UX Research Manager 

Saatva is looking for a UX Research Manager to join our growing design team. The UX Research Manager will work with our UX Researcher, Design Team, and a cross-functional group of stakeholders to define our user-research strategy and produce generative and evaluative insights that inform our product vision and support the strategic goals of the organization. We're looking for a passionate digital thinker who wants to grow and have fun creating great work with exceptional people.

About Us:

Saatva is the Direct-to-consumer luxury mattress and home furnishings brand that aspires to help every consumer get a great night’s sleep. At Saatva, we do more than sell mattresses to consumers. We are a brand that believes in consciousness and goodness — from what we put in our products, to how we treat our customers and each other. We know our greatest potential is reached when we empower one another, and we believe in having a good time in the process. This commitment extends to a diverse and friendly environment that nurtures personal as well as professional growth.

Daily Responsibilities (What You'll Do): 

• Clearly articulate research objectives and approaches for each project
• Lead UX research activities including research planning, usability testing, analysis, synthesis, and artifact creation, such as customer journeys, personas, surveys, page value analysis, etc
• Collaborate with leadership to identify and prioritize research projects, define our user-research strategy, and oversee the execution of user research that supports the design and development of our products
• Manage and work alongside our UX Researcher and other team members to operationalize and perform user research.
• Direct UX Research in the design and analysis of qualitative studies that identify opportunities by way of actionable insights.
• Develop goals and success measures to gauge the effectiveness of research studies
• Forecast resource needs to provide necessary capabilities and expertise to support our business goals and objectives and manage vendor relationships if necessary to execute the objectives
• Create and maintain a library of research findings that democratizes research by making insights easy to share and cite across the organization
• Advocate for high standards of excellence in providing delightful and rewarding user experiences, and proactively support the team in achieving them
• In collaboration with the Analytics Team and Product Managers, identify areas of need to plan and execute A/B and multivariate testing to drive improvement in customer experiences

Job Requirements (What You Have):

• Passion for technology and design, and the drive to stay on top of industry trends and best practices
• 5+ years of hands-on experience performing user research in a product-development organization
• 2+ years of experience leading and developing user researchers.
• Expertise in qualitative research and knowledge of quantitative methodologies
• Experience and knowledge of generative and evaluative research methods
• Proven record uncovering, synthesizing, and distributing actionable insights that informed product strategy and decisions
• Experience facilitating cross-functional working sessions and/or workshops with peers and stakeholders
• Comfortable working with agile and lean software development approaches
• Highly collaborative with peers, leadership, and direct reports (ability to leave ego at the door)
• Excellent communication and mentoring skills
• Experience in education and/or learning practices a plus
• Bachelor’s Degree Required; Master’s Degree in human-centered design or similar preferred
• Desire to work within a team, taking and giving criticism in order to achieve growth, and succeeding or failing as a team

Personal Characteristics (Who You Are):

• Values creating collaborative relationships across your entire team and organization
• Accepts difference of opinions, creativity, and has confidence in your own ideas
• A passion for technology and making a real impact
• Results and action oriented, willing to go that extra mile for the best outcome

Why Join our Team?

• Our company is small yet developing at a rapid pace, unlocking exciting new doors along with personal/professional exponential growth for our team as a whole
• Good ideas travel quickly within our small and collective environment; with a great opportunity for impact from just a single individual

Affirmative Action/Diversity Inclusion at Whitestone Home Furnishings, LLC:

At Whitestone Home Furnishings, LLC, we are committed to a culture of diversity and inclusiveness, as demonstrated through our recruitment, retention and employee development programs. As an equal opportunity employer, we empower our people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status to confidently drive change.

Come join the team!