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Part-Time Social Media Coordinator

| Austin

Khoros is seeking a Part-Time Social Media Coordinator to add to our growing professional services team. From community moderation and content development to social data analysis, the Part-Time Social Media Coordinator will play a pivotal role on project teams at Khoros.

The ideal candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A working understanding of social media and major networks is preferred, as is a sense of curiosity and a "can-do" attitude. The successful candidate will be an organized, thoughtful communicator, with an interest in learning more about social media. He or she will be eager for feedback, identifying ways to improve themselves and the team around them. The social media coordinator will work collaboratively with our Strategists and Analysts to support social programs that meet and exceed our customers' business objectives. This Social Media Coordinator will report to a Strategist and work closely with sales, professional services, and creative teams.

Job Duties:

  • Monitor and manage customers' brands across major social networks and actively mine social conversations for relevant information and opportunities to engage.
  • Manage high levels of inbound conversations, proactively identifying efficiencies.
  • Manage paid and organic content publishing across major social networks via the Khoros platform.
  • Work with strategists, analysts and customer teams to plan, forecast, and report for social media marketing and care programs.
  • Collect and analyze information from multiple data sources, ensuring data is reliable, using technical expertise and tools to uncover insights, statistics and trends.
  • Responsible for downloading raw data reports that chart customer KPIs and provide insight and analysis as to what the numbers mean for the customer's daily operations as well as long-term strategy.

Minimum Requirements:

  • Bachelor's degree and 1-3 years in the social media space or equivalent combination of experience, education, and training.
  • Strong familiarity with major social platforms including Facebook, Twitter, Instagram, Pinterest YouTube, LinkedIn, and Snapchat.
  • Demonstrate passion for social and an eagerness to learn and share new trends in the social and digital marketing space.
  • Enthusiasm for and willingness to grow in all facets of social media management, including marketing, social care, content creation, and measurement.
  • Ability to rapidly assess, analyze, and resolve complicated issues independently, even with little initial information.
  • Demonstrate initiative and independence, is consistent and dependable.
  • Works well within highly collaborative teams in a fast-paced working environment.
  • Excellent organization skills; ability to manage multiple deliverables and prioritize based on customer needs.
  • Ability to work with varying communication styles, empathize with team members, and successfully navigate interpersonal communication to maintain a positive team environment.
  • Ability to adapt quickly to new environments, new teams, and new customer communities.
  • Outstanding oral, written, and presentation skills required.
  • Minimal travel may be required.
  • Evening, weekend and/or holiday coverage will be required. 

Preferred Requirements:

  • Agency or brand experience preferred.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

6850 Austin Center Blvd., Ste 180, Austin, TX 78731

What are Khoros Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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