Credit & Collections Manager at Arrive Logistics

| Austin
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The Credit & Collections Manager will have primary responsibility for leading the company’s decisions on credit limits, trade credit insurance, and collections activities. This position reports directly to the Chief Financial Officer and manages a small team.

The Credit and Collections Manager will specifically be accountable for goals in the following areas:

  • Establishes, reviews, and adjusts credit limits and trading terms for all customers based on financial information, payment history, bank and trade referenced, outside credit reports (D&A, Ansonia credit reports).
  • Determines which customer accounts should be insured with trade credit insurance, factored or held by Arrive Logistics.
  • Reviews customer receivable aging reports and focuses collection efforts in minimize delinquent accounts.
  • Determines when accounts should be placed on credit hold.
  • Manages trade credit insurance and outside collection agencies to minimize bad debt expenses.
  • Reviews and approve customer trading terms.
  • Directs a small team of collection specialists, including interviewing, hiring and training employees; planning, assigning and directing work; appraising performance.
  • Works closely with Accounts Receivable and Customer Operations to coordinate efforts to minimize DSO and past due accounts, and resolve billing disputes.
  • Proactively plan and executes strategies to ensure adequate credit to achieve revenue goals, and to mitigate collection issues.
  • Prepares required monthly schedules to support allowance for doubtful accounts and write offs.
  • Files appropriate documents for customers bankruptcy cases.
  • Proposes any write-offs.
  • Negotiates payment plans and debt settlements with customers.
  • Suggests any improvements to the collections process.

Successful candidates will have experience that includes:

  • B.S. in Business or Accounting.
  • A track record of success in working with respected organizations.
  • 5+ years of credit experience in a high volume, large customer population environment.
  • 3+ years of staff management experience.
  • Strong analysis and problem-solving skills.
  • Solid Excel skills.
  • Experience with EPR systems required, NetSuite experience beneficial.
  • Very strong people skills.
  • Attention to detail.
  • Certified credit professional accreditation is a plus.

Why Arrive?

  • Make an immediate impact in a leadership position at a growing organization.
  • Working the booming city of Austin, TX!
  • Earn a competitive compensation package.
  • Collaborate alongside experts in the logistics industry & leaders in Finance.
  • Take advantage of excellent benefits, including health, dental, vision and life coverage.
  • Invest in your future with our matching 401k program.
  • Leave the suit and e at home; our dress code is casual.
  • Eat for free on Fridays…lunch is on Arrive!
  • Sweat it out with our local gym discounts.
  • Recharge your batteries at our fully-stocked caffeine bar.
  • Soothe aches and pains with our monthly in-office massages!

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Technology we use

  • Engineering
    • .NETLanguages
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    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • GraphQLLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases

Location

Our brand new HQ is located at the MetCenter, a business park in Central Austin that is minutes from downtown Austin & the airport.

An Insider's view of Arrive Logistics

What’s the vibe like in the office?

The vibe is a mix of relaxed and high intensity... Relaxed in a sense that its very easy to talk to anyone in the company (including leadership) and everyone is approachable. High intensity in the way that everyone is striving for the same goals and the work is exciting, challenging, and high impact.

Gary

Associate Product Manager

How do you collaborate with other teams in the company?

We take a very hands on approach to collaboration. Arrive is made up of very knowledgeable people that are passionate about the company and what we do. Our best collaboration happens when we all get in a room to brainstorm, share ideas, and challenge each other until we come up with the best solution.

Tyler

Principle Product Manager

What makes someone successful on your team?

The easy answer is to deliver a valuable yet efficient Product to the business and it's stakeholders. However, within our team dynamic, I believe someone's success is seen when they correctly assess the business' problem(s), deliberate on a possible solution(s) to address that problem, and execute the plan to fix it.

Rob

Product Coach

How do you empower your team to be more creative?

Hire talented people and then take a step back and let them do what they do best. I encourage my employees to aim high and embrace the company vision. Failure happens, but I'm there to remind them that falling short is the price of aiming high - This is almost always a price worth paying. My job is to provide mentorship and celebrate innovation!

Marc

VP of Software Engineering

How has your career grown since starting at the company?

Since starting at the company a year and a half ago, I moved from a mid-level role to a managerial role. Arrive recognizes your achievements and also takes into consideration your career aspirations. Managers work with you to help you develop the skill-set needed to take you to the next level in your career and challenge you to reach your goals.

Heather

Product Manager

What are Arrive Logistics Perks + Benefits

Arrive Logistics Benefits Overview

At Arrive, your ambitious goals will be appreciated in an environment that provides the training, mentoring, and tools to succeed. You will be empowered to create your career and experience the success that comes with solving problems, building relationships, and boldly growing business. Oh, and you'll have some fun too.

Culture
Volunteer in local community
Arrive supports community outreach opportunities throughout the year. Most recently, we supported a canned food drive for the Central Texas Food Bank!
Partners with Nonprofits
Arrive supports nonprofit opportunities throughout the year. Most recently, we participated in an Angel Tree to provide holiday cheer children & adults with disabilities through Easterseals.
Friends outside of work
Eat lunch together
Intracompany committees
Arrive currently has a party planning committee that takes ownership of our semi-annual company-wide events. We are always looking for leaders to start committees of their own!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Arrive's leadership is comprised of individuals with diverse backgrounds, experiences, and ideas. Our Chief People Officer is focused on the constant creation and improvement of our D&I initiatives.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy covers up to 90% of out of pocket expenses.
Wellness Programs
Onsite Gym
Team workouts
We are looking forward to Wellness Month in January! Over the course of the month, we will have fitness professionals on-site to educate our employees on how to set themselves up for a healthy 2020!
Retirement & Stock Options Benefits
401(K)
You will be eligible to make 401K contributions the quarter following 60 days of employment with Arrive.
401(K) Matching
Arrive begins matching 50% of your 401K contributions up to $4,000 at the beginning of the quarter following one year of employment.
Performance Bonus
Arrive awards annual performance-based bonuses for certain roles. Additionally, Arrive uses an internal rewards & recognition tool where earned points can be redeemed for gift cards, cash and perks!
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Open House events, Holiday Parties, and other Arrive sponsored events are all family-friendly!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Arrive receive between 7 and 15 days per year of accrued paid time off based on experience and tenure. People Managers and employees with 49+ months of tenure are awarded unlimited PTO.
Paid Holidays
Paid Sick Days
Arrive employees receive 5 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
Departments across Arrive Logistics offer various opportunities for outings throughout the year.
Free Daily Meals
Employees get free lunches every Friday from different vendors around Austin!
Stocked Kitchen
We provide a variety of soft drinks, sports drinks & sparkling water at no cost. If you are looking for a caffeine fix, we have an on-site cafe where you can order specialty espresso & coffee drinks.
Some Meals Provided
Employees get free lunch every Friday!
Happy Hours
Parking
We offer free on-site parking at our Austin Headquarters.
Recreational Clubs
Relocation Assistance
For candidates re-locating from out-of-state, we offer $1,000 relocation reimbursement. For candidates re-locating from in-state, we offer $500 relocation reimbursement.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Arrive Logistics offers a variety of professional development opportunities like online courses, networking events, and conference attendance.
Lunch and learns
Departments at Arrive Logistics hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program.
Time allotted for learning
Customized development tracks
Paid industry certifications
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