Director, DevOps & SRE

| Austin
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DISCO is a legal tech software company. Our objective is to own the legal tech market and become the leader in legal as Salesforce has done in the sales technology space. Given the massive growth of data over the last 20 years, poorly built legal technology products have severely decreased lawyers' ability to practice the law.  

Our fundamental mission includes building a unified technology platform for the practice of law, composed of 7+ products released over the next 10 years. Great technology can solve problems of scale in data, in law, and in business operations that have distracted lawyers from doing what they went to law school to do. DISCO is fixing the law by automating the parts of the practice that can be automated so that great lawyers can focus on tasks that really do require human legal judgment.

To date, we have substantially disrupted the legal tech market with a lawyer inspired consumer-grade interface and a cloud-enabled technology platform that offers unprecedented performance and cost savings. Thoughtful product planning and product design are core tenets in our “product first” business strategy and culture. 

Your Impact

Great products need great architecture. This team is focused on providing engineering leverage so that we can scale the business. We build tools, libraries, and distributed systems that enable DISCO developers to be efficient and consistent. As Director of the DevOps and SRE within our Shared Services platform team, you’ll lead the architecture and development of tooling and systems to support availability, disaster recovery, automated deployment, security, and observability, including distributed tracing, logging, monitoring, and alerting. These systems will be used by all engineering teams throughout the DISCO Product Delivery group. 

We are hiring people that approach design from a systems perspective and aspire to craft their systems well. A great candidate can drive real customer value while pursuing architecture quality in availability, scalability, interoperability, modifiability, performance, security, and testability.

What You’ll Do
  • Lead the DevOps and SRE team, including security and observability.
  • Drive technology and solutions that focus on high availability, disaster recovery, automated deployment, security, and observability.
  • Work with engineering teams throughout the DISCO Product group to identity developer friction that slows engineering velocity and collaboratively design solutions that realize platform-wide efficiencies.
  • Work with other engineering leaders to provide dashboarding solutions for reporting and analyzing systems.
  • Work with engineers to diagnose and gain insight into platform reliability and performance issues.
  • Write documentation and training materials for effective site reliability, deployment, system security, and platform observability.
Who You Are
  • 10+ years of relevant experience. 
  • Able to design and communicate external and internal architectural perspectives of well-encapsulated systems (e.g. Service Oriented Architecture, Docker-based Services, micro-services) using patterns and tools such as Architecture/Design Patterns and Sequence Diagrams.
  • Prior experience dealing with high volume distributed technical architectures with a high cost of failure, i.e. focus on reliability and availability
  • Experienced with telemetry tooling and observability systems such as: Jaegar, Prometheus, OpenTracing, OpenTelemetry, DataDog, NewRelic, Lightstep, Grafana.
  • Experienced with some amount of ‘Big Data’ technologies such as: ElasticSearch, NoSql Stores, Kafka, Columnar Databases, DataFlow or Pipeline Systems, Graph DataStores.
  • Experience with leveraging common infrastructure services like Enterprise Message Bus, Configuration Services, Toggles, Logging Systems, Telemetry for Observability (e.g. OpenTelemetry).
  • Experienced with design, implementation, and operation of data-intensive, distributed systems. (The book, Designing Data-Intensive Applications, is a good reference)
  • Embraces the discipline of Site Reliability Engineering.
  • Experienced using Continuous Integration and Continuous Deployment (CI/CD) with an emphasis on automation tools like Terraform, Jenkins, CodePipeline.
  • Experienced in API / Data Model Design and Implementation, including how to scale out, make highly available, or map to storage systems.
  • Experienced with multiple software stacks, have opinions and preferences, and not “married to” a specific stack.
  • Experienced with AWS architecture or similar cloud providers, Azure, GCP
  • Familiar with serverless architecture such as Lambda and container architectures such as Kubernetes and ECS 
  • Experience identifying, selecting, and extending 3rd party components (Commercial or Open Source) that provide operational leverage but do not constrain product and engineering creativity.
  • Possess the ability to rationalize all activities from a business bottomline point of view.
  • Prior experience leading teams of 5 or more
Even Better If You Have…
  • Experience designing, modifying, and operating multi-tenant systems.
  • An understanding of how to design from a security perspective.
  • Experience using feature or release toggles as a code branching strategy.
DISCO’s Technology Stack

Cloud Provider - AWS: EC2, Lambda, Aurora, Redshift, DynamoDB, ECS, SQS, SNS, Kinesis, S3, CloudFront, CloudFormation, SageMaker, KMS, CodePipeline, etc.

