Director of Marketing Operations at Khoros (Austin, TX)

| Austin
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Overview
Khoros is looking for a Director of Marketing Operations to lead the marketing operations team, managing the performance and optimization of the marketing department's effectiveness with a consultative, data-driven approach informed by industry best practices. You will report to the CMO and focus on the strategic development, continuous improvement, and ongoing success of marketing programming and delivery. As the owner of the marketing team's tech stack, keeper of the marketing 'ledger' and truth-teller of the team's performance, you are the marketing team's central nervous system and feel accountable to Khoros' overall GTM success.
Responsibilities
Captain overall data management and insights delivery:
  • Improve a business's marketing team's performance with data-driven insights, proactively working with the demand gen team to understand and solve program and campaign issues.
  • Develop and operate reporting dashboards to provide real-time insights into campaign performance, manage leads, track activity, ensure quality, and measure marketing and sales goals.
  • Manage lead forecasting and partner with sales and marketing leadership to set targets across departments.
  • Oversee, interrogate, and enhance our lead scoring model to route, prioritize and nurture leads
  • Facilitate regular reporting and presentation content preparation.

Oversee the management and ongoing health of the marketing team's tech stack:
  • Ensure the vibrancy and modernity of our web properties and their ability to deliver against pipe generation and awareness goals.
  • Manage the integrations between martech and our CRM to build strategic marketing and sales programs and provide transparency into performance
  • Identify, select, engage, and manage vendor relationships to improve our investment and team productivity.
  • Manage technical aspects and optimization of the marketing tech stack, ensuring seamless data flow among our systems and platforms.

Championing and coaching to operational excellence:
  • Shepherd the adoption, management, and ongoing review of operational processes in pursuit of efficiency
  • Support the marketing team's planning, budget management, project management, platform/tools management, and interdepartmental communications processes.
  • Scale a central resource solution for marketing staff (templates, tools, data, guides, et al.) and communicate updates.

Qualifications
  • Experience: You must have had at least 8 years of working experience working in a managerial marketing position within a complex, fast-paced company, preferably working as a Senior Marketing Operations Manager.
  • You will also have proven experience in project management and program improvement, having constructed plans that demonstrate critical marketing paths and task dependencies.
  • Communication Skills: Excellent verbal and written communications skills are required, delivering complex messages and concepts to the audience in a simple manner.
  • You must also be: decisive and diplomatic; capable of managing multiple tasks and deadlines while keeping strategic goals top of mind; a balanced combination of humility, confidence, and composure that, when displayed under stress or uncertainty, will inspire the same in the rest of the team.

This role is budgeted in the $156 - $187K range for base salary. Salary will ultimately be based on a candidate's experience and external market factors.
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen

Location

Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

An Insider's view of Khoros

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. We live better thanks to our competitive benefits package and employee-first culture. Employees can take care of themselves, their families, and also lead a healthy work-life balance. This includes working-from-home, office, or hybrid, volunteering for their communities, and competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs. We recently earned a TrustRadius Tech Cares Award, highlighting our strong corporate social responsibility (CSR) efforts.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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