IT Specialist at RapidDeploy

| Austin
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Join a purpose-driven, fast-growing enterprise software company that is working to transform 9-1-1.
 
The power to do remarkable things when it matters most is the heart of 9-1-1 and public safety. At RapidDeploy, we believe that regardless of size, geography or budget, everyone in public safety should have access to the data they need when it matters most to save more lives. That’s why, since 2016, our mission has been to reduce emergency response times and improve public safety. We are the industry’s only truly open and integrated emergency response platform with a portfolio of web-based cloud solutions that includes analytics, mapping, dispatch and first responder applications.
 
Over the past year, we have signed four state contracts and our software has been deployed in more than 350 9-1-1 centers across the U.S. We have increased our annual recurring revenue by more than 20X. We’re hiring passionate team members to help propel us into the next stage of growth.
 
 
RapidDeploy is seeking at IT Specialist, who will serve as frontline technical support staff for local and remote personnel to obtain technical support for PC workstation hardware, software and connectivity to network systems. This position will be responsible for implementing and tracking service requests from RapidDeploy employees, and providing support to RapidDeploy team to ensure effective and efficient operations of our technology.

What You’ll Be Doing at RapidDeploy

  • Provide onsite and remote support for RapidDeploy US team, including troubleshooting and resolution of computer and mobile device hardware and software issues 
  • Handle escalated issues and follow-up on outstanding issues promptly 
  • Develop, document, and implement standard operating procedures for US Technology 
  • Administer software licenses to RapidDeploy employees, and provide updates to RapidDeploy management quarterly on usage and performance of the software. 
  • Conduct minor repairs to laptops, monitors and similar devices 
  • Oversee physical equipment configuration and installation, including for new hires. 
  • Consult with RapidDeploy management on the adoption and application of new technologies 
  • Manage hardware procurement and oversee hardware asset inventory 
  • Manage office hardware systems (Wi-Fi, Printers, TV’s, VC Solutions), and
  • Provide technical support for events and tradeshows as needed 

What You'll Need to be Successful

  •  2+ years experience in computer networks and systems maintenance. 
  • Excellent “translation” communication skills – able to explain technical concepts to non-technical persons & help educate staff to prevent future breakages 
  • Excellent written and verbal communication skills. 
  • Good interpersonal skills. 
  • Attention to detail. 
  • Proficient with Windows 10 and MacOS. 
  • Critical thinker and problem-solving skills. 
  • Team player. 
  • Good time-management skills.
  • A+, Linux+ or Cisco Certified Network Associate accreditation preferred 

About RapidDeploy Inc.
- Raised Series A financing from GreatPoint Ventures, Samsung NEXT & Tao Capital 
- Strong revenue growth (20x+ in last 12 months) & huge recent customer wins (e.g., State of California)
- Fast-growing, passionate, mission-driven team – we care about saving lives through technology!
- Offices in Austin, TX and Cape Town, South Africa 
- Medical, dental, and vision insurance options, with benefits that kick in on your first day! Benefits are highly subsidized by RapidDeploy Inc. 
- In addition to 8 observed holidays, RapidDeploy employees receive 20 days of PTO and unlimited sick leave. 
 
RapidDeploy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
 
Notice: RapidDeploy’s hiring policy prohibits hiring from existing or prospective customers.
 

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Microsoft SQL ServerDatabases

Location

RapidDeploy has a new HQ! Located downtown on 7th and Brazos, we are neighbors with Austin's most infamous attractions.

An Insider's view of RapidDeploy

What’s the vibe like in the office?

The vibe in the office is very easy-going. We have snacks, a ping-pong and pool table, and an open-door policy for collaboration.

Lacey

Marketing Manager

What makes someone successful on your team?

Success on our team is all about how well you collaborate to solve problems. Although each team member has individual responsibilities, architecture, design, code reviews, and troubleshooting tasks are shared among the team. This takes concise, effective communication delivered in a manner that makes everyone feel like a valued contributor.

Chad

Engineering Manager

What is your vision for the company?

We are building an ecosystem to enable every part of the public safety workflow, from 9-1-1 to disaster response, to improve situational awareness of first responders and reduce response time. We believe that every public safety agency, regardless of size, geography or budget, should have access to cutting edge, life-saving technology.

Steve

Co-Founder & CEO

What are RapidDeploy Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Acme's health insurance policy covers up to 75% of out of pocket expenses.
Life Insurance
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
RapidDeploy covers the cost of parking for all employees, as well as offers Transportation Spending Accounts.
Company Outings
Acme Co. hosts company outings Monthly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per month.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within
Online course subscriptions available
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