Billing Associate at Hippo Insurance

| Austin
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Role: Billing Associate

Location: Austin, TX

Reports To: Senior Manager of Billing

Hippo is modernizing the $100B home insurance industry by putting customers at the center of everything we do, from the coverage we offer to the customer service we provide. Hippo’s true ambition lies in helping people protect their homes to begin with by leveraging technology and data to help find small issues before they become big headaches. Because, at the end of the day, the best home insurance policy is the one you never have to use. 

Hippo treats its team members with the same level of dedication and care as we do our customers. Our CEO, Assaf Wand, views this company as an opportunity to care for one another like a family, which is why we’re fortunate to provide all of our Hippos with:

  • Healthy Hippos Benefits- 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly). 

  • Flexible Paid Time Off

  • Little Hippos Program- We reimburse our team members up to $25k for adoption costs and up to $50k for infertility treatments. Plus, we offer 12 weeks parental leave for primary caregivers and 6 weeks for secondary caregivers. 

  • Hippo Meals & Snacks- We cater lunch in our office 3 times a week and we provide all the snacks & drinks our Hippos can handle daily. 
  • Hippo Habitat- Our beautiful, historic offices are located in downtown Austin at the corner of 6th & Congress.

About this Role

The Billing Support Specialist will play a vital role in helping Hippo create the best end to end customer experience in the industry. This person will report to the Billing Manager and support billing escalations via email and phone for our customers.

About You

You’ve spent some time in a billing role in the Banking or Insurance industry and you’re serious about making customers happy. 

Responsibilities

60%

Daily Tasks & Functions:

  • Ability to effectively communicate through inbound & outbound email and phone interaction
  • Efficiently and accurately process customer credit card payment and refund requests 
  • Efficiently and accurately process customer escrow payments
  • Demonstrate ability to competently and effectively resolve customer billing issues 
  • Track escrow payment status through outbound calls & detailed policy notes
  • Provide support to all departments as needed 
  • Complete “Diary” follow ups in a timely manner 
  • Provide feedback and solutions to enhance processes, policies, and procedures 

30%

Reports:

  • Ability to accurately work various reports as assigned 
  • Keep accurate records and notes
  • Complete assigned reports in a timely and efficient matter

10%

Other:

  • Post office/mail tasks
  • Various duties as assigned 

Experience & Skills

  • Questioning and listening skills that support effective communication
  • Strong judgment to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects
  • Ability to adapt quickly to product and procedure changes
  • Must be detail and service-oriented
  • Moderate supervision needed; demonstrates initiative to handle more tasks independently

Preferred

  • Spanish Bilingual 
  • Insurance/Billing Industry experience 
  • Knowledge of insurance products, services, and regulations 

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. 

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • BigQueryDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

We are in the heart of downtown, with offices in the historic Scarbrough and Littlefield Buildings. We provide our team with parking nearby!

An Insider's view of Hippo Insurance

What’s the vibe like in the office?

At Hippo we love to have fun. Our daily lives consist of helping customers, wearing many hats, but also lots of laughs, cake and events.

Brianna

People Operations Associate

What are Hippo Insurance Perks + Benefits

Hippo Insurance Benefits Overview

Hippo's benefit's and perks can't be beat, here are a few:
-Healthy Hippos Benefits- 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly).
-Flexible Paid Time Off
-Little Hippos Program- We reimburse our team members up to $25k for adoption costs and up to $50k for -infertility treatments. Plus, we offer 12 weeks parental leave for primary caregivers and 6 weeks for secondary caregivers.
-Hippo Meals & Snacks- We cater lunch in our office 3 times a week and we provide all the snacks & drinks our Hippos can handle daily.
-Hippo Habitat- Our beautiful, historic offices are located in downtown Austin at the corner of 6th & Congress.

Culture
Friends Outside of Work
Eat Lunch Together
Open Door Policy
Open Office Floor Plan
Diversity
Highly Diverse Management Team
Unconscious Bias Training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Acme's health insurance policy covers up to 100% of out of pocket expenses.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Hippo offers stock options through its employee profit sharing program, including vesting over a four-year period.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Family Medical Leave
Adoption Assistance
We reimburse up to 25000 for eligible adoption expenses and 12 weeks of paid leave.
Company Sponsored Family Events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Free Daily Meals
Stocked Kitchen
We provide all the snacks & drinks our Hippos can handle daily.
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Paid on-site garage parking.
Recreational Clubs
Fitness Subsidies
Hippo subsidizes a Gold's gym membership so that our employees only pay $7/month.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Lunch and Learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross Functional Training Encouraged
Promote from Within
Customized development tracks
Paid Industry Certifications

Additional Perks + Benefits

Hippo treats its team members with the same level of dedication and care as we do our customers. Our CEO, Assaf Wand, views this company as an opportunity to care for one another like a family, which is why we’re fortunate to provide all of our Hippos with amazing benefits & perks.