Application Support Developer - Entry at Q2

| Austin | Remote
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Q2 is looking for an experienced Software Developer - Support Engineer who is passionate about working with cutting edge applications and making a difference within Fintech! In this technical support role you will be joining a team of engaged leaders and engineers, with growth opportunities that lead to full-time development. This is a dynamic team that is dedicated to getting the job done (well) ; we are looking for a team member that will share that enthusiasm. We are seeking an individual who demonstrates technical trouble-shooting skills, and who knows how to be productive in a culture that encourages both collaboration and independence.

As a market leader in digital sales, the Q2 Gro team is responsible for the ongoing innovation and expansion of the Q2 Gro Checkout product. Q2 Gro’s intuitive digital sales platform provides an optimized user experience for tasks such as account opening and loan underwriting. Our mobile-first, streamlined account opening capabilities are proven to reduce abandonment and shorten the application process to under four minutes, helping our Financial Institutions clients to expand their reach through acquisition growth across digital channels.

RESPONSIBILITIES:

  • Regularly investigate code to troubleshoot complex client applications, integration and environment issues escalated from Level 1 & Level 2 support
  • Troubleshoot/resolve customer problems of complex nature such as code defects, product configurations (files or data), networking, platform, third party communications, hardware configuration or other issues commonly encountered in systems operation in a networked environment
  • Assist with leading the Q2 Gro knowledge acquisition for the Support and Operations teams as a whole, and partner with Product and Development to improve the overall supportability of the Q2 Gro Digital Sales Platform
  • Troubleshoot software and configuration as necessary including, but not limited to: reviewing code and associated scripts, reviewing application logs and updating configurations to resolve the customer’s problem in a production environment. Construction and scheduling of automated processes and creation of custom processing scripts may also be needed
  • Regularly update customers via phone, email or client relationship management tool of ongoing troubleshooting and resolution efforts
  • Contribute, as needed, to team caseload management
  • Regularly receive escalated cases from management, and must prioritize accordingly
  • Regularly document and report product/application defects to the Product Management and Development team, and escalate unresolved problems to the appropriate resources
  • Serve as an escalation point for other Q2 Support Teams who rotate to provide 24x7 “on call” support coverage for escalated issues
  • Proactively seek out, research, and recommend improvements to better serve customers
  • Ensure that all security, availability, confidentiality and privacy policies and controls are adhered to at all times
  • Cultivate and participate in cross-department communication, collaboration, and synergy

    REQUIRED EXPERIENCE AND KNOWLEDGE

    • B.S. Computer Science or equivalent
    • 1+ years of applied experience with software development using Java, Spring Framework, HTML5, CSS, Javascript. 
    • Strong code hygiene
    • Excellent communication skills
    • Excellent analytical and problem-solving skills
    • Ability to work on multiple assignments, prioritize, and resolve issues in a timely

    PREFERRED

    • FinTech or other financial services industry experience
    • React/Bootstrap, Cordova and SQL a plus.
    • Knowledge of AWS and cloud-based technologies
    • Experience using Agile principles and methodology a plus

    At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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    Technology we use

    • Engineering
    • Product
      • C#Languages
      • JavaLanguages
      • JavascriptLanguages
      • PythonLanguages
      • jQueryLibraries
      • ReactLibraries
      • AngularJSFrameworks
      • Backbone.jsFrameworks
      • DjangoFrameworks
      • Node.jsFrameworks
      • TensorFlowFrameworks
      • MongoDBDatabases
      • PostgreSQLDatabases
      • TeradataDatabases
      • ConfluenceManagement
      • TrelloManagement
      • WrikeManagement

    Location

    Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

    An Insider's view of Q2

    What are some social events your company does?

    We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

    Kelley

    Sr. Community & Culture Champion

    How has your career grown since starting at the company?

    I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

    Andy

    Salesforce Admin.

    How would you describe the company’s work-life balance?

    I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

    Taylor

    HR Business Partner

    What are Q2 Perks + Benefits

    Culture
    Volunteer in local community
    Partners with Nonprofits
    Friends outside of work
    Eat lunch together
    Intracompany committees
    Open door policy
    Team owned deliverables
    Team based strategic planning
    Group brainstorming sessions
    Open office floor plan
    Diversity
    Dedicated Diversity/Inclusion Staff
    Someone's primary function is managing the company’s diversity and inclusion initiatives
    Diversity Employee Resource Groups
    Hiring Practices that Promote Diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Pet Insurance
    Wellness Programs
    Onsite Gym
    Mental Health Benefits
    Retirement & Stock Options Benefits
    401(K) Matching
    Company Equity
    Performance Bonus
    Match charitable contributions
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Remote Work Program
    Family Medical Leave
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Paid Volunteer Time
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Casual Dress
    Company Outings
    Stocked Kitchen
    Some Meals Provided
    Happy Hours
    Parking
    Relocation Assistance
    Fitness Subsidies
    Professional Development Benefits
    Job Training & Conferences
    Diversity Program
    Lunch and learns
    Cross functional training encouraged
    Promote from within
    Time allotted for learning
    Online course subscriptions available
    Customized development tracks
    Paid industry certifications
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