core member of the Product team, you must possess a blend of business acumen, understand what a good user experience means, and be confident in your technical skills. You will serve as a product expert, combining industry analysis, competitive research, and end-user feedback to own and grow a portion of Arrive’s expanding software portfolio throughout its lifecycle: defining the roadmap and corresponding requirements, measure and manage adoption, and collaborate with design and development to implement, test, and deploy new capabilities that deliver a world-class experience in freight and logistics.

Senior UX Designer

Arrive Logistics
Austin
1 week ago
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Arrive Logistics’ UX Design team is seeking a versatile and pragmatic Sr. Designer who thrives in discovering and defining new user experiences. You have worked in and waded through the big enterprise UX experience and now want to apply your knowledge and learnings to a new product as we define the future. You are intrigued by complexity, excel in making things usable and intuitive, and can build and evolve a design language system. You thrive in

Communications Manager

Arrive Logistics
Austin
1 week ago
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Arrive is looking for an experienced Communications Manager to control the flow of information between our leadership team, our employees and the public. This role is responsible for developing an innovative and cohesive communications strategy designed to further organizational goals. This position will oversee our creative team as well as our communications team.  Our ideal candidate is an expert at communications in all its nuanced forms,

Coverage Specialist (Temp-To-Perm; Review At 60 Days)

Arrive Logistics
Austin
1 week ago
save job
Learn the business in our one-week training program, designed to get you ramped quickly & effectively. Hustle! We want reliable team members who will show up on time and get the job done. Get on the phone! This is a high-volume role, so be prepared for lots of outbound calls to carriers across the country. Take inbound calls from carriers who are interested in hauling freight for Arrive. Secure capacity by selling shipments over the phone to carriers who meet our strict requirements. Problem solve through issues that occur during transit. Communicate internally with our customer sales team & keep them updated on the status of their customers’ shipments. You are their point of contact for all tracking updates!

Customer Relations Specialist

Arrive Logistics
Austin
1 week ago
save job
Collaborate with our sales team & sales managers to understand their clients and related accounting needs. Display top-notch customer service skills as you answer inbound inquiries from our clients and build relationships with customer accounting contacts. Learn each customer’s invoicing portal and develop processes to maximize collections and minimize billing discrepancies. Proactively research payment details and reach out to clients as needed. Pull weekly reports and distribute for internal consumption. Follow AR trending patterns to predict & prevent past due invoices. Strive to meet & exceed aging goals on a consistent basis. Settle payments with customers, keeping sales reps informed every step of the way! Resolve payment disputes thoroughly, involving management when appropriate. Execute administrative tasks, including document uploading and retrieval. Represent the Arrive brand through transparent & professional communication with customers via phone and email.