The Retail Technical Operations (Retail TechOPS) team at Whole Foods Market is responsible for managing the technical deployment of retail Point of Sale updates, windows updates, infrastructure updates and hardware refreshes in our production stores across the United States, Canada and the UK. These deployments start in our lab environment and get thoroughly tested before rolling into production. Our mission is to discover issues in our lab and negate them as not to jeopardize our production environments. The team is looking for a Fall Intern to help ready our lab environments for updates that will be going into production in Q1 2023. The intern will work directly with the Retail TechOPS team to learn how updates are applied, configuration of new hardware, and will be exposed to many different technologies that are used in Whole Foods Market stores. This is a hands-on internship where the intern will be physically working with devices and getting exposure to troubleshooting, configuration, and upgrade tasks.
The ideal candidate will be able to quickly navigate ambiguity to define problems with data. They will be comfortable with using PowerShell to complete tasks and able to read output logs. They will also demonstrate the ability to document issues as they arise and have open communication to escalate roadblocks.

This internship will be based at our corporate headquarters in Austin, Texas. The selected candidate will need to work at our office location, and the office work schedule will be discussed during the screening process.

Responsibilities:

• Learns to perform duties within one or more Business Operations departments.
• May be assigned to work with a designated mentor or team.
• Invited to attend meetings, presentations, and training to ensure exposure to the full range of Business Operations functions and understanding of their key interdependencies.
• Receives specific and structured assignments, learning to perform entry-level tasks; typical assignments may include:
  • Researching data within assigned and structured datasets,
  • Developing data-driven reports and presentations,
  • Assisting with business process work flow analysis,
  • Assisting with development of documents and presentations based on data and other analyses,
  • Providing logistical and audio/visual support for conferences or events.
  • May rotate between two or more departments to learn broader aspects of the Business Operations function.

Skills:

• Has completed or is scheduled to complete BA/BS degree in the following fields: Information Technology, information Systems, Computer Science
• Familiar with standard office software and applications (Microsoft Word, Excel, and PowerPoint).
• Familiar with basic office equipment.
• Ability to learn departmental policies, processes, systems, and functions.
• Works well with others.
• Listens fully and demonstrates good customer service skills.
• Work priorities are determined by mentor / advisors.
• Collaborates with mentor, advisors, and Team Members to understand requirements and expectations.
• Seeks new assignments and opportunities to learn.
• Works on structured assignments.
• Assignments are designed to expose Intern to basic operational processes, develop experience, and generate understanding of Business Operations’ functions and interdependencies.

Education & Experience:

• High school diploma or equivalent required.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.