Developer Advocate (Remote) at BigCommerce

| Austin | Remote
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Developer Advocate. 

Developer Advocates build communication and trust with third party developers through community building. Your role is to be the bridge between the partner and developer ecosystem and BigCommerce. As the voice of the ecosystem, you’ll gather real-world feedback and drive change based on the needs of our developer users. Using your technical expertise, communication, and facilitation skills you’ll meet with developers one-on-one and in groups to hold retrospectives and listen to their feedback about the BigCommerce developer experience. 

In addition to advocacy, Developer Advocates are responsible for building and connecting developers to the enablement resources needed to build solutions on the BigCommerce platform. You’ll be responsible for executing on our technical content strategy to produce tutorials, sample apps, blog posts, videos, and more to inspire and empower our users.  You’ll be responsible for supporting GoToMarket efforts for developer-impacting releases, making sure our Community is informed and inspired to adopt our new features. 

In this high impact, high visibility role, you’ll represent BigCommerce to our technical audience. As an active participant in social media and community spaces, you’ll build deep relationships with developers, promoting awareness, education, and networking. You’ll demonstrate our solutions and inspire technical communities at virtual and in-person events like webinars, live streams, meetups, and conferences. 

This is a remote position and the ideal candidate will reside in Austin, TX, or in any major city in the US.

What will you do: 

  • Be an active learner developing expertise in one or more areas of the BigCommerce platform in order to serve as a key contributor within the product development and GoToMarket process. 
  • Be the "Voice of the Developer" by championing developers within the BigCommerce Product and Engineering teams and senior leadership, translating developer feedback into well defined user stories using qualitative and quantitative research as input.
  • Engage directly with developers in the online Community.
  • Does proactive and reactive one-one-one and group outreach with developers to get feedback and improve the developer experience.
  • Scopes and builds sample apps, guides, videos, and Developer Blog posts with minimal guidance,  producing code and content that is accessibly written for a well-defined audience.
  • Contribute to the direction of our developer content strategy with your industry experience, relationships,  and knowledge of developer best practices and concepts. 
  • Using your subject matter expertise, evangelize the BigCommerce developer experience by presenting at developer conferences, webinars, and other events.
  • Grow and develop the success of the BigCommerce developer experience finding innovative ways to create additional awareness and momentum. 
  • Mentor new teammates, as needed. 

Who you are: 

  • Experienced and Technical
    • 3+ years related professional experience, ideally including 1-3 years in Developer Relations, Developer Community, and/or Developer Documentation. 
    • BA/BS in Computer Science, Software Engineering  or equivalent experience preferred
    • Experience with commerce solutions and applications including storefronts, OS, product catalogs, order management, ERP, headless implementations, and payment gateways preferred
    • Expert understanding working with APIs and front-end development tools; capable of performing, testing, and debugging requests
    • Strong knowledge of JavaScript; expert-level HTML and CSS skills required 
    • Strong knowledge with at least one server-side scripting language, preferably PHP or Ruby
    • Strong understanding of code deployment and supporting tools like Github
    • Ability to quickly understand complex, interdependent technical requirements
  • Content Creator 
    • Proven experience writing  professional technical content with a clear point of view.
    • Prior experience teaching, mentoring, or training developers to use APIs.
    • Excellent verbal, written, and presentation-based communication skills. Consistently delivering well-polished communications both internally and externally.
    • An understanding of how content drives business objectives
    • Willing to travel to attend conferences, meetups, and other events.
  • Passionate Advocate 
    • Exceptional ability to communicate with and influence both technical and non-technical audiences from entry-level to C-Suite executives.
    • Work effectively cross-functionally—marketing, sales, product, and engineering with relative ease to champion new ideas and drive business goals.
  • Collaborative Team Player
    • Proactively initiates contributions to team or company goals and implements solutions with minimal direction from others. 
    • Seeks and graciously receives feedback and mentorship. 
    • Sets ambitious goals and works with their manager to ensure alignment with the overall team and business strategy.


This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities.

#LI-LP1

#LI-Remote

INDSP

Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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