Who We Are

Arrive Logistics is one of the fastest-growing freight brokerage firms in the US, with over $2 billion in annual revenue and plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board, so read on to learn more and apply today!

Who We Want

The Systems Administrator will be responsible for the installation, configuration, support and upkeep of servers and other computer systems, and planning for and responding to service outages and other urgent issues. Other duties will include project management, software implementation, planning for future hardware/software upgrades, and maintaining a tight change control process. The System Administrator will also have a hand in assisting the engineering and security teams with server administration needs they have.

What You’ll Do

• Build integrations between systems and platforms to streamline ease of use for employees
• Provides Tier 2 escalation support for Service Delivery Technicians and Senior Service Delivery Technicians
• Serve as an integral part of the execution of Arrive’s Infrastructure Road Map
• Be responsible for resolving alerts from monitoring, backup, and security tools
• Install, configure, maintain and support firewalls, switches, servers, desktops, laptops, and any other relevant Arrive technology with a focus on security
• Monitor and troubleshoot support solutions such as anti-virus, backup, disaster recovery, email security, and other solutions as necessary
• Manage elements of the transition from on-prem server-based to cloud-based technology solutions.
• Engineer tools and scripts that help automate account creations, monitoring, quick resolutions and prevention for software issues
• Develop, implement, promote and documents standard operating procedures
• Investigate security alerts and remediate when necessary 
• Standing up new systems and network configurations as necessary
• Deploy and configure automation applications and processes
• Continually monitor and tune multiple systems to achieve optimum performance levels
• Provide Security patching for servers and workstations
• Be available for after-hours on-call as necessary
• Maintain or improve technical proficiency via courses, exams, certifications, etc.
• Collaboration with other departments to deliver on strategic business objectives as needed
• Occasional travel to remote/satellite sites.

Qualifications

• 5+ years Customer Service experience..
• 3+ years Networking and Server administration experience
• A high school diploma/GED equivalent 
• Associates or Bachelors Degree/ IT/Computer Science certifications are a bonus
• Has a deep understand of network components, architecture and management of operating systems and servers
• Experience with firewalls, network switches and routers, and identity management tools
• Experience with cloud-based solutions.
• Ideally Cloud infrastructure experience in Azure
• Ability to stay organized and prioritize among multiple deliverables and initiatives
• Thrive in both a team environment and working autonomously
• Self motivated and goal-oriented
• Exceptional problem-solving skills
• Excellent verbal and written communication skills
• Eager to learn and to be challenged in a fast-paced environment
• Experience with Okta Single Sign-On
• Experience with Jamf deployment and management

The Perks of Working With Us

• Take advantage of excellent benefits, including health, dental, vision, and life coverage.
• Invest in your future with our matching 401K program.
• Enjoy the flexibility of a hybrid work-from-home schedule based on position and tenure. 
• Build relationships and find your home at Arrive through our Employee Resource Groups.
• Get recognized through our employee rewards program.
• Leave the suit and tie at home; our dress code is casual.
• Eat for free on Mondays and Fridays! Breakfast is provided on Mondays and lunch on Fridays. Snack and lunch options are also available daily.
• Work in the booming city of Austin, TX - we are in a convenient location close to the airport and downtown.
• Park your car for free on site!
• Sweat it out using local gym discounts or with the team at our onsite gym.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Relocation Specialist who can help you along the way.

Your Arrive Experience

When we say “award-winning culture,” we mean it. We’ve already earned “Best Place to Work” honors from Inc. Magazine (three years in a row!), Austin Business Journal and the Chicago Tribune. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, PRISMS, Black Logistics Group, and Salute.