DevOps Engineer

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Are you looking for an opportunity to be part of a fast-growing enterprise software company that is saving lives? RapidDeploy is hiring a DevOps Engineer, based in our Austin, TX office. At RapidDeploy our mission is to reduce response times for all and improve first responder safety by increasing situational awareness.

Our cloud-based emergency 9-1-1 dispatch platform and analytics software is the future of emergency response. In the last 12 months, we’ve signed major customers and have increased our recurring revenue more than twentyfold. In this new stage of growth, we’re looking for passionate, dedicated team members who will play a critical part in building the foundation of our team. 

We are looking for experienced DevOps engineers to join our Enablement team with experience building and scaling cutting edge DevOps solutions that will aid us in developing scalable solutions that are highly available, secure & easy to deploy.

What You’ll Be Doing At RapidDeploy: 

  • Implementation, improvement & maintenance of the perfect CI/CD pipeline for our cloud services allowing developers to push their changes to code with high confidence
  • Infrastructure management
  • Design, implement, manage and orchestrate container clusters
  • Assist with Application deployments to various Azure locations.
  • Investigate and resolve technical issues
  • Write process & technical documentation
  • Work with your Engineering Manager, Principal Engineer, Senior Engineers & CTO to understand priorities and roadmap
  • Share your knowledge and ensure the security, operability, quality, and scalability of your work
  • Form part of an after-hours on call rotation to address critical downtime after hours

What you’ll need to be successful in this role:

  • Minimum 5 years’ hands on DevOps experience
  • Working experience with Cloud Infrastructure (Azure, AWS, or Google Cloud) – we use Azure
  • Minimum one-year development experience with Kubernetes in a large scale a Production Environment
  • Experience with developing continuous/rapid release engineering (CI/CD)
  • Experience implementing secure and highly available distributed systems/microservices
  • Experience implementing automated deployment tools and techniques
  • Experience with containers, microservice architectures and orchestration frameworks like Kubernetes
  • Experience in supporting, maintaining and monitoring of DevOps related environments
  • Experience in managing Linux & Windows Infrastructure
  • Strong knowledge in relational, non-relational, and time-series data stores (MS-SQL/PostgreSQL/MySQL) implementation and Administration
  • Knowledge of two or more of the following languages: C#, YAML, PowerShell, Terraform, JavaScript
  • Experience with infrastructure as code & utilising Terraform an advantage
  • Ability & desire to research new tools, technologies and best practices
  • Advanced ability to craft clear and concise documentation
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Interpersonal and communication skills

About RapidDeploy 

  • Raised Series A financing from GreatPoint Ventures, Samsung NEXT & Tao Capital 
  • Strong revenue growth (20x+ in last 12 months) & huge recent customer wins (e.g., State of California) 
  • Fast-growing, passionate, mission-driven team – we care about saving lives through technology! 
  • Offices in Austin, TX and Cape Town, South Africa 
  • Medical, dental, and vision insurance options, with benefits that kick in on your first day! Benefits are highly subsidized by RapidDeploy Inc.  
  • In addition to 8 observed holidays, RapidDeploy employees receive 20 days of PTO and unlimited sick leave. 

RapidDeploy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status 

Notice: RapidDeploy’s hiring policy prohibits hiring from existing or prospective customers.

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Technology we use

  • Engineering
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • Microsoft SQL ServerDatabases

Location

RapidDeploy has a HQ located downtown on 7th and Brazos. We are neighbors with Austin's most infamous attractions. We also offer full-remote and hybrid work opportunities. We offer paid parking for those who come into the office.

An Insider's view of RapidDeploy

How does your team reward individual success?

Whether it's being awarded Employee of the Month, receiving praise in informal channels like Microsoft Teams, or promoting from within, RapidDeploy continually recognizes the success and accomplishments of individuals. RapidDeploy also provides tuition and continuing education reimbursement, so that I can continue to grow as a professional.

Taylor

Senior Brand and Events Manager

What projects are you most excited about?

In 2022, the product team is most excited about implementing significant enhancements to our customer engagement to ensure that we’re providing call-takers & dispatchers with products that improve their overall workflow, reduce stress by having to jump from screen to screen or product to product and that will improve field response times and safety

Karen

VP of Product

What makes someone successful on your team?

To be a successful Customer Success Manager at RapidDeploy, you must learn what success looks like for the customer and how to proactively measure it. You must transition from a reactive customer relationship to a proactive relationship. CSMs learn to use processes and tools to predict problems before they happen and address them.

Mel

VP, Customer Success

What is your vision for the company?

We are building an ecosystem to enable every part of the public safety workflow, from 9-1-1 to disaster response, to improve situational awareness of first responders and reduce response time. We believe that every public safety agency, regardless of size, geography or budget, should have access to cutting edge, life-saving technology.

Steve

Co-Founder & CEO

What does career growth look like on your team?

We are an environment supportive of our employees' growth. Our 2022 plan consists of individual and group developmental and growth plans/opportunities for all employees. I am excited about working with the team related to career planning/pathing for individual contributors and leaders. Since being employed, we have seen actionable results.

Eileen O'Brien

VP, People Ops

What are RapidDeploy Perks + Benefits

Culture
Volunteer in local community
Given that we have many remote employees, many RD employees participate locally in their respective hometowns with local charities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Our Health & Wellness committee will be working to bring wellness programs to our employees. We have access to Headspace, Employee Assistance programs, and other benefits supportive of wellness
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
RapidDeploy covers the cost of parking for all employees, as well as offers Transportation Spending Accounts.
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Home-office stipend for remote employees
Employees can submit for expense reimbursement related to supplies. We have also provided a stipend for employees for chairs and sit/stand desks
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We are launching a peer mentorship program in 2022 along with a buddy program for new hires.
Continuing education stipend
We have a provision for continuing education under our tuition reimbursement program for reimbursement of CEUs.
Continuing education available during work hours
We encourage our employees to grow and develop through learning. We encourage employees to work with their leaders on how this best fits their professional and personal work life.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Paid industry certifications are a part of our continuing education program under Tuition Reimbursement.

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