Description

Sprinklr is 1,500 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn.

Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale.

Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.

In this role you will be leading customer integration activities as well as rolling up your sleeves when it’s needed.

What Are Your Responsibilities    

•    Consult with internal and external customers in a highly complex technical environment
•    Provide solutions using creative problem solving, technical expertise and strong  understanding of underlying business requirements and best practices.
•    Write proof-of-concept applications using available SDKs and APIs
•    Research, design and implement solutions to highly ambiguous problems
•    Provided guidance to customers who are implementing solutions using the Sprinklr API.
•    Analyze API source code and assist product and documentation teams identifying gaps in the documentation.
•    Maintain knowledge of the Sprinklr application and architecture.
•    Work closely with the Product Support, Customer Success, Client Services and Development teams to resolve application issues and plan for changes, upgrades, enhancements and new customer provisioning.
•    Document operational procedures
•    Inspire, grow and lead junior consultants
•    Follow industry trends and developments to provide new ideas and recommendations on processes and products.

Who You Are & What Makes You Qualified

•    Senior-level developer, engineer or technical consultant
•    At least 3 years experience, and fluency in at least two of the following languages: Python, Ruby, Java, PHP, Javascript
•    BA/BS degree in Computer Science, related field or commensurate experience
•    Enjoy coding / scripting to automate infrastructure and application management tasks. Comfortable with processing large data files, building and consuming REST APIs
•    Required foundational expertise in HTML, CSS and jQuery/JavaScript
•    High level of comfort with a variety of data stores including relational databases and modern NoSQL databases
•    Knowledge of AWS cloud services such as EC2, S3 etc.
•    Strong team player and lot of interest in taking on new challenges
•    Desire to work in a fast-moving and dynamic environment

You know You're Successful if….

You’re just as comfortable writing code as you are having a conversation with someone about writing code. The right person for this job will have extensive development experience but have more to offer than your average software engineer.

If you habitually analyze business processes and find yourself designing databases and writing APIs in your mind in order to make sense of a process you might be exactly the person we’re looking for.  

Sprinklr has spent the last eight years building software for an “un-enterprise” world, and we’re bringing the very best talent together to take us to the next level.