Credit & Collections Manager

| Austin
The Credit & Collections Manager will have primary responsibility for leading the company’s decisions on credit limits, trade credit insurance, and collections activities. This position reports directly to the Chief Financial Officer and manages a small team.

The Credit and Collections Manager will specifically be accountable for goals in the following areas:

  • Establishes, reviews, and adjusts credit limits and trading terms for all customers based on financial information, payment history, bank and trade referenced, outside credit reports (D&A, Ansonia credit reports).
  • Determines which customer accounts should be insured with trade credit insurance, factored or held by Arrive Logistics.
  • Reviews customer receivable aging reports and focuses collection efforts in minimize delinquent accounts.
  • Determines when accounts should be placed on credit hold.
  • Manages trade credit insurance and outside collection agencies to minimize bad debt expenses.
  • Reviews and approve customer trading terms.
  • Directs a small team of collection specialists, including interviewing, hiring and training employees; planning, assigning and directing work; appraising performance.
  • Works closely with Accounts Receivable and Customer Operations to coordinate efforts to minimize DSO and past due accounts, and resolve billing disputes.
  • Proactively plan and executes strategies to ensure adequate credit to achieve revenue goals, and to mitigate collection issues.
  • Prepares required monthly schedules to support allowance for doubtful accounts and write offs.
  • Files appropriate documents for customers bankruptcy cases.
  • Proposes any write-offs.
  • Negotiates payment plans and debt settlements with customers.
  • Suggests any improvements to the collections process.

Successful candidates will have experience that includes:

  • B.S. in Business or Accounting.
  • A track record of success in working with respected organizations.
  • 5+ years of credit experience in a high volume, large customer population environment.
  • 3+ years of staff management experience.
  • Strong analysis and problem-solving skills.
  • Solid Excel skills.
  • Experience with EPR systems required, NetSuite experience beneficial.
  • Very strong people skills.
  • Attention to detail.
  • Certified credit professional accreditation is a plus.

Why Arrive?

  • Make an immediate impact in a leadership position at a growing organization.
  • Working the booming city of Austin, TX!
  • Earn a competitive compensation package.
  • Collaborate alongside experts in the logistics industry & leaders in Finance.
  • Take advantage of excellent benefits, including health, dental, vision and life coverage.
  • Invest in your future with our matching 401k program.
  • Leave the suit and e at home; our dress code is casual.
  • Eat for free on Fridays…lunch is on Arrive!
  • Sweat it out with our local gym discounts.
  • Recharge your batteries at our fully-stocked caffeine bar.
  • Soothe aches and pains with our monthly in-office massages!
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • GraphQLLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases

Location

Our brand new HQ is located at the MetCenter, a business park in Central Austin that is minutes from downtown Austin & the airport.

An Insider's view of Arrive Logistics

What’s the vibe like in the office?

The vibe is a mix of relaxed and high intensity... Relaxed in a sense that its very easy to talk to anyone in the company (including leadership) and everyone is approachable. High intensity in the way that everyone is striving for the same goals and the work is exciting, challenging, and high impact.

Gary

Associate Product Manager

How do you collaborate with other teams in the company?

We take a very hands on approach to collaboration. Arrive is made up of very knowledgeable people that are passionate about the company and what we do. Our best collaboration happens when we all get in a room to brainstorm, share ideas, and challenge each other until we come up with the best solution.

Tyler

Principle Product Manager

What makes someone successful on your team?

The easy answer is to deliver a valuable yet efficient Product to the business and it's stakeholders. However, within our team dynamic, I believe someone's success is seen when they correctly assess the business' problem(s), deliberate on a possible solution(s) to address that problem, and execute the plan to fix it.

Rob

Product Coach

How do you empower your team to be more creative?

Hire talented people and then take a step back and let them do what they do best. I encourage my employees to aim high and embrace the company vision. Failure happens, but I'm there to remind them that falling short is the price of aiming high - This is almost always a price worth paying. My job is to provide mentorship and celebrate innovation!

Marc

VP of Software Engineering

How has your career grown since starting at the company?

Since starting at the company a year and a half ago, I moved from a mid-level role to a managerial role. Arrive recognizes your achievements and also takes into consideration your career aspirations. Managers work with you to help you develop the skill-set needed to take you to the next level in your career and challenge you to reach your goals.

Heather

Product Manager

What are Arrive Logistics Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy covers up to 90% of out of pocket expenses.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Arrive Logistics provides employees with a 401(k) matching plan managed by Standard. We match 50% of contributions up to $4,000 annually.
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Some Meals Provided
Employees get free lunch every Friday.
Happy Hours
Parking
We offer employees free on-site parking.
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