Duo Security
Our mission is simple: democratize security by making it easy and effective for everyone to use.
Austin, TX
Remote

Principal Product Manager - Duo Security at Duo Security

| Austin | Remote
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We’re a diverse crew of makers and builders, skaters and coders, filmmakers and DJs, teachers and students brought together by a shared belief in adding value to the world. This diversity allows us to take an empathetic approach to solve some of the most complex global business and security challenges faced today.

 

What you’ll do…
 

As the Principal Product Manager for Platform Scalability, you will work with multiple engineering teams, architects and product managers to develop a scalable platform that underpins Duo’s broader suite of products. Our ideal candidate comes from a technical background and can speak the language of our engineering team. They are passionate about building a software platform that satisfies and enables engineering and support teams so those teams can be successful at delighting Duo's customers. This person will collaborate with the Platform Engineering Managers to create a roadmap and strategy that provides a stable platform for our external customers and a great developer experience for our internal customers. Your key responsibilities include: 

 

  • Advocating for scale-related work by producing concise business case documents, presentations and product requirements documents (PRD) that describes the cost, benefit and tradeoffs to enable effective decision making during cross-team prioritization efforts. 

  • Quantifying the impact and priority of technical projects in terms of stability, scalability, innovation, and productivity for our engineers to ensure that we are working on the right objectives.

  • Measuring and formulating SLO’s and SLA’s on various services and socializing them across the greater organization.

  • Prioritizing and advocating for platform upgrades on the product roadmap, ensuring that they are a first class product goal alongside new features.

  • Understanding the load of toil and interrupt tasks on engineering teams and work to eliminate and balance work so that each of the platform teams can be effective in delivering high quality software.

  • Bringing customer and business context to the engineering teams to build a product that solves customer problems

  • Conducting interviews with other engineering and support teams, our direct internal customers, to understand the problems that they have and document their use cases

  • Interfacing with vendors to understand product implications and prioritize improvements accordingly

  • Own cross-functional interactions for your area of the product including Sales, Customer Success and Support

 

Product Managers play a highly visible role in the company and are critical to the development and execution of the product strategy. We are responsible for delivering the best experience of our users. As the product expert, you must excel at prioritization, collaboration, and communication, while being accountable for scalability, availability and quality. 

 

 

Skills you have…
At least 4 years or product management experience combined with: 

 

  • Experience in software engineering, focused on delivering and architecting highly available, fault tolerant web systems / services at very large scale

  • Expert grasp of Site Reliability Engineering (SRE) practices and rallying organizations around them

  • Familiarity with security and data privacy compliance regulations including SOC2, PCI, GDPR, HIPAA, Privacy Shield, ISO, PCI and FedRAMP

  • Ability to manage and prioritize requests from different groups of stakeholders

  • Communicates effectively about technical, as well as strategic concepts, to diverse audiences

  • Enjoys operating autonomously with high level mentorship while demonstrating a bias towards action

  • BA/BS preferably in the fields of computer science, engineering, design or mathematics.

 

Reasons why you should apply…
 

  • You possess a highly driven and entrepreneurial personality, with an ability to get stuff done while having a sharp mind and eye for detail.

  • You love living on the frontier of the cutting edge and inspire by creating pictures and plans for the future.

  • You are comfortable initiating and managing necessary change and work effectively and efficiently through others.

  • You see potential in human diversity and build bridges between different cultures and experiences to help others work together.

  • You’re motivated by being an expert in your field and excel at working across diverse stakeholders, providing clarity through focus and direction.

  • You’re eager to learn about the best practices in the industry for developing highly available SaaS applications.

 

This job may not be for you if…

  • If the pace of a fast-moving, growth-phase company makes you uncomfortable, or if you need well-established policies and procedures to drive results, this might not be the best role for you.

  • If you are uncomfortable communicating with various stakeholders, on an ongoing basis, to keep the customer perspective and share it with your peers!

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and 

make a difference powering an inclusive future for all.

 

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

 

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

 

 

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

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Where we are

Duo's Austin office is located in the heart of downtown.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • CaffeFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • MarvelDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • WrikeManagement
    • SalesforceCRM
    • MarketoLead