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Salesforce Business Analyst

Sorry, this job was removed at 3:28 p.m. (CST) on Monday, February 4, 2019

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Role Description

The Salesforce Business analyst will have a demonstrable understanding of the business processes for Dropbox’s CX (Customer Experience) function and will be considered a domain expert in the functionality of Salesforce Service Cloud. You will also be responsible for the full systems development lifecycle; from requirements gathering, to test case documentation, to assistance with trouble shooting production support issues. You will also serve as project manager for smaller initiatives built on or around Salesforce.com, outside of the CX area (Sales Cloud, PRM).

Responsibilities

Responsible for document business and functional requirements
Map functional requirements to Salesforce.com features and functionality, and ability to work with technical teams to transform new requirements into Salesforce.com design and implementation
In this role you will align, document and maintain critical business processes supporting our CX business
Critically evaluate information gathered from various sources, reconcile inconsistency and break down high-level information into details
Identify, gather and analyze the required data sets in context of the project, or the issue
Work with cross functional team to diagnose issues, document action plan and drive resolution
Supports testing cycles (UAT, regression, system) and/or Training/Training Materials

Requirements

5+ years in a dedicated Business Analyst role within Salesforce.com
2+ years implementing and supporting CX organizations on Salesforce Service Cloud
Possess a deep understanding of Salesforce.com technical requirements, system configuration, user requirements and all related policies and procedures
Knowledge of APEX and Visualforce development
Experience with relational databases such as Oracle or SQL Server and data management tools
Strong documentation, prioritization and training skills
Excellent problem solving and analytical skills
Superb communication and interpersonal skills, accustomed to working in both large and small team environments

Benefits and Perks

100% company paid individual medical, dental, & vision insurance coverage
401k + company match
Market competitive total compensation package
Free Dropbox space for your friends and family
Wellness Reimbursement
Generous vacation policy
10 company paid holidays
Volunteer time off
Company sponsored tech talks (technology and other relevant professional topics)

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Marley Spector

Director of Product, Dropbox Dash

Passion Behind the Product

Cultivating Cross-Functional Collaboration

When asked about how the team successfully got the Dash product across the finish line, Marley Spector credits the team's cross-functional collaboration as the key to their success. "I collaborated with everyone from product, design, engineering, data science, research, support, marketing, legal, finance, sales and more. We would not have been able to build Dash for our users without tight collaboration. From the beginning, we ensured that the whole team really had an ownership mindset — no decision should take longer than five days to make," she said. "This wasn’t just our team; it was a full organization effort."

What I love about our cross-functional collaboration is being candid but not combative, critical but not cynical.

Sheila Wakida

Senior Director of Software Engineering

BUILDING CULTURE

Creating Impact From Opportunity

When Sheila Wakida first joined Dropbox in 2018, she knew joining the company would offer a supportive culture and a new set of opportunities for her career. Wakida also knew that her personal growth journey relied on her own ability to find passion, excitement and pride in her work. “I attribute my career growth to the unique ways in which Dropbox recognizes impact and hard work, and I’ve learned to focus on creating the most impact out of the opportunities in front of me,” she said. “Dropbox recognizes those who are brave enough to transform challenges into opportunities.”

I strive towards doing the best possible work at the highest level of quality that I can deliver, no matter how big or small the task.

Damian Łukasik

Engineering Manager

ASYNC BY DEFAULT

Supporting Solutions

As the engineering manager for Dropbox’s international growth team, Damian Łukasik spends his days helping a team of engineers build solutions to serve the company’s customers outside of the United States and helping to grow the Poland engineering hub. While his role encompasses an array of responsibilities, Łukasik’s mission is clear across functions: to build a strong foundation for Dropbox’s international team to scale. And he knows exactly what will make that possible: a collaborative internal culture and a customer-centric approach to make the right choices as the team moves forward.

I give my team space to own products and solutions and then support them in making those solutions successful.

What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Culture

Volunteer in local community

Partners with nonprofits

Open door policy

OKR operational model

Team based strategic planning

Pair programming

Employee resource groups

Employee-led culture committees

Flexible work schedule

Remote work program

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Mandated unconscious bias training

Diversity manifesto

Diversity employee resource groups

Hiring practices that promote diversity

Health Insurance + Wellness

Flexible Spending Account (FSA)

Disability insurance

Dental insurance

Vision insurance

Health insurance

Life insurance

Wellness programs

Team workouts

Mental health benefits

Financial & Retirement

401(K)

401(K) matching

Company equity

Performance bonus

Charitable contribution matching

Child Care & Parental Leave

Childcare benefits

Generous parental leave

Family medical leave

Adoption Assistance

Restricted work hours

Return-to-work program post parental leave

Vacation + Time Off

Unlimited vacation policy

Generous PTO

Paid volunteer time

Sabbatical

At Dropbox, this is called 'Recharge'

Paid holidays

Office Perks

Company-sponsored outings

Free snacks and drinks

Some meals provided

Company-sponsored happy hours

Recreational clubs

Relocation assistance

Fitness stipend

Home-office stipend for remote employees

Professional Development

Job training & conferences

Tuition reimbursement

Lunch and learns

Promote from within

Mentorship program

Continuing education stipend

Continuing education available during work hours

Online course subscriptions available

Customized development tracks

Additional Perks + Benefits

In order to be successful in our Virtual First environment we needed to make changes that would allow employees to have more control over both where and how they work. Therefore, we embrace “non-linear workdays” with defined core collaboration hours that overlap across time zones. Beyond that, we encourage employees to design their own schedules to balance collaboration with needs for individual focus. We’ve also moved from “all day syncs” to an “async by default” culture, reserving meetings for discussion, debate, and decision-making, and handling all other work in our deep focus hours.

View full list of perks + benefits

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