Website Support Specialist at GoDaddy

| Austin
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About GoDaddy

GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With 19 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to empower entrepreneurs everywhere, making opportunity more inclusive for all. To learn more about the company visit www.GoDaddy.com.

Every business has a unique brand and story. Customers who use GoDaddy Social to market their business rely on a team of content experts to tell that story to the world. The Website Operations team uses as simple website builder tool to take information and photos collected from these customers, and build out a free website designed with today’s consumer in mind. As a member of this team, you will be responsible for providing a “do-it-for-you” service for these customers including introducing the website offer to them, aligning on content edits, handling technical set-up, and owning ongoing edits to the website.

Job Responsibilities: 

  • Apply a balanced mix of creative design, problem solving, and customer service to help small business owners enhance their online presence.

  • Provide a “surprise and delight” moment to newly on-boarded customers as you introduce them to a free website they were not expecting..

  • Encourage customer to utilize this free offering which is proven to help their success on-line.

  • Answer customer questions and drive utilization of our managed website product.

  • Ensure websites are an accurate and professional representation of the business, and are grammatically correct.

  • Support customers post-launch with edits or questions.

  • Develop an understanding of other components of GoDaddy Social to deliver the best customer experience possible while interacting with customers.

Qualifications:

  • You are a fit with GoDaddy’s values and are passionate about supporting local businesses and communities.

  • 1-3 years of customer facing experience.

  • Prior experience with websites and domains is a bonus, but not required.

  • You have an eye for visual design and are confident in your decisions.

  • You enjoy and are comfortable talking on the phone with customers. You possess strong customer service, communication skills, and derive satisfaction from helping others.

  • You are a creative problem solver. You want to understand how things work and quickly identify opportunities to make processes work better.

  • You are meticulous and precise when executing a task.

  • You are passionate about organization and can adhere to and define organizational systems.

  • You can prioritize and re-prioritize ruthlessly, and you enjoy working toward higher and higher efficiency.

  • You’re adaptable and responsive, and are confident in your ability to meet needs across multiple teams, platforms, and customers. 

  • You have a “get it done” attitude and a work ethic to match.

  • You have a bachelor’s degree or relevant, transferable work experience.

Benefits:

  • Mission-driven, values-based culture.

  • 15 days paid time off, plus company holidays.

  • 100% paid medical, dental, and vision option.

  • Commuter benefits for qualifying public transit.

  • Employee Stock Purchase Program.

  • 401(k) match.

  • Paid parental leave.

  • Professional development and experience, including opportunities to grow your career, working for one of the most ambitious companies in Austin.

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at [email protected]

Please note that GODADDY does not accept unsolicited resumes from recruiters or employment agencies.

To submit your application to this position, please click Apply . On the next screen, after you click Apply, click Create to establish your candidate account. If you have previously created a candidate account, please slick Sign-In and use that account to complete your application.

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Technology we use

  • Engineering
    • C#Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages

Location

600 Congress Ave. Suite 1200, Austin, TX 78701

What are GoDaddy Perks + Benefits

GoDaddy Benefits Overview

Austin employees enjoy not one but two sweet office spaces situated downtown. Both locations are on Congress just a few blocks apart, close enough for teams in each building to join forces. Commuter benefits and easy access to public transportation make getting to work a breeze.

Our Sales Office features 360 degree views of downtown Austin and Town Lake, and has nearly 50,000 square feet of space designed with our customers and our culture in mind. The Austin corporate offices clock in at 33,000 square feet of space just a few blocks from the Capitol.

Austin is known for food and coffee, and GoDaddy’s offices are no exception. Employees enjoy kitchens stocked with snacks and drinks, and both offices are equipped with full service Houndstooth Coffee espresso bar.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program