Senior QA Manager at Khoros

| Austin
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Overview

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.

The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.

We need an experienced Senior QA Manager with extensive knowledge of quality assurance to help us continue to improve our software development processes and team. You will manage all software development tasks associated with developing, debugging, and designing software applications according to provided requirements and customer input. You will help our team build enhancements within an existing software architecture and envision future improvements to the testing frameworks. You will define, own and drive the quality and process strategy for our expansive social platform while leading a team interacting with other departments to ensure the quality of our product and refining our processes. If you’re eager to work on large-scale, consumer-facing web applications that support many users, you’ll be right at home within our highly-skilled and rapidly-growing team.

Some Responsibilities Include:

  • Recruiting, mentoring, and leading a technical team as you define, develop, and implement quality, testing and development best practices and strategies.
  • Guiding and participating in the testing process to ensure smooth production deploys
  • Being accountable for the transparency of the teams you support.
  • Partnering with other teams to increase productivity.
  • Acting as an advocate for quality throughout the company.
  • Participating in the full cadence-based product engineering life cycle from planning through release and support; ensuring quality throughout
  • Utilizing your comprehensive knowledge of standards, related disciplines, company strategy and goals to ensure the highest quality product delivery.
  • Driving the maturity and standardization across the technology organization in the areas of QA process, communication, defect prevention, automation and overall effectiveness in supporting the development life cycle
  • Partnering with product management, development and program management to ensure that all testing activities occur in a timely fashion and to the level of quality demanded by the business requirements
  • Overseeing a comprehensive QA program that addresses all aspects of testing (unit, integration, regression, usability, system, stress/load, deployment, etc.)

Minimum Requirements:

  • 10+ years of QA experience, 5+ years in a management role within a SaaS environment
  • Proven track record managing QA for a high-quality, Enterprise SaaS product.
  • Expertise in automation and test framework development
  • Experience testing at the UI and API-level.
  • Experience in communicating with users and project managers to understand requirements, describe software product features, and technical requirements.
  • Able to effectively motivate team members to set and achieve the corporate and individual goals
  • Ability to effectively communicate goals, schedule, status, issues and risks to multiple levels both internal and external to the organization
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

7300 Ranch Road 2222 , Austin, TX 78730-3204

An Insider's view of Khoros

What are some social events your company does?

Khoros Austin embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

Laura Whitefield

ATX Senior Executive Assistant & Cultural Specialist

How does the company support your career growth?

After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

Sidney Gomez

Sales Engineer

How has your career grown since starting at the company?

I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

Kristine Lim

Associate Sales Engineer

What are Khoros Perks + Benefits

Khoros Benefits Overview

Khoros offers a competitive benefits plan that empowers employees to make decisions that best benefit themselves and their families. By incorporating exceptional benefits with office-specific perks and a work-life balance, Khoros delivers an exceptional employee experience for its global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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