We’re a diverse crew of makers and builders, skaters and coders, filmmakers and DJs, teachers and students brought together by a shared belief in adding value to the world. This diversity allows us to take an empathetic approach to solve some of the most complex global business and security challenges faced today.

What you’ll do…
 

As the Principal Product Manager for Platform Scalability, you will work with multiple engineering teams, architects and product managers to develop a scalable platform that underpins Duo’s broader suite of products. Our ideal candidate comes from a technical background and can speak the language of our engineering team. They are passionate about building a software platform that satisfies and enables engineering and support teams so those teams can be successful at delighting Duo's customers. This person will collaborate with the Platform Engineering Managers to create a roadmap and strategy that provides a stable platform for our external customers and a great developer experience for our internal customers. Your key responsibilities include: 

• Advocating for scale-related work by producing concise business case documents, presentations and product requirements documents (PRD) that describes the cost, benefit and tradeoffs to enable effective decision making during cross-team prioritization efforts. 

• Quantifying the impact and priority of technical projects in terms of stability, scalability, innovation, and productivity for our engineers to ensure that we are working on the right objectives.

• Measuring and formulating SLO’s and SLA’s on various services and socializing them across the greater organization.

• Prioritizing and advocating for platform upgrades on the product roadmap, ensuring that they are a first class product goal alongside new features.

• Understanding the load of toil and interrupt tasks on engineering teams and work to eliminate and balance work so that each of the platform teams can be effective in delivering high quality software.

• Bringing customer and business context to the engineering teams to build a product that solves customer problems

• Conducting interviews with other engineering and support teams, our direct internal customers, to understand the problems that they have and document their use cases

• Interfacing with vendors to understand product implications and prioritize improvements accordingly

• Own cross-functional interactions for your area of the product including Sales, Customer Success and Support

Product Managers play a highly visible role in the company and are critical to the development and execution of the product strategy. We are responsible for delivering the best experience of our users. As the product expert, you must excel at prioritization, collaboration, and communication, while being accountable for scalability, availability and quality. 

Skills you have…
At least 4 years or product management experience combined with: 

• Experience in software engineering, focused on delivering and architecting highly available, fault tolerant web systems / services at very large scale

• Expert grasp of Site Reliability Engineering (SRE) practices and rallying organizations around them

• Familiarity with security and data privacy compliance regulations including SOC2, PCI, GDPR, HIPAA, Privacy Shield, ISO, PCI and FedRAMP

• Ability to manage and prioritize requests from different groups of stakeholders

• Communicates effectively about technical, as well as strategic concepts, to diverse audiences

• Enjoys operating autonomously with high level mentorship while demonstrating a bias towards action

• BA/BS preferably in the fields of computer science, engineering, design or mathematics.

Reasons why you should apply…
 

• You possess a highly driven and entrepreneurial personality, with an ability to get stuff done while having a sharp mind and eye for detail.

• You love living on the frontier of the cutting edge and inspire by creating pictures and plans for the future.

• You are comfortable initiating and managing necessary change and work effectively and efficiently through others.

• You see potential in human diversity and build bridges between different cultures and experiences to help others work together.

• You’re motivated by being an expert in your field and excel at working across diverse stakeholders, providing clarity through focus and direction.

• You’re eager to learn about the best practices in the industry for developing highly available SaaS applications.

This job may not be for you if…

• If the pace of a fast-moving, growth-phase company makes you uncomfortable, or if you need well-established policies and procedures to drive results, this might not be the best role for you.

• If you are uncomfortable communicating with various stakeholders, on an ongoing basis, to keep the customer perspective and share it with your peers!

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and 

make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!