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IT Support Specialist

| Austin
Email resume to Megan Bays - [email protected] w/ "Built In" in the subject line.
Apply now

Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants. WE HELP RESTAURANTS GROW!

R365 is built upon family, innovation, and accountability with offices in Irvine, CA and Austin, TX. We recently secured a second round of funding from Bessemer Venture Partners and our expanding client list includes well-known franchises to your favorite local spot, fine dining to fast casual... Restaurant365 does it all!

We are excited to welcome an experienced IT Support Specialist to our team in Austin, TX! In this role you will be responsible for assisting the Sr. IT Manager and System Administrators in the day-to-day IT operations of Restaurant365. Using their strong problem-solving and customer service skills, the ITSS will provide technical support and assistance to Restaurant365’s employees and be the first point of contact for technical issues. The ITSS will also perform setup of company-issued equipment for employees, maintenance and software updates to end-user devices, and provide A/V support for audio and video conference equipment.

 

What you'll be doing:

  • Provide deskside and remote support to company employees, assisting with hardware and software usage, network and device connectivity, etc.
  • Respond to tickets, resolve underlying issues and document occurrences and solutions
  • Contribute to internal knowledge base
  • Maintain user workstations with the latest software patches and anti-virus and anti-malware definitions
  • Serve as IT point of contact for employee onboarding and offboarding (create and remove accounts, provision equipment for new employees and recover equipment for exiting employees, provide awesome first-day experience, etc.)
  • Monitor network usage (access point utilization, devices on proper networks, etc.)
  • Maintain building access controls and monitor uptime of the CCTV system
  • Assist end users with VoIP phone systems, including deploying and supporting phones and extensions
  • Support A/V equipment (displays, cameras, microphones, speakers) in conference rooms, shared-space TVs, etc.
  • Provide usage guidance of Zoom video conferencing software, meeting settings, Zoom Room equipment, etc.
  • Hands-on duties such as cable runs, un-boxing and lifting equipment, setting up computers and devices, etc.
  • Participate in testing, implementation, and support of new hardware, software, and services
  • Innovation, Quality, and Family in all you do!!

What you need for this position:

  • Previous experience in an end-user-facing technical support role
  • Proficiency with operation and troubleshooting of Windows and macOS devices, iPads, and A/V equipment
  • Proficiency with wireless, wired, and VPN network connectivity
  • Proficiency with enterprise security policies, access controls, and employee onboarding/offboarding
  • Proficiency with Microsoft Office 365 (including Word, Excel, PowerPoint, Outlook, OneDrive, Teams, etc.)
  • Familiarity with internal helpdesk functionality
  • Strong sense of discretion related to data and user privacy and security
  • Experience with enrolling devices into Azure Active Directory
  • Familiarity with MDM technologies such as Microsoft Intune, JAMF, Addigy, etc.

What's in it for you:

  • Competitive compensation package
  • Comprehensive health benefits
  • 401k + matching
  • Employee stock options
  • Phone & internet reimbursement
  • Flexible time off + company holidays
  • Weekly catered lunches + snacks
  • Wellness initiatives
  • Company sponsored events

Why work with us?

  • Passionate, fun, supportive team
  • Thriving company with an impressive growth trajectory
  • A Product that makes a real difference
  • Cutting-edge, industry-disrupting technology

 

Restaurant365 is a cloud-based, all-inclusive back office solution that combines key restaurant modules with an integrated accounting backbone. R365 was founded by an experienced team of software veterans committed to developing an accounting, back office, and reporting tool – specifically for restaurants – that scales and positions restaurant concepts for growth.

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Email resume to Megan Bays - [email protected] w/ "Built In" in the subject line.
Apply now
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Technology we use

  • Engineering
  • Sales & Marketing
    • C++Languages
    • SalesforceCRM

Location

The Arboretum is a great hub for shopping, restaurants, and businesses.

An Insider's view of Restaurant365

What’s the vibe like in the office?

You can truly tell that R365 is where we want to be. We have many people from the restaurant industry. Being no strangers to long hours, hard work, and good times, a solid work/life balance now on the technology side makes a very willing and productive team. We all help each other, welcome new faces, and not afraid to make a scene for a good laugh.

Ben

Senior Sales Engineer

What's the biggest problem your team is solving?

As an SDR Manager, the biggest problem we're solving is lack of awareness. Lots of restaurants don't realize that we exist and are able to truly make their lives so much easier. As the ex-operator of a 9 unit restaurant group, I wish someone had called me and showed me the way.

Matt

Senior Sales Development Manager

How has your career grown since starting at the company?

I was one of the first SDRs brought on. In the 9 months I've been here, I've been promoted 2 times and found my way into my dream role. It's been exciting working for a dynamic company that is growing. I love that I get to challenge myself and help grow the company and my team. I love my job and can't wait to see what's next for Restaurant365!

Brittney

Regional Sales Manager

How do you make yourself accessible to the rest of the team?

Private offices have a purpose but they can isolate people. I spend at least half the day sitting with the sales team – questions and support often require a physical presence and I believe this keeps us all really well connected.

Jimmy

VP of Sales

How do you collaborate with other teams in the company?

As a Talent Acquisition Specialist, it's my job to support every team in the company with their hiring needs. Whether its intake meetings to understand exactly the role a manager is hiring for, coordinating interviews and discussing feedback, I'm constantly partnering with multiple departments at any given time. It's always exciting around here!

Megan

Lead Recruiter

What are Restaurant365 Perks + Benefits

Restaurant365 Benefits Overview

- Competitive base salary
- Comprehensive benefits
- 401k + match
- Flexible time off + company holidays
- Weekly catered lunches + snacks
- New office space in Austin
- Wellness program
- Company-sponsored events

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
80% out-of-pocket dental costs up to $1,000/year which is then reimbursed through a Direct Reimbursement Plan
Health Insurance Benefits
Restaurant365 pays 100% of the employee’s premium or the employee may elect a personal plan and the company will reimburse them up to $335/month.
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Stocked Kitchen
Weekly catered lunches
Some Meals Provided
Parking
Professional Development Benefits
Promote from within
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Email resume to Megan Bays - [email protected] w/ "Built In" in the subject line.
Apply now
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