Visibility: ELK Stack for logging, Datadog, New Relic, Sentry.io.

DSL-based Search: multiple large scale Elasticsearch Clusters searched using our Disco Query Language (DQL).

Event Bus: Kafka and Schema Registry.

3rd Party Vendors: Redis, Auth0 for Cloud Identity Federation (SSO, SAML, etc)

AI: MinHash, FastText, Word2Vec, Convolution Neural Nets, Algorithmia (Lambda with GPUs) for training, PyTorch, Recurrent Neural Networks, Latent Dirichlet Allocation for Topic Modeling, etc.

Deployment: Terraform, Docker (via ECS), Consul for: App Config, Service Discovery, Shared Secrets.

Programming Languages: Python, JavaScript, C#/.NET, Java/Kotlin.

Transport Mechanisms: Protobuf, Avro, HTTP Rest/JSON.

CI/CD: Jenkins, CodePipeline, GitHub, Artifactory.

Why Join DISCO’s Product Delivery Team

We intend to build a multi-billion dollar business and think you should come along for the ride because: 

  • We were the first movers to a cloud-based platform that has caused mass disruption within our market.
  • Our CEO is a true market visionary. He graduated with a computer science degree at the age of 15 and followed with a JD from Harvard Law School at the age of 19. His unparalleled insights into the fundamental issues in legal and the potential of technology and artificial intelligence to change our market at its core provide the guiding light for DISCO’s long-term strategy.
  • We believe that product delivery professionals including product managers, product designers and engineers differ from one another by at least a factor of 10. At DISCO, we only hire the top 1%, pay them well, and with equity, everyone has effectively been getting a raise each and every day. Given our product first mindset, product professionals are very much stars of the show. Our logo, the circle and square, represents the best lawyers and the best product professionals in the world.
  • We measure product delivery velocity by dollars of revenue per line of code, vs simply lines of code. This drives a very thoughtful and deliberate product design and development process that ensures we’re going to make money when we ship products. We hire many more product managers and designers per engineer than most companies to ensure that our engineers have a disambiguated product intent when they are building.
  • As a rule, we don’t commit to external product delivery dates as we believe that unnecessarily constrains our creativity from both a product and technology point of view.
  • At DISCO respect isn’t earned at DISCO it is assumed. Good humans inherently treat everyone respectfully. This is a very important concept at DISCO.
  • Given the high caliber of talent, the cutting-edge cloud-based technology stack, and thoughtful and novel product and design approach, you’ll find yourself learning at a rate you’ve not likely experienced in your career. Given that we only hire professionals that are passionate about their craft, you’ll truly enjoy building a great software product and get in the best “career shape” of your life.
  • Over the next 4 years, we’ll be growing our product delivery organization. There will be incredible growth opportunities along the way.
  • We use the “2 Pizza Team” organization design where small autonomous teams own a piece of a product or platform and ship software at rates comparable to a very lean and scrappy startup. We achieve consistency across these teams in the areas of design, product-wide use cases and technical concerns through a strategically focused set of overlay functions.
  • Finally, while we’re an incredibly fast-growing organization, as a rule, we do not work crazy long hours. We believe in continuous product delivery, continuous product planning and design, continuous regular sleep schedules, continuous regular vacation, and continuous fun if you’re passionate about your craft.

If you want to win while getting better than you’ve ever been, come to DISCO.

About DISCO

DISCO is a recognized leader in legal technology. Founded in 2013, DISCO’s mission is to create great technology to modernize the practice of law. Our solutions apply artificial intelligence and cloud computing to help lawyers and legal teams improve legal outcomes for their clients. Corporate legal departments, law firms, and government agencies around the world use DISCO for ediscovery, case management, compliance, disputes, and investigations. 

