Do you get excited love working with proof of concept and user acceptance testing? Are you a meticulous project manager? Are you experienced with data migrations? If so, keep reading!

What You'll Do:

• Consults on multiple projects as a subject matter expert in the configuration of the product
• Provide support in the development of future state options to improve product performance.
• Provides technical guidance to Clients and internal staff in the configured solution.
• Works with Solution Architects and Implementation Consultants to understand Client requirements in order to develop effective solutions.
• Contributes to the development of standardized repeatable solutions
• Prepares technical specifications and requirements
• Identify and evaluate configuration inefficiencies and recommends efficient solutions.
• Ensures the conceptual completeness of the technical solution implemented. Create and implement test and QA plans to ensure acceptable quality and integrity of the solution.
• Troubleshoot issues and makes recommendation regarding the solution, including defect triage meetings, and submitting cases.
• Provides guidance on solutions, tools, architecture and approaches to customers in a virtual environment.
• Lead sessions with customer subject matter experts to thoroughly evaluate and understand requirements
• Maintain up to date expertise of all product features, modules, add-ons, etc.
• Contribute to the on-going development and improvement of standardized deployment practices, particularly for integrating complex technical solutions into existing product implementation methodologies

• 1+ years of professional experience or 1 year of related experience in software implementation with external customers
• Strong technical background in web technologies, databases, and integrating with other third-party software
• Strong technical background in database structure
• Experience effectively documenting requirements and documenting solution design – able to articulate and provide examples of methodologies used
• Solid troubleshooting skills and the ability to work independently
• Demonstrate understanding of and commitment to Social Solutions' vision of becoming the premier provider of case management software in the country.
• Knowledge or experience with reporting packages (Business Objects Web Intelligence preferred) and databases (SQL), including the ability to create custom queries for data analysis purposes.
• Highly proficient in Microsoft Excel

Preferred Additional Experience:

• Experience with human services/social services programs or organizations
• Familiarity with local, state, and/or federal government databases and reporting requirements
• Experience with XML or CSS programming
• Highly proficient in Microsoft Access/Excel
• Direct experience as part of a software implementation team
• Bachelor Degree (i.e.: Computer Science or related field)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.