At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.

The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.

We’re looking to hire a Lead Cloud FinOps Engineer to lead an engineering team responsible for building the tools, reporting, and processes to drive cost efficiency and optimization across the company’s Azure and AWS infrastructure. As a Lead Cloud FinOps Engineer at Khoros, you’ll be responsible for your team’s overall success and engagement. You’ll be the spark that helps the team meet its goals and support engineers in their professional growth. This role will be based in the United States and can be located remotely or at an office in Austin, TX; Portland, OR, or Kansas City, MO.

Who are we looking for:

Do you have seasoned experience in creating elegant automation and repeatable processes in complex public & private cloud landscapes? Do you have a skill and passion for making systems easier, and delivering actionable data? Are you a team-player with abilities to automate, optimize, and simplify technologies? Are you a technologist who can also partner with peer groups and influence internal customers? We are looking for a unique individual who encompasses these traits and will deliver game-changing skills to a world-changing company.

What You Will Work on:

As a Lead Cloud FinOps Engineer within our global TechOps team, you will lead the automation, simplification, and efficiency of cost containment & reporting within the public cloud ecosystem. You will transform complex technical requirements into simple solutions that will impact teams on a global scale. You will support application developers and data analysts in enhancing value, producing quality data, and integrating cloud tools & platforms in support of the digital transformation. You will be evangelizing cloud cost management across many levels within the organization from executive leadership to individuals and teams. Help promote a culture of cost accountability and awareness.

Who You Will Work With:

You will work with engineers on our Infrastructure and Applications Operations teams to fuel data driven decisions that drive actions supporting cloud cost efficiency. One of our primary objectives is providing actionable information to our management teams to help them make informed decisions. Our analysis covers operational delivery, financial variance and deep insights into cloud spend. This role is focused on the last element, cloud spend where you will work with analysts, engineers, and AWS/Azure to deliver quality data, optimize costs, and automate processes. You will regularly partner with cloud cost containment analysts and application development squads, while also supporting the data & metadata needed to produce data driven decision making for internal leadership.

What you Will Bring:

• BS degree in Computer Science or related technical field or equivalent practical experience
• A DevOps mindset.
• Extensive knowledge of AWS public cloud infrastructure; Azure or Google Cloud is a plus.
• Deep understanding of core public & private cloud billing, cost management, and data visualization tools (e.g. CloudHealth, Cloudability, BigQuery, AWS Cost Explorer, Kubecost, SparkLens, VRealize).
• Solid understanding of cloud billing and metering and the impact of usage patterns on total cost of ownership (TCO).
• Proficiency in developing repeatable and efficient automation to codify and simplify end-to-end processes and methods in public and private cloud landscapes.
• Proficiency in using & integrating application programming interfaces (APIs).
• A passion for problem solving and customer service.
• Experience building a cloud financial management roadmap
• Senior experience scripting using Python, as well as Perl, PowerShell, JavaScript, or similar scripting languages
• A passion for automating everything, from leveraging open source tools to delivering machine learning based forecasts, self-service budgets, and real time Kubernetes spend visibility and much more!
• Experience with Application Performance Management tools (e.g. SignalFX, NewRelic, DataDog) preferred.
• Experience providing chargeback, showback, budgeting and forecasting as core capabilities of cloud financial management.
• Experience creating advanced product level visibility that will help drive better business decisions and cost accountability.
• A developmental mindset with the ability to discern patterns, drive efficiencies, and lower total cost of ownership for technology processes and solutions.
• Self-starter with a desire to exceed customer expectations.
• Above average oral and written communication skills.
• Experience working across silos in change-controlled environments.