Online Community Manager

| Austin

About Blackbaud:

 

Leading uniquely at the intersection point of technology and social good, Blackbaud provides software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundation, corporations, education institutions, and the individual change agents who support them. We work with over 40,000 organizations, helping them realize their goals, fund their missions, manage their operations, and develop long-lasting supporter relationships.  Our customers are passionate about making the world a better place, and we’re inspired by the opportunity to help them.

 

 

The Blackbaud team is recruiting for a passionate and driven individual to lead the development, growth, and evolution of the Blackbaud community. We are seeking someone who can be the ultimate advocate for creating an environment where Blackbaud users are working together to use our solutions to forward their mission more effectively. 

Through community advocacy, demand generation, brand evangelism, and savvy communication skills, you will redefine the customer experience and drive rapid growth in net promoter scores. You must be familiar with the power of social engagement and its vast applications and adeptly apply it to Blackbaud and our evolving business model. You will work extensively with internal and external teams to create viral growth and interest in the Blackbaud community.

 

Community Engagement

  • Create online/live demand generation programs and strategies for Blackbaud customers to use Blackbaud Communities as the first and best place to go for information, knowledge and discussion
  • Grow participation to a large % of the overall user base
  • Be a daily, active presence in our online community, acting as a guiding force for discussions
  • Leverage marketing programs to maximize reach and exposure of our community channels and content
  • Create “delightful experiences” for key contributors that help the community provide value for other organizations and users
  • Create reward systems for users
  • Create contests and games with value and fun based reward systems
  • Evangelize the customer’s perspective, always thinking about how to improve their experience
  • Translate business plans and goals into community activities/engagement
  • Earn and maintain a “trusted advisor” status both within our Community and within our internal business partners
  • Utilize metrics and analytics to validate everyday community direction and decisions

 

Community Brand

  • Create an internal and external brand for Communities
  • Grow brand champions that are advocates for Blackbaud and the community that become promoters 
  • Internal Engagement
  • Build relationships with key stakeholders internally (Product Management, Services, Education, Customer Support, Customer Success, etc) to support the community via Q/A, Blogs, Thought Leadership, etc.
  • Represent the Community teams at key stakeholder meeting and provide updates to senior leadership (EC, ELT, etc)
  • Partner with internal business leaders to ensure Community priorities are relevant, impactful, and collectively understood

 

Community Team Engagement

  • Actively engage with other community managers within the Blackbaud team
  • Collaborate and standardize community practices

 

Experience

  • 2+ years of experience managing online communities and user groups in software or technology
  • A passion for (and track record of) understanding, advocating for and improving the customer experience within a Community context
  • Experience gathering customer insights and making strategic decisions based on those insights
  • Success leading integrated marketing campaigns to drive Community growth
  • An understanding of the global nature of your work and the ability to work closely with global colleagues to adapt our programs to meet their needs
  • World-class verbal & written communicator

 

Why you’ll want to come work here: 

  • Competitive salary (commission/bonus based on type of role), 4 weeks paid time off, great benefits (medical, dental, vision, FSA), 401K match
  • Gift matching, volunteer for vacation program, and endless community involvement opportunities
  • Named to Forbes’ Fast Tech 25 and Fortune’s Change the World List; we are growing and offer incredible opportunity for advancement
  • Tremendous company culture and office perks as well as a new cutting-edge new headquarters completed in 2018

 

 

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter and Facebook.  

 

 

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • Aha!Management
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Location

Located in the Domain area, just steps from the Metro station and access to all that Austin has to offer!

An Insider's view of Blackbaud

What are some social events your company does?

We try to do at least one event per month that caters to all interest areas, whether that’s our Pinewood Derby, our May the 4th Be With You Movie Marathon or Progressive Potlucks, where employees tour the office to pick up different parts of the meal. We also championed having a float in the Austin Pride Parade this year for the first time ever.

Stefanie Greene

HR Manager

How does the company support your career growth?

We have a very employee-focused environment. Our managers and team leads will often discuss career development strategies with us and offer opportunities to connect with people who can give us firsthand information about a role or experience. To help us be as successful as possible, they suit our strengths and the company's needs.

Kristin Nelson

Associate Account Executive

How do your team's ideas influence the company's direction?

We have changed our fundamental offering from a software solution to a series of capabilities and analytics that have an immediate and measurable impact on customer outcomes. This allows our sales team to be highly consultative with clients, introduce them to a broader community and have confidence that the outcomes we promise will be delivered.

Brandon Phipps

VP of Sales and Market Development

How has your career grown since starting at the company?

In just over 3 years, I went from an associate account executive to a sales team lead and was then given the opportunity to completely re-imagine the inside sales team here in Austin. We are growing very fast, and one of our team’s fundamental purposes is to support this growth by generating top-notch sales talent that can be promoted.

Stephen Bach

Inside Sales Manager

What are Blackbaud Perks + Benefits

Blackbaud Benefits Overview

At Blackbaud, we know how important it is to have good, affordable health and group benefits
and a retirement program that helps you save for your future. That’s why we offer competitive benefits that
can provide protection, peace of mind, and savings. Whether it’s health care, income protection, retirement savings, or other benefits, we’ve got you covered!

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
The B-Healthy Incentive rewards our employees for participating in important wellness activities.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
We recognize the need to balance work and life priorities. Starting off, we offer 4 weeks of paid time off, with up to 6 weeks for tenured employees.
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Blackbaud recognizes that an educated workforce is a strong workforce. We offer ​a $3000 per year tuition reimbursement to assist with the costs incurred from continuing education.
Diversity Program
We are committed to creating a diverse and inclusive workplace through cultural awareness and competency training programs, as well as Affinity group representation.

Additional Perks + Benefits

Volunteer for vacation time earning an additional 3 days per year PTO.
Endless volunteer & community involvement opportunities.
Matching gifts for donations.
9 paid holidays

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