Director of Engineering, Platform

| Austin
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At Volusion, we make products that people love. Our teams are dedicated to providing SaaS commerce solutions and services for all business types, ranging from startups to large enterprises. If you are the kind of engineering leader that loves working in teams, has a passion for driving positive change, and wants to change the world with your ideas, we want to hear from you. If you want to help build the world’s greatest software for our customers, you’ve come to the right place!

The rundown:

We are looking for a Director of Engineering, Platform, to lead engineering efforts related to our best-of-breed eCommerce platform. This position will report directly to our Chief Technology Officer and have responsibility for a significant portion of the Volusion engineering team. 

You will:

  • Hire: You will be expected to be a leader in locating, vetting, interviewing, and hiring new engineers and managers within the engineering team. Your ability to say “No” is as important as your ability to identify and bring in great candidates.
  • Plan and Execute: The Volusion platform is always evolving to meet product features, market trends, and industry best practices. You will be expected to effectively manage multiple priorities, consistently deliver business value, and keep engineering teams focused and moving forward.
  • Collect and Analyze Data: You will be responsible for identifying data and business intelligence and turning those into KPIs, reporting against those KPIs, and making all significant decisions based on empirical data (as well as experience and judgement).
  • Prioritize Pragmaticism over Perfection: The Volusion platform is entirely focused on supporting our customer base. We favor practical solutions over unnecessary abstraction layers, reusing open source and commercial offerings over a “build everything internally” attitude, and solving for the now (without writing hacky code).
  • Take Ownership: You will have significant responsibilities, goals, and objectives. While feedback and assistance is always available, you will need to solve the problems that you encounter, provide and enact proposals for upcoming or ongoing issues, and enjoy driving to completion on in-progress initiatives.
  • Be transparent: You will regularly meet with the CTO and senior leadership and be candid, about successes, struggles, and failures with regard to business objectives and your team of people. You also must be willing to ask for help. 

Responsibilities include:

  • Accountability for multiple business objectives and mapping those to technical priorities
  • Weekly KPI and data-driven reporting to CTO and senior leadership
  • Decomposing company-level goals into achievable short-term engineering initiatives (often in parallel)
  • Architecting and improving the Volusion platform to meet evolving performance, SEO, integration, and technology requirements
  • Constantly evolving and improving the Volusion platform technologically without slowing the addition of product features
  • Creating a true DevOps culture where engineers work across disciplines, especially cloud, infrastructure, testing, and security
  • Working side-by-side with engineers; you should not be at your desk more than 35% of your time, but instead are meeting and leading discussions, sitting with engineers, whiteboarding solutions, and interacting with department leaders across Volusion
  • Growing engineers into senior engineers, technical leads, engineering managers, and directors through mentoring, 1:1s, feedback, goal-setting, and honest evaluation
  • Managing budgets, including head count (FTE and contract), software, training, and tools
  • Negotiating developer and vendor contracts

We are looking for someone with:

  • A Bachelor of Science Degree in Electrical, Mechanical, Software, or other Engineering discipline
  • 10+ years experience in the tech industry, with significant portions of that time in an eCommerce or related space (payments processing, identity management, etc.)
  • 5+ years experience managing engineers, ideally with some of that time managing multiple teams 
  • 3+ years running all or part of an engineering department in a startup
  • 3+ years architecting PaaS or SaaS solutions, with deep and proven technical decision-making abilities
  • Exceptional written and verbal communication skills

Volusion’s Technology Stack:

  • JavaScript-based front-ends, including Angular and React
  • React hooks, React with Redux, Relay, and server-side rendering
  • REST APIs
  • Kubernetes
  • Google Cloud (including a number of managed services
  • SQL and no-SQL databases, specifically PostgreSQL and MongoDB
  • Various search and cache services, both Google managed and 3rd party

Who is also the embodiment of our culture code (we hope you are nodding your head in agreement as you browse through it!):

  • Humble: Have humility and be respectful; no egos allowed.
  • Effective: Get stuff done!
  • Adaptable: Willing to fill any role, anytime. Going above/beyond the call of duty.
  • Transparent: Open and honest to self and others.
  • Collaborative: We favor teamwork and take ownership.
  • A founder: Think big, go fast, and solve for the customer. 

