About Us:

Cart.com is an ecommerce software, services, and brand holding company on a mission to democratize ecommerce and give digital merchants the freedom to grow. We are integrating all the pieces of the ecommerce value chain brands need to thrive, creating a truly end-to-end Ecommerce-as-a-Service platform that helps third party brands (and a few of our own) move faster, grow more quickly, and deliver on their promises more completely.

Job Summary:

Cart.com is looking for a dynamic individual to join the organization as a Director of Product, eCommerce. The Director of Product , eCommerce will lead the vision and execution of the product road map for the tech stack that powers Cart.com’s eCommerce platform business, including an online storefront and website theming system, sales channel management solutions, merchant payment processing and lending tools, and our api, apps and integrations engine.

This is a highly cross-functional position, requiring the management of a diverse set of stakeholders throughout the company. We see this role growing as we introduce new products and functionality to the market over time. In this position, you will prioritize and develop a coherent, well-integrated product suite that serves customers’ needs and drives business growth. This position requires a disciplined approach and focus on execution while remaining solution-centered on design strategy and problem solving with continued product feature enhancements over time.

Responsibilities:

• Lead a Team - Define, lead, and nurture the product organization. Promote the team culture and team dynamics all while representing the team to the company.
• Deliver, iterate and perfect a human centered design thinking, customer led, product development program that produces exceptional user experiences and customer journeys
• Craft a transformational and inspiring product vision and customer journeys that help Cart.com change industry norms while managing a broad product roadmap and prioritizing initiatives to achieve business and customer objectives
• Teach a team of product managers how to deliver great experiences using high velocity human centered design thinking concepts and frameworks, taking pride in helping associates reach the next levels in their product building journey
• Perform ongoing market and competitive research in our industry, keeping a structured and up to date view of our competition and industry forces at play along with the risks associated
• Gather and use data to drive key business decisions and develop high-quality insights into our customers’ user experience and pain points
• Utilize and optimize feedback loops from customers’ to improve voice of customer in the product development lifecycle
• Work closely with the product and engineering leaders to continuously optimize our product delivery process
• Groom and prioritize product backlog effectively by leading negotiation and trade-off discussions with key team leads across the organization with a data-driven mindset and ranked risk analysis of the decisions
• Define and track product success metrics and measure outcomes to improve and iterate
• Hold cross-functional teams accountable to delivering outcomes that will drive business results
• Set clear expectations on projects, product launches, and coordinated release plans and work closely with the Technology, Data and Marketing teams to design, schedule and deliver in an agile environment
• Build solutions which reduce workload for our Customer Success organization while enabling customers with valuable self-service capabilities
• Partner with Sales and Marketing teams to develop campaigns to drive product adoption, go-to-market releases and utilization of new and existing features
• Work with Operations leadership team and personnel to identify software improvements to increase operational efficiencies

Qualifications:

• Bachelor’s degree in a field with a strong emphasis on technology (Computer Science, Engineering, Information Technology, Analytics, Mathematics and/or Business). MBA or advanced degree in Engineering/Computer Science is preferred, but not required
• 6-10 of years of Product Management experience, at least 3 of which include experience with cloud and / or SaaS solutions
• Have been primarily responsible for standing up or running an entire customer driven program that delivered a well-known product (or large portion of one) with an exceptional experience from a well known brand/source
• Focused on delivering business outcomes and moving metrics—not just shipping features
• Extensive experience in user interface and/or user experience design (UI/UX)
• Extensive experience with APIs and third-party integrations
• Experience with building/designing/launching e-commerce functionality preferred
• Track record of successfully launching products and managing the product life cycle
• Ability to define a long-term product or business strategy, while executing on short-term product development goals and maintaining an understanding business impact and trade-offs
• Strong understanding of technical constraints while effectively balancing quality and speed
• Ability to lead teams through ideation, research, and the natural ambiguity that occurs when defining new features
• Strong skills around cross-functional collaboration, influence, and communication; a proven ability to achieve clarity and drive focus in a complex and dynamic environment, including creating alignment with senior leaders
• A deep understanding and empathy for end-users
• Proven track record of listening deeply to customers, understanding their problems, and applying logical and elegant solutions to those problems

Bonus Points:

• Experience in eCommerce products, shopping cart systems, selling online, channel management software, running an online store, Amazon fulfillment, headless commerce apis
• Experience in merchant payment solutions, merchant lending and receivables financing products, advanced taxation scenarios

OUR CORE VALUES:

These aren’t just buried somewhere in an employee manual. We live and breathe them. They are on the walls and live in our hearts. They come up constantly in conversations and actions. They govern the decisions of the newest hire all the way up to our CEO:

WE ARE OBSESSED WITH BRANDS

We live for brands and are fanatical about their success.

WE THINK BEYOND THE BOX

We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.

WE DON'T GIVE UP

No one expected this to be easy. We are resilient— we dig in and keep going.

WE SPEAK UP

Every person here has an obligation to question norms, voice concerns, and offer their perspective.

WE WORK TOGETHER

We work with integrity and respect, ask for help, and extend the same help to others.

WE ARE HUMAN

Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.

Cart.com is deeply committed to building a diverse and inclusive workplace. We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

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