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Director, Product Management - Enterprise

| Austin

About Blackbaud:

 

Leading uniquely at the intersection point of technology and social good, Blackbaud provides software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundation, corporations, education institutions, and the individual change agents who support them. We work with over 40,000 organizations, helping them realize their goals, fund their missions, manage their operations, and develop long-lasting supporter relationships.  Our customers are passionate about making the world a better place, and we’re inspired by the opportunity to help them.

 

 

We are currently hiring a director within product management. This position is part of a key product strategy and portfolio planning function at Blackbaud and focuses on providing oversight to our Enterprise market, Blackbaud’s largest and most complex prospects and customers. This role is accountable for setting the vision for how Blackbaud will continue to serve the Enterprise market, including current and future intents and investments. This director is accountable for managing all the strategic and operational efforts required to define and maintain a high-value, sustainable technology and solution strategy that serves organizations of scale, including but not limited to large nonprofits, higher education institutions, and healthcare organizations.

 

A key objective is amplifying Blackbaud’s core competencies, like CRM and digital engagement solutions, with a highly-connected partner strategy. This role is measured by successfully driving a portfolio strategy that supports Blackbaud’s multilevel renewal strategy for our Enterprise customers as well as ensuring a healthy solution portfolio for successful acquisition of new customers. This role is a people management role which will require product management experience and proven leadership and coaching skills. The director leads a team of product managers who are the owners for specific products and/or specific vertical cloud solutions and is accountable for product revenue models, leading cross-functional leadership teams, and managing all portfolio budgets and goals. As a primary objective, this role ensures that all users in the Enterprise market segment have a delightful customer experience as they increase the use of their existing Blackbaud solutions and/or deepen their use of other Blackbaud solutions. Taking care to ensure our customers can achieve success is the foundational goal of this team.

 

The position of director is a great opportunity for someone skilled in collaborating in a highly-matrixed environment to achieve results. Ideal candidates are individuals who can maintain a high degree of professionalism with proven success in execution to achieve desired results. This person must have a passion for leadership while also being able to build strategy and address tactical challenges.

 

Responsibilities:

  • Manage a team of product managers on the Enterprise Portfolio team, with extreme focus being given to cultivating a diverse, high-performing team that attracts, develops, recognizes, and retains our best people
  • Drive accountability for all aspects of the Enterprise portfolio (vertical cloud solutions and point solutions)
  • Drive accountability for roadmap strategy and execution of key solutions in the Enterprise portfolio – chiefly Blackbaud CRM and Luminate Online/TeamRaiser – and any underpinning services and partner applications that allow for extensibility of our total enterprise solution
  • Achieve product-specific revenue forecasts and customer retention targets, including managing risks and dependencies within the portfolio
  • Direct the activities of a highly-matrixed team of cross-functional and cross-business unit stakeholders and leaders
  • Leadership within Luminate Online Retention Initiative Steering Committee and related workstreams that drive the company to achieve its annual renewal rate targets
  • Help determine best key metrics to track leading indicators of Luminate Online satisfaction and renewal rates (aka OKR, RDO-level goal)
  • Partner with other portfolio teams and product managers to ensure continuity of long-range plans across the portfolio, giving the utmost care that we have unmatched solutions for the Enterprise market today and in the future (includes customer and P&L assessments, initial go-to-market migration strategies, and RDO planning)
  • Support Enterprise market groups and key COEs as lead contact from product management in planning and executing the cross-functional activities necessary to successfully retain and acquire enterprise customers, such as long-term enterprise portfolio strategy alignment, product readiness, retention/migration offers, and channel enablement
  • Lead regular presentations and reporting to provide visibility to key stakeholders and executive leadership on the status and success of all Enterprise portfolio strategies, objectives, milestones, and roadmaps

Minimum qualifications:

 

Education:

  • BS or BA, or equivalent experience required

 

Experience:

