Duo Security
Our mission is simple: democratize security by making it easy and effective for everyone to use.
Austin, TX

Sr Software Engineer\/SRE (Observability Team) - Duo Security

| Austin
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Duo Security, now part of Cisco, is the leading multi-factor authentication (MFA) and secure access provider. Duo + Cisco = Disco With the Most Loved Company in Security and the global leader in network technology joining forces, there are more exciting opportunities than ever to be at the forefront of securing the cloud. Our mission is simple: democratize security by making it easy and effective for everyone. We're transforming security from the ground up by solving the world's most pressing geopolitical challenge - safe, secure information access. We engineer our business to enable our customers to easily address their ever-evolving security challenges. We believe that impactful work is rewarding work and that our team is at its best when everyone feels empowered to bring their whole self to work. We learn together by hiring for cultural contribution, not cultural fit, and recognize that diversity in background and thought are essential to building high-impact teams. We invest in growth and learning opportunities and encourage our people to never stop learning. We foster collaboration and believe in being recognized (and rewarded!) for hard work. We champion a healthy work-life balance. We're kinder than necessary. Together we build for the future by designing simple solutions for complex problems. And that's why we're the most loved and trusted name in security.As a Senior Software Engineer on our Observability team, you will develop software and tools to empower Duo's product development teams. You will use your expertise to improve our existing systems and processes while developing novel solutions to evolving challenges. You will be responsible for the availability and reliability of critical platform services and applications ensuring we meet our target availability metrics. As part of the Site Reliability Observability team, you will help build and manage our alerting, monitoring, and logging platform. You will collaborate with a wide range of internal partners to engineer solutions in an effort to remove toil and enhance stability for and visibility into everything we do. We value inclusion, empower autonomy, and emphasize software craftsmanship.What you'll do...
  • Build and maintain the platform that will provide Duo's engineering teams with the visibility and data to create better more reliable products
  • Work with product engineering teams to understand needs and help advocate for the practice of observability
  • Mentor and lead engineers within the team and across Duo
  • Lead the delivery of large scale, impactful projects to mature and scale Duo's platform as well as implement continuous improvements to automate toil
  • Communicate cross functionally, especially with Product Development and Product Management teams, to align the organization around resiliency, availability, and product goals
Skills you have...
  • A history of writing performant, maintainable, testable code
  • You are passionate about automation and reducing toil
  • You are committed to quality and experienced with modern software testing practices
  • You have extensive experience working with customer facing systems in an environment that strives for 5-nines
  • You are not afraid to fail and have demonstrated the ability to fail early and learn from it
  • You care about contributing to an amazing work culture and environment
Even better if you have...
  • Prior experience building or deploying logging, monitoring, and alerting systems in a distributed cloud environment
  • Experience with Infrastructure as Code - Terraform etc.
  • Experience working with cloud service providers such as AWS
  • Prior experience with automated configuration tools like Ansible, Puppet, Chef, etc.
  • Prior experience writing web applications in Python
  • You have experience supporting a high-availability SaaS environment
Reasons why you should apply...
  • You're excited about the future of observability and leading Duo in the effort to help our engineering teams build more scalable and reliable services
  • Want to play a key role in building SRE best practices and evangelize their use across the organization
  • The challenge of delivering high availability goals to customers excites you
  • You believe in empowering others to achieve results
Does this sound like it was written for you? Excellent! Please apply and let's explore this together. Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo's achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran's status, religion, disability, sexual orientation and beliefs.And if this role is exciting to you, we encourage you to apply even if you don't meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.#LI-REMOTE
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Where we are

Duo's Austin office is located in the heart of downtown.

Technology we use

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What are Duo Security Perks + Benefits

Duo Security Benefits Overview

We like to keep everyone happy and healthy. From financial security to personal growth, we're here to support you.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Duo Security

How does your team reward individual success?

It can be as quick as some karma in Slack. We do team appreciations at the start of team meetings and Cisco has connected recognition which allows individuals to recognize the great work someone has done along with a monetary award, from $25 on up! We also celebrate life with team members, for example throwing a virtual baby shower!

Hector

Senior Engineering Manager

What's the biggest problem your team is solving?

Our cross-functional team of data scientists, software engineers, and designers, as well as product and security experts is building an intuitive adaptive authentication system. We’re moving past basic rule-based approaches to create a dynamic experience that people will love for keeping them secure while staying unobtrusive.

Brian

Head of Data Science and Engineering

What are some things you learned at the company?

Early on, I thought that success in the security industry was attributed solely to people's ideas or intellect. Since then, I've learned that the most important thing to have in any industry is empathy. Without empathy, you can't build a product that people will love or a place that people will want to work. Empathy is a foundation for success.

Olabode

Senior Data Scientist

What is your vision for the company?

My overall vision is to provide mechanisms for the business to build simple, safe and secure products that our customers and partners intrinsically trust. It is my belief that when we empower our teams and stakeholders to creatively work together instead of falling on process and procedure for the sake of it, our creativity opens to new heights.

Amanda

Head of Product Security

What makes someone successful on your team?

Success for us is taking the road less traveled to achieve better results, meaning we look for teammates who bring perspectives from all walks of life and who are not afraid to use their voice. We believe this combination results in good outcomes because we end up paving our path to success with a diversity of thought.

Amanda

Internal Communications Manager

Jobs at Duo Security
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Austin
5 months ago
We’re a diverse crew of makers and builders, skaters and coders, filmmakers and DJs, teachers and students brought together by a shared belief in adding value to the world. This diversity allows us to take an empathetic approach to solve some of the most complex global business and security challenges faced today.   What you’ll do…   As the Senior Product Manager for Data Analytics, you will be responsible for helping Duo make a more useful,

CX Security Product Management

Duo Security
Remote
5 months ago
What You’ll Do The Customer Experience Organization (CX) at Cisco is a team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. The Customer Experiences Product Management organization work together to make Services a compelling reason to repeatedly choose Cisco. The Customer Experiences Security Product Management Team is

Design Strategy Lead - Duo Security

Duo Security
Austin
5 months ago
Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud. Duo’s mission is to make security simple for everyone. We were born from a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work. Our team is our superpower. We

Virtual Sales Specialist (SMB) - Duo Security

Duo Security
Austin
8 months ago
Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud. Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge - transforming the security industry as we

Engineering Manager - Duo Security

Duo Security
Austin
9 months ago
We are seeking a Engineering Manager to lead a Developer Productivity team responsible for Internal CI Infrastructure and Developer Workflow tooling, improving developer lifecycle that empowers engineers to quickly iterate and develop on our best-in-breed platform for Duo’s suite of products. Our ideal candidate has experience mentoring and developing engineers. Ideal candidates have an ability to focus not just on the engineering problems but also be aware of waste in tooling and processes that impact engineers. You bring a flare for inspiring innovation and action from your teams. You have a proven track record of translating strategic goals into technical solutions and have a passion for Engineering Effectiveness and Developer Productivity. Experience creating measurable goals with milestones is a must.

Engineering Manager, Site Reliability - Duo Security

Duo Security
Austin
10 months ago
As an Engineering Manager on our Site Reliability Engineering team, you will lead a team responsible for enabling our engineering teams to be able to easily monitor and track metrics within services at Duo. These services empower Duo's product development teams to run and maintain their services in production at a high level. You will collaborate with a wide range of internal partners to lead projects that automate solutions in an effort to provide the most accurate insight possible into our systems, remove toil and enhance our teams ability to react quickly to issues.