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Community Manager

| Austin

Khoros looking for a Community Manager with strong interpersonal skills and experience in bringing digital community experiences to life for both customers and staff.

The Community Manager will be responsible for the day to day operations of the community, and will work with Success, Sales, Marketing and Product teams to drive engagement and best practices. 
Job Duties:

  • Demonstrates and provides training on community features, business challenges and solutions to internal and external stakeholders.
  • Administers the community, including user account management and moderation escalations.
  • Bridges communication between internal and external communities, engaging with Subject Matter Experts where relevant.
  • Monitors community health and produces reports on relevant issues and outcomes.
  • Helps manage programs (contests, webinars, giveaways) to drive adoption and success with our community.
  • Assists with the management, upgrade and improvements, of features and functions, providing technical support to members and staff. 
  • Creates, configures and manages community page layouts designed for different business profiles and audiences.
  • Manage Polls/Surveys to measure community member experience and sentiment.

Minimum Requirements:

  • 2+ years Community Management experience.
  • Experience working in an enterprise environment with remote teams.
  • Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.).
  • Proven ability to execute tasks with high quality and within time constraints.
  • Effective and versatile written and interpersonal communication skills.
  • Comfortable in a fast paced/dynamically changing environment.

Preferred Requirements:

  • Professional online community knowledge management or moderator experience preferred.
  • Experience with Lithium, Salesforce or other community platforms desirable.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • MySQLDatabases

Location

6850 Austin Center Blvd., Ste 180, Austin, TX 78731

What are Khoros Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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