  • 8+ years related industry/program management experience
  • Leadership and people management experience
  • Advanced industry/vertical knowledge
  • Proven experience managing complex projects
  • Proven experience dealing effectively with ambiguity and understanding multiple work streams and dependencies
  • Ability to work across organizational structures including Product Management, Engineering, Finance/Accounting, Corporate IT, Sale, Marketing, and BUs
  • Ability to manage multiple priorities and tradeoffs and determine optimum solution that keeps the customer experience intact
  • Ability to diffuse conflict, negotiate, and improve critical internal and external relationships
  • Ability to create compelling presentations and business cases
  • Ability to analyze data and provide decision making support around your findings
  • Mastery-level oral and written communication and presentation skills
  • Ability to stay calm under pressure, respond to customer needs quickly and effectively
  • Self-motivated and able to thrive in a fast-paced and customer-focused environment
  • Prior sales experience preferred
  • Proficiency with Microsoft Office applications, relational database applications, web-based presentation tools, and Salesforce.com preferred 
  • Proficient/expert in MS Office tools and have experience with Agile and Pragmatic Product Management best practices and processes
  • Experience with tools such as AHA, JIRA and TFS are critical

 

Why you’ll want to come work here: 

  • Competitive salary (commission/bonus based on type of role), 4 weeks paid time off, great benefits (medical, dental, vision, FSA), 401K match
  • Gift matching, volunteer for vacation program, and endless community involvement opportunities
  • Named to Forbes’ Fast Tech 25 and Fortune’s Change the World List; we are growing and offer incredible opportunity for advancement
  • Tremendous company culture and office perks as well as a new cutting-edge new headquarters completed in 2018

 

 

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter and Facebook.  

 

 

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

 

 

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • GroovyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • ExpressFrameworks
    • FlexFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • ApacheFrameworks
    • KafkaFrameworks
    • Event HubsFrameworks
    • ElasticSearchFrameworks
    • AnsibleFrameworks
    • MyBatis/JPAFrameworks
    • CassandraDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • Aha!Management
    • JIRAManagement
    • Microsoft ProjectManagement
    • SalesforceCRM

Location

Located in the Domain area, just steps from the Metro station and access to all that Austin has to offer!

An Insider's view of Blackbaud

What are some social events your company does?

We try to do at least one event per month that caters to all interest areas, whether that’s our Pinewood Derby, our May the 4th Be With You Movie Marathon or Progressive Potlucks, where employees tour the office to pick up different parts of the meal. We also championed having a float in the Austin Pride Parade this year for the first time ever.

Stefanie Greene

HR Manager

How does the company support your career growth?

We have a very employee-focused environment. Our managers and team leads will often discuss career development strategies with us and offer opportunities to connect with people who can give us firsthand information about a role or experience. To help us be as successful as possible, they suit our strengths and the company's needs.

Kristin Nelson

Team Lead, Sales

How do your team's ideas influence the company's direction?

We have changed our fundamental offering from a software solution to a series of capabilities and analytics that have an immediate and measurable impact on customer outcomes. This allows our sales team to be highly consultative with clients, introduce them to a broader community and have confidence that the outcomes we promise will be delivered.

Brandon Phipps

VP of Sales and Market Development

How has your career grown since starting at the company?

In just over 3 years, I went from an associate account executive to a sales team lead and was then given the opportunity to completely re-imagine the inside sales team here in Austin. We are growing very fast, and one of our team’s fundamental purposes is to support this growth by generating top-notch sales talent that can be promoted.

Stephen Bach

Inside Sales Manager

What are Blackbaud Perks + Benefits

Blackbaud Benefits Overview

At Blackbaud, we know how important it is to have good, affordable health and group benefits
and a retirement program that helps you save for your future. That’s why we offer competitive benefits that
can provide protection, peace of mind, and savings. Whether it’s health care, income protection, retirement savings, or other benefits, we’ve got you covered!

Culture
Volunteer in local community
Helping good take over is fundamental to Blackbaud. It can be as simple and personal as contributing to low waste in the office or leading a food/toy drive or championing a volunteer activity.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
The B-Healthy Incentive rewards our employees for participating in important wellness activities.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
We recognize the need to balance work and life priorities. Starting off, we offer 4 weeks of paid time off, with up to 6 weeks for tenured employees.
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Blackbaud recognizes that an educated workforce is a strong workforce. We offer ​a $3000 per year tuition reimbursement to assist with the costs incurred from continuing education.
Diversity Program
We are committed to creating a diverse and inclusive workplace (Recognized by Forbes in 2019) through cultural awareness and competency training programs, as well as Affinity group representation.
Lunch and learns

Additional Perks + Benefits

Volunteer for vacation time earning an additional 3 days per year PTO.
Endless volunteer & community involvement opportunities.
Matching gifts for donations.
9 paid holidays
Inclusive work environment as recognized by Anitab.org as Top Company for Women Technologists.

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