Join a purpose-driven, fast-growing enterprise software company that is working to transform 9-1-1.

The power to do remarkable things when it matters most is the heart of 9-1-1 and public safety. At RapidDeploy, we believe that regardless of size, geography or budget, everyone in public safety should have access to the data they need when it matters most to save more lives. That’s why, since 2016, our mission has been to reduce emergency response times and improve public safety. We are the industry’s only truly open and integrated emergency response platform with a portfolio of web-based cloud solutions that includes analytics, mapping, dispatch and first responder applications.

Over the past year, we have signed four state contracts and our software has been deployed in more than 400 9-1-1 centers across the U.S. We have increased our annual recurring revenue by more than 20X. We’re hiring passionate team members to help propel us into the next stage of growth.

Site Reliability Engineering is an engineering discipline devoted to helping an organization sustainably achieve the appropriate level of reliability in their systems, services, and products. The RapidDeploy SRE team plays a crucial role in our mission to reduce emergency response times and improve public safety.

RapidDeploy is looking for a Site Reliability Engineer who will be part of a team who will be responsible for monitoring our production systems 24/7. We are looking to hire for day or evening shift position (8am-5pm/4pm-1am CST). Your primary responsibility will be to provide support when there is an incident and managing communications and escalations around the incidents. You must be comfortable performing well under pressure with tight deadlines, and communicate to larger audiences. Your other responsibilities will be to build monitoring and alerting tools around the availability, performance, and overall health of our services with scalability and automation in mind.

What You Will Need to Be Successful

• Bachelor's degree in Computer Science, Management Information Systems, or equivalent field with 1-2 years’ experience as a Site Reliability Engineer
• Experience with Cloud services, with preference with Azure around Application Insights, Logging, and Monitoring
• Reliability engineer, DevOps engineer, or Software engineer
• Familiarity of distributed systems and microservices
• Understanding of front end and back end architecture
• Experience with SQL databases
• Experience with Datadog or other monitoring and logging tools
• Programming/Scripting skills in a major language such as .NET, Python, PowerShell, Java
• Experience with deployment tools such as Terraform, Ansible, Puppet
• Experience in Kubernetes
• Strong communication skills

Please note -this roles requires a 9:00 Am -5:00 PM shift on Saturdays and Sundays, plus 3 days a week of your choosing. Applicants should be willing and able to work weekends. At this time, we will not be able to provide visa sponsorship for this position.

About RapidDeploy Inc.

- Strong revenue growth (20x+ in last 12 months) & huge recent customer wins (e.g., State of California)

- Fast-growing, passionate, mission-driven team – we care about saving lives through technology!

- Offices in Austin, TX and Cape Town, South Africa 

- Medical, dental, and vision insurance options, with benefits that kick in on your first day! Benefits are highly subsidized by RapidDeploy Inc. 

- In addition to 8 observed holidays, RapidDeploy employees receive 20 days of PTO and unlimited sick leave.

- RapidDeploy is a well-funded, venture backed growth company 

RapidDeploy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Notice: RapidDeploy’s hiring policy prohibits hiring from existing or prospective customers.