DISCO recently raised $100 million, for a total of $235 million in venture capital. The company’s valuation is $785 million -- a demonstration of investor confidence in legaltech as a category of enterprise cloud computing, and a validation that DISCO is disrupting the broader cloud computing industry. We are using our investment to enhance our cloud technology platform and AI-powered products and services, and to continue to expand our presence outside of North America.

Are you ready to revolutionize the practice of law? Join us!

Perks of DISCO
  • Open, inclusive, and fun environment
  • Benefits, including medical, dental and vision insurance, as well as 401(k)
  • Competitive salary plus stock options
  • Flexible PTO 
  • Opportunity to be a part of a company that is revolutionizing the legal industry
  • Growth opportunities throughout the company

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • TorchFrameworks
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

While we're WFH right now, our office is off Loop 360. We have a great office balcony where we can work and enjoy the view.

An Insider's view of DISCO

How would you describe the company’s work-life balance?

DISCO enables me to split my energy between work and other aspects of my life that are important. Our flexible PTO truly relieves the stress of taking time off to take care of our personal lives.

Jason

Account Executive

What makes someone successful on your team?

We talk a lot about personal brand on my team: how you show up to a conversation and partner with those around you to successfully close a sale can often be a key factor in success. Whether it is committing to a positive experience for the client or welcoming a new customer, giving your all, all the time, is a part of our culture.

Lauren

Regional Sales Director

How do you make yourself accessible to the rest of the team?

Our team leadership holds virtual office hours to replicate the quick discussions and fast problem-solving that doesn’t always require a 30-minute meeting to address. We share best practices and lessons learned from conversations with our current and future customers.

Andrew

Chief Revenue Officer

What’s the vibe like in the office?

Our Product Delivery team is made up of people who are very smart and passionate about their craft, whether it's software engineering, product management, or design. These folks come energized by the challenge of solving hard problems. They love what they do and making amazing software.

Ariel

Engineering Office Manager

What are DISCO Perks + Benefits

DISCO Benefits Overview

DISCO knows its employees are the secret of our success. Our focus is keeping DISCO a great place to work, which includes providing benefits and perks that help our employees live up to their potential.

Culture
Volunteer in local community
DISCO Cares was born out of Hurricane Harvey rescue and rebuild efforts and our shared belief that to help is human. It's driven by our employees and supported by our leadership.
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Leadership has gone through racial equity training.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
DISCO employees who have elected to have an FSA can contribute up to $2650 annually.
Disability Insurance
Dental Benefits
Our dental plan has a $0 premium for the employee, with a reasonable monthly premium up for additional family members.
Vision Benefits
Our vision plan has a $10 copay for annual well vision exams and an $180 allowance for glasses and $150 allowance for contact lenses.
Health Insurance Benefits
DISCO offers a variety of health insurance plans. Our high deductible plans cover 100% of the employee's premium with an HSA and we also provide PPO/FSA plans.
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
DISCO offers a dependent care FSA where employees can contribute up to $5000 tax-free dollars towards child or elder care.
Generous Parental Leave
DISCO provides up to 12 weeks of parental leave for the primary caretaker. We also provide 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
DISCO provides employees with flexibility. Particularly as we work from home during the pandemic, we recognize our employees' families may require additional flexibility as they juggle work and home.
Remote Work Program
We are working from home during the pandemic. Our leadership has conducted remote work surveys to assess employee needs and employees will be allowed to WFH through June 2021.
Family Medical Leave
Restricted work hours
While lunch meetings were a common thing when working in the office and enjoying free delivered lunch, during the pandemic, we have restricted the noon hour to being a meeting-free hour.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
DISCO offers pre-tax commuter benefits for employees where transit and parking are relevant costs.
Free Daily Meals
Austin employees get free lunch on Monday-Friday.
Stocked Kitchen
DISCO has a well-stocked kitchen including healthy snacks, sodas, coffee, cold brew, and Topo Chico.
Some Meals Provided
Austin employees get free lunch on Monday-Friday.
Parking
We offer employees free on-site garage parking.
Recreational Clubs
Seasonal sports/fitness groups like kickball, with yoga at the office year-round
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
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