DevOps - Sr. Software Engineer at Favor (Austin, TX or Remote)

| Austin | Remote
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Favor’s engineering team is growing, and we are looking for a Sr. DevOps Engineer to drive our cloud, configuration management, build, deploy and monitoring platforms. Favor’s engineering team makes high-touch logistics happen in real time — we are responsible for the complex systems that make a Favor happen. This entails the logistics of finding the perfect Runner, the communication between our customers and our runners, keeping thousands of mobile applications in sync, payments, and so much more.

As a Senior DevOps Engineer your job is to deliver technology solutions— along with a squad of other motivated engineers, to ensure world-class performance, efficiency, monitoring, and emergency response policies. Your goal ultimately is to engineer operationally efficient & performant solutions, increase system observability, minimize human interactions with production systems, accelerate customer value delivery, and promote those best practices to others.

You will work closely with engineering, quality, data, and product teams to help define how we build, test and ship our products. You must be a self-starter who thrives in a fast-paced, agile environment which means wearing many hats, being able to change direction quickly, and showing an eagerness to learn and introduce new technologies as the need arises. Most importantly we need a leader that can prioritize, multi-task, and deliver scalable solutions to enable Favor to achieve our mission of 'Anything Delivered'!


  • Create infrastructure-as-code that is scalable, performant, reliable, and secure
  • Implement and manage a containerized microservices infrastructure, delivering CI / CD for new applications on AWS while maintaining monitoring & alerting systems of Favor’s production services
  • Collaborate with developers to make sure new environments meet requirements and conform to industry standards
  • Monitor performance of production systems; give recommendations for improving performance and assist in implementation
  • Improve the software development pipeline from local development to production
  • Implement, maintain, and test a disaster recovery plan
  • Engage and nurture development teams to be capable of maintaining services once they are live by measuring and monitoring availability, latency and overall system health
  • Share an on-call rotation and respond to service incidents

Skills & Qualifications:

  • Deep understanding of version control systems (git), including branching and merging strategies
  • 4+ years experience working with microservices and Service-Oriented Architectures (SOA) in AWS or GCP
  • Demonstrated ability in logging, metrics, monitoring & alerting, preferably with infrastructure-as-code
  • Must be comfortable working in a Linux/Unix environment
  • Multiple years experience maintaining Kubernetes clusters in production (EKS, GKE, or self-managed k8s)
  • Experience with automation/configuration management (Terraform, CloudFormation)
  • An organized thought process and the ability to act decisively under stressful conditions
  • An understanding of system optimization issues
  • Work well with others to tackle problems
  • A self-motivated work process and excellent communication skills

Life at Favor:

  • Benefits -- We offer premium health, vision, dental, life, and 401(k) options. We also offer Favor delivery credit and H-E-B discounts! 
  • Time-Off -- We offer unlimited PTO for salary employees and ample vacation time to all team members. We empower you to live your best life and do your best work!
  • Learning & Development -- We encourage personal growth and education through regular Learning Labs taught by internal team members and external facilitators.
  • Community -- Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), quarterly company-wide events, happy hours, and regular connection opportunities.

At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • AWS (Amazon Web Services)Frameworks
    • RedshiftDatabases


Our HQ, the Eastside Tech Hub, is located in the heart of East Austin with close proximity to downtown and easy access to I-35. In addition to dynamic work areas, our fully customized two-story office space boasts a coffee bar, lounge area, large events space, library, and more!

An Insider's view of Favor

How would you describe the company’s work-life balance?

Favor truly talks the talk and walks the walk when it comes to prioritizing team members’ personal lives, mental health, and work-life balance. Especially with all of the challenges that last year brought, Favor created even more opportunities for team members to relax, recharge, and focus on mental health and overall wellness.

Amanda Going

Account Executive, Sales

What does your typical day look like?

I can't remember a time during my two years at Favor so far that someone has ever asked me to do anything without getting my input and thoughts on it. I have had so many opportunities to help grow and shape our digital products and business at Favor, and I think that's very unique.

Neha Thakore

Software Engineer II

How has your career grown since starting at the company?

Even after all these years, it’s amazing to know that career growth is really not just a bullet point at Favor, but an actual focus where steps for professional and personal development are provided from day one. I’ve only seen Favor’s dedication to career growth grow since the day I joined the team.

Arielle LaGuette

Director, Sales

How do you empower your team to be more creative?

Open communication and continuous collaboration amongst team members are critical components to unlocking creativity and driving success. At Favor we value everyone’s input and perspective and know that our diversity and desire to constantly test, learn and improve helps us deliver our most impactful and creative work.

Matt Schmertz

Sr. Director, Integrated Marketing

What are Favor Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Hiring Practices that Promote Diversity
Our diversity in hiring efforts focus on hiring candidates using a process that is free from biases for or against any individual or group of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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