Benefits & Perks:

  • Competitive compensation packages
  • Medical, Dental, Vision, and Voluntary Life Insurance
  • Paid parental leave
  • Flexible Paid Time Off
  • 401(k) with Company Matching
  • On-site Fitness and Yoga Classes
  • Casual Dress
  • Breakfast taco and beer Fridays
  • Endless Supply of Tiny House Nitro Coffee, sparkling water, fruit and snacks
  • Two Volunteer Days Off
  • Bring Your Dog to Work Days
  • Adjustable desks 
  • Chair Massages
  • Team Sports and Team Outing
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • Google Big QueryDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics

Location

A hop, skip and a jump from The Domain.

An Insider's view of Volusion

What are some social events your company does?

Part of our Culture Code is to "put people before everything else", with this we listen to quirky ideas that employees come up with- like having a watermelon throwing contest and a snack wagon. Yes, a snack wagon- once a month we bring an old school radio flyer wagon full of snacks around to every desk. It's so simple yet brings so much joy.

Rachel

Sr. People & Culture Coordinator

What does your typical day look like?

Once I get settled, I head over to the kitchen to pour myself a cup of cold brew. I grab fruit and something salty from our snack bins. I then meet with the teams I am apart of to give updates on my work. The rest of my day is spent prioritizing & completing ad-hoc requests, developing data pipelines, and chipping away at longer-term data projects.

Andrew

Data Engineer

How does the company support your career growth?

My leaders take the time to understand my career goals. They support me by teaching me not only career lessons but life lessons too! Through company wide projects, Volusion gives me the opportunity to gain skills outside of my department. This helps me to be a well rounded sales pro and to better understand the industry and product that I sell!

Megan

Business Development Representative

How do you empower your team to be more creative?

I encourage my team to just try it! Whether "it" is a new tool or program, a way to customize the website experience or connect with entrepreneurs. We always want to be testing and moving forward with our brand and our approach to creative problem solving.

Tracy

Visual Design Manager

What makes someone successful on your team?

We're there to make sure our merchants get heard so being a great listener helps for a start! Other skills that would make someone successful on our team is being organized, attentive to details, willing to work hard to make the team successful and going the extra mile to make sure that our merchants feel taken care of.

Jonathan

Customer Happiness Consultant

What are Volusion Perks + Benefits

Volusion Benefits Overview

Volusion offers a wide array of benefits and perks. From benefit eligibility on your first day of employment to unlimited time off, 401K company matching and paid parental leave just to name a few.

Culture
Volunteer in Local Community
Daily Stand Up
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Blue Cross Blue Shield of Texas
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Our gym includes cardio, weight lifting equipment and a TV. Volusion also provides a weekly yoga class.
Retirement & Stock Options Benefits
401(K) Matching
Volusion matches dollar for dollar up to 3% of an employee's salary.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
New moms get 12 weeks of paid time off and new dads get 4 weeks. There are NO service length requirements that must be met before you are eligible for this perk.
Remote Work Program
Each team manages their own work from home policy with most teams offering 1 work from home day per week.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Full time salaried employees are eligible for unlimited time off which means you don't have to earn it before you use it! Full time hourly employees earn 5 weeks (!) of paid time off per year.
Paid Volunteer Time
Paid Holidays
Volusion offers paid time off to observe major holidays.
Perks & Discounts
Casual Dress
Company Outings
Volusion has quarterly paid team outings and company wide events like holidays parties and awards ceremonies.
Game Room
Ping pong, pool, video games, air hockey just to name a few.
Stocked Kitchen
Volusion offers unlimited snacks, fruit, coffee, soda, sparkling water and energy drinks. We also have an Wilder vending machine with lots of healthy lunch items to purchase.
Some Meals Provided
Volusion will find any excuse to celebrate and it always includes food :-).
Parking
Volusion provides ample FREE parking.
Pet Friendly
Every Friday you will see lots of doggies around the office.
Relocation Assistance
Fitness Subsidies
Employees receive a generous discount for a Class Pass membership.
Professional Development Benefits
Job Training & Conferences
Lunch and Learns
On a monthly basis we host lunch and learns on topics ranging from financial planning to health and wellness.
Promote from Within
Mentorship program
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