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Head of Payments

| Austin


Personify is the leading solution provider that empowers the best constituent-focused organizations to succeed. Through our constituent engagement software and services, we help our clients better interact with their constituents at every touch point. After 20+ years of innovation within the industry and hundreds of successful outcomes, our clients have trusted us to be their primary technology partner.


This position will be responsible for the overall strategy, roadmap, and operations regarding payment processing within Personify. This role will initially be someone who a go-getter and is comfortable rolling up their sleeves willing to do the work themselves; it requires knowledge and experience in the payments and financial services industries, someone who is experienced in payments and understands the product and how they integrate with one another. We are looking for someone who has experience building partnerships with payment companies is product focused and understand the different payment partners models. Daily responsibilities would be the management and interaction with the cross-functional teams and vendors, point of contact regarding escalated payment issues, and ensuring compliance measures are being met and owns the revenue goals for payments.


This individual must demonstrate the ability to ensure timely and professional communication with customers and vendors and identify key business metrics to continually improve and drive business growth. The ideal candidate has strong core skills in project management, financial modeling, communications (both written and verbal), understands how systems integrate with each other (i.e., APIs), key payment processing capabilities and client needs, and can lead executive-level discussions with potential partners. Since this is a newly created role, you’ll be comfortable with ambiguity and be the driving force to help create what Personify needs in order to help fulfill its core purpose.


  • Identify and evaluate potential Personify partnerships that generate new business opportunities or complement existing Personify offerings 
  • Lead the partnership process from partner assessment, executive relationship building, to post-deal program management 
  • Research and maintain business landscape knowledge of key partners and trends in all things (e.g. payment processing, B2B payables, alternative financing, etc.) 
  • Work within your department as well as others to provide quantitative, qualitative, and analytical support by building financial models and developing business cases in support of new opportunities 
  • Develop project plans and schedules from inception to completion. Regularly communicate project updates and status of key milestones to internal stakeholders 
  • Prioritize project activities and coordinate resources cross-functionally to achieve project goals


  • Minimum 4-7 years total work experience (having managed strategic and operational activities related to an ISO, PayFac or similar environment) 
  • Strong understanding of technology and how various solutions interact (e.g. APIs, SDKs) 
  • Strong analytical skills, modeling, and experience with Salesforce preferred 
  • Creativity and ability to run with minimal direction in an ambiguous environment 
  • Demonstrated excellence in cross-functional communication, with ability to simplify and explain complex problems to stakeholders of all levels across multiple functions 
  • Strong communication skills 


  • Unlimited PTO
  • Medical, Dental, Vision, Life Insurance, 401k match
  • Unlimited snacks and beverages
  • Monthly massages
  • Onsite fitness center
  • Monthly events 
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6500 River Place Blvd Bldg, Austin, TX 78703

What are Personify, Inc. Perks + Benefits

Personify, Inc. Benefits Overview

A career at Personify not only allows you to deepen your skill sets, but you’ll be positively impacting our nonprofit clients who work to make the world a better place. When you invest your best in Personify, the best is given back to you. Our corporate benefits and culture is one of the most progressive in the industry and encourages a work/life balance. Each team member is given the opportunity to truly be their best self while also deepening the connections with their team members around them every day.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

The spirit of Personify is driven by people who are excited to help our clients change the world every day. Alone, we can only achieve so much but together we support, challenge and encourage each other to deliver market-leading innovation for some of the most impactful 501(c) nonprofit organizations across the country.

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