Director of Partner Success

| Austin
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SpyCloud is seeking a passionate and visionary Head of Partner Success who has hands-on experience making technology partners successful in a rapidly growing SaaS-based organization.  We are looking for an experienced key key contributor to add to our Strategy team who will be responsible for  our global partnership success.  You will focus on delivering growth by assuring renewals, post-sales success, loyalty, expansion and new product adoption, while building infrastructure for growth.

As Head of Partner Success you will own, drive and implement successful outcomes for all of our partners globally. You are equally comfortable being hands on and strategic.  You are a leader who revels in building and implementing infrastructure to provide world-class partner retention, support, and advocacy. Your experience in product management makes you simpatico with our key partner contacts (often product managers themselves) so you can help them make the most of SpyCloud’s solutions in their own environment. You do all the above while keeping an eye on the right KPIs and outcomes. 

Responsibilities

  • Nurture and drive repeat renewals through long-term partner relationships

  • Expand adoption of, and recognition of the value of, SpyCloud data and solutions within existing customers.

  • Build, implement and deliver consultative support processes which enable us to understand and anticipate partner needs, identifies root causes and drives solutions to increase partner satisfaction.

  • Develop and measure meaningful KPIs, to enable the team and company to prioritize customer needs and to ensure performance of the team. 

  • Build processes to gather and address customer feedback, business improvement initiatives and automation. 

  • Build strong internal partnerships with cross functional groups to drive partner success goals: sales, pre-sales, business development, channels, product management, engineering, finance, legal, IT, HR, marketing, and senior management 

What You Bring

  • At least 7+ years of combined Product Management  and Partner or Customer Success experience.

  • Startup experience. You know what it’s like to work at a fast moving organization where you blaze your own path while staying in sync with the broader team.

  • Proven track record of developing, leading, and scaling a Partner Success discipline in a startup SaaS environment.

  • Strong technical skills which allow you to engage credibly with technical teams on implementation and support issues.

  • Passion for using operational metrics and process improvement to support key decisions and drive organizational transformation.

  • Knowledge of the right way to prioritize and inform the executive team of customer expectations and key service issues.

  • High integrity leadership, ability to set a clear vision for the group, plan, hire, manage, and inspire  teams to achieve extraordinary results.

  • Demonstrated ability to collaborate with sales and other cross-functional teams to achieve on aligned business goals

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • PythonLanguages
    • RustLanguages
    • jQueryLibraries
    • ReactLibraries
    • Pyramid Web FrameworkFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • ElasticsearchDatabases
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM

Location

There are few places more Austin than South Congress Avenue. Our HQ is walking distance from local restaurants, shopping & close to downtown.

An Insider's view of SpyCloud

What’s the vibe like in the office?

It's been a joy getting to work with passionate, intelligent and creative coworkers, who also value a great sense of humor. The convenient location on S 1st, free lunches and unlimited supply of La Croix definitely adds to the awesomeness!

Melanie

Executive Assistant

How do you collaborate with other teams in the company?

There are no silos at SpyCloud. Everyone is aligned, focused on: build a great company; deliver value to customers. It emanates from shared cultural values among everyone. That makes collaboration among teams easy. Everyone rolls up their sleeves, works together regardless of team, and gets things done. We deliver results, as a team.

Ted N.

Business Development Manager

What makes someone successful on your team?

Technical challenges are plenty at SpyCloud but the key to success is working as a high functioning and cohesive team. We strive to improve together and this starts with each of us. Being driven, curious, flexible, and humble are all qualities for success at SpyCloud. Any challenge can be tackled with the right team supporting you!

Ronak

Vice President of Engineering

How would you describe the company’s work-life balance?

Our teams are highly collaborative, while respecting individuals’ personal space and the need to hunker down to get stuff done. We enjoy working in our open space, coming and going as we need to get work done when we're most productive. That flexibility gives us ample time to collaborate with coworkers while still allowing quality time with family.

Chris

Chief Strategy Officer

What are SpyCloud Perks + Benefits

SpyCloud Benefits Overview

We believe that healthy, happy employees are the most creative and productive, so if you come to work with us, expect some great perks!

Culture
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
SpyCloud is proud to offer a 401(k) with choices including managed portfolios or index funds.
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Your best inspiration may not come between 8am & 5pm (our core hours)! SpyCloud believes in allowing you to have a flexible work schedule that includes varied start times, times of day or locations!
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Free Daily Meals
Daily lunches mean we get to enjoy each other company and food from many of Austin's great eateries. Friday breakfasts add an extra burst of energy to finish work before we go into the weekend.
Stocked Kitchen
We keep our kitchen stocked with coffee and tea, delicious snacks, and an impressive array of beverages!
Some Meals Provided
Happy Hours
Parking
Our prime location offers ample onsite and nearby onstreet parking.
Pet Friendly
We love the soulful eyes and exuberant personalities of our SpyCloud canines. 3 Corgis are just the beginning of the awesomeness of SpyCloud Pets.
Relocation Assistance
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within

Additional Perks + Benefits

We are passionate about solving hard problems, building a company culture that promotes the best in our employees, and creating products that delight our customers.

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