Site Reliability Engineer (SRE) at Evernote

| Austin
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Our SRE team is responsible for the overall performance and reliability of Evernote’s service and products. This includes over 200 million passionate and engaged users around the world, with billions of notes and files. We are looking for a Site Reliability Engineer to help us in the ongoing mission of delivering an outstanding service to our users.

We participate in all aspects of running our platform at scale, focusing on both the service as it runs today and ensuring we can deliver new and exciting features rapidly to users. We have a real passion for automation and we continually seek to improve. We work hand-in-hand with product teams to help them ship production-ready services and get new features in our users' hands. We use Service Level Objectives (SLOs) based on Key Performance Indicators (KPIs) for each of our services and use them to allow us to move quickly while maintaining the quality service our users expect.

What you’ll do
  • Work closely with engineering teams to maintain and scale our existing production platform
  • Help us evolve what it means to be an SRE at Evernote
  • Evolve and implement production readiness standards for new services
  • Champion our SLOs and look to continuously improve them
  • Develop and maintain automation to reduce operations toil for the team
  • Participate in an on-call rotation for our production services
What we’re looking for
  • You possess a contagious sense of ownership and the tenacity to always find a way
  • You focus on quality to build manageable, scalable, and maintainable systems
  • You know that perfection is the enemy of done and when to make trade-offs
  • You emphasize the importance of making decisions based on data
  • You enjoy solving tough technical problems
  • You exercise judgement in a way which reduces risks
  • You share enthusiastically to reduce disconnects and communication breakdowns
  • You always want to understand the why in order to better see patterns and improve quality
What you’ve done
  • You know Linux systems like the back of your hand
  • You’ve managed production environments at scale in a public cloud environment (AWS or GCP)
  • You have a strong familiarity with web applications including MySQL, Java, Apache
  • You’ve attained a deep understanding of networking protocols (e.g. TCP/IP, HTTP, DNS, etc)
  • You’ve implemented and used third-party metrics and monitoring platforms such as DataDog and PagerDuty
  • You possess the ability to wrangle problems quickly using the tools available at your disposal
  • You’ve used configuration management and orchestration tools and you understand why they’re important
  • You’ve built extensible and maintainable automation (Shell, Python, or Go preferred)
  • You’ve run containerized microservices using Kubernetes
Skills that are particularly meaningful to us
  • Google Cloud Platform: GLB, Pub/Sub, Spanner, GCS, App Engine, and GKE
  • Monitoring: PagerDuty, DataDog, Splunk
  • Tools: Ansible, Puppet, Helm, Jenkins, Cloud Deployment Manager, Terraform
  • Infrastructure: HAProxy, Envoy, ElasticSearch, Consul
  • Languages/Libraries: Go, Python, Java, Thrift, gRPC
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • ProseMirrorLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Google CloudFrameworks
    • KubernetesFrameworks
    • DockerFrameworks
    • AirflowFrameworks
    • BigData TechnologiesFrameworks
    • SplunkFrameworks
    • DataDogFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • SpannerDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • JIRAManagement


3300 N. Interstate 35 , Austin, TX 78705

An Insider's view of Evernote

What's something quirky about your company?

A quirky thing about Evernote is the level of access provided to company leaders. While a lot of companies have open plan offices, I'm not sure for how many companies that same open spirit infuses communications and interactions. At Evernote, input from employees is encouraged and considered. If you're a member of the Notable Herd, you are heard.


Director, Customer Experience

What does your typical day look like?

I help build Evernote's new mobile apps. This entails conversations with Product, QA, and Design to strengthen the feature descriptions. We research tools, and as we're building, test drive our new feature. We put a lot of effort to review our teammates' code and keep our quality and performance high. We have plenty of fun breaks at the office.


Software Engineer

How do your team's ideas influence the company's direction?

Our team provides fast and comprehensive service to 200M users worldwide. We educate our customers on our platform features and resolve issues through multiple channels. We raise the voice of our customers and inspire feature creation to make our user's lives easier. By doing this, we increase customer lifetime value and company financial health.


VP, Global Customer Experience

What are Evernote Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Evernote Corporation has a Section 125 Plan available through Discovery. One debit card is issued per user and can be issued for both FSA and HSA.
Disability Insurance
We offer full benefits (medical, dental, vision, life and disability insurance, and 401K), and cover 100% of the employee premium and 70% of any dependent coverage elected.
Dental Benefits
The dental plan is provided by Guardian Dental PPO.
Vision Benefits
Vision benefits are covered through VSP.
Health Insurance Benefits
We offer full benefits (medical, dental, vision, life and disability insurance, and 401K), and cover 100% of the employee premium and 70% of any dependent coverage elected.
Life Insurance
Evernote makes available Life, Accidental Death and Dismemberment, Short Term and Long Term Disability Insurance for all benefits eligible employees at no cost to the employee, through Cigna.
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
The Evernote 401K Profit Sharing Plan is provided through Vanguard and administered by Sequoia Benefits. Employees may participate immediately upon hire and are allowed to change their deferral amount
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family is important to us, and new parents are encouraged to take time off when welcoming a member to the family. We offer 6 weeks of additional paid leave.
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

This is a place where your authentic self is celebrated. Our product is built from our passion; we are constantly evolving our business and culture in order to meet the needs of our customers and employees that impact and inspire us everyday!

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