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Application Support Engineer

| Austin
  • Job Description Summary

    The Application Support Engineer is responsible providing system and software support for application developed on Amazon cloud environments. The engineer should be self-starter and should be able to collaborate with Product development, testing and other teams to gain and document application knowledge needed to support the applications.

  • The engineer will also troubleshoot and resolve any issues that occur in the application software. As a support engineer, you will be responsible for addressing technical customer escalations related to application and resolving them on a day to day basis. The engineer will also work closely with development team to address escalations that may requires an application software changes.
  • This position will be responsible for technical interaction with Customer IT Departments as part of debugging and resolution during system and application outages. The support engineer will recommend the appropriate technology options to support the software to IT management.

     

    Job Duties

    * Handle application software related tickets escalated by Customers, Call center, Product Development teams
    * Make recommendations for operational efficiency improvements and new operational capabilities (KPIs, reporting, alerting, etc.)
    * Participate in Application / Platform maintenance and releases for production and pre-production environment including vetting out test/validation results, etc. with the production development teams
    * Participates in disaster recovery and business continuity tests by performing documented recovery procedures for the platform
    Operate, Monitor and Support the Platform for SLAs, Operational dashboard and Reports.
    * Collaborate with IT Ops team on multiple locations (Chicago and Austin) on, metrics reporting, operational dashboards, release processes, etc.
    * Participate in the integration of Operational Dashboards, monitoring, alerting, reporting, etc. with NOC and Call Center infrastructure
    * Create Operational run book documentation for standard operating tasks for production and test environments working with development teams

     

    Qualifications

    * Hands-on experience supporting in Java-based applications environments 
    * Complex problem solving skills in debugging Application software
    * Working knowledge of SQL Databases & basic network configuration
    * Experience debugging and deploying applications in cloud and physical datacenter
    * Written and verbal communication skills
    * Skilled experience in disaster recovery plan creation and maintenance

    Preferred Qualifications  

    * Proficiency in AWS and related open source / cloud technologies, would be a plus
    * Proficiency in Chef, Kafka, Storm, Spark, Hadoop, DynamoDB, PostgreSQL, Redis, etc. Would be a plus
    * Certifications in AWS, including AWS sysops certification is a plus 

     

    Why Choose CCC

     

    We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.
    What we value is simple - customers, employee commitment, collaboration and clear communication.

    We hire people who will embrace the company’s goals and productively contribute in ways that help us serve the customer, innovate, and stay strong.
    We make it a priority to keep employees healthy, happy and enriched.

    • Healthy - Wellness programs and Perkspot/employee discount program
    • Happy – Recognition programs, a confidential employee assistance program, and flexible work arrangements such as staggered start times
    • Enriched – Tuition reimbursement, training and learning programs, and leadership development opportunities

     

    Our corporate headquarters is located in downtown Chicago within the historic Merchandise Mart—a certified LEED (Leadership in Energy and Environmental Design) building.

    CCC Information Services was ranked #17 in the Top 100 Digital Companies in Chicago in 2017 by Built In Chicago, an online community for digital technology entrepreneurs in Chicago.

    CCC is a great place to work. Join us!

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AccessDatabases
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

We're located within walk distance of The Arboretum. This is an open-air center located in Austin and is one of the area's top destinations.

An Insider's view of CCC

What kinds of technical challenges do you and your team face?

Telematics is a big part of the IoT ecosystem. We're working on emerging technologies like Blockchain, Data Science, Hyperscale Computing, and Machine Learning. We're doing things today that are in demand for the future.

Sam

Manager, Software Development

How do you empower your team to be more creative?

There is a strong focus on learning and progressing from missteps, with the ultimate goal of making sure we meet business needs. You have the flexibility to talk directly to people outside of my immediate team which speeds up the delivery process, and aids in responsiveness.

Jennifer

Manager, Services Delivery

What are CCC Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs include Interactive Health, SmartDollar, and Naturally Slim. All of these are provided free of charge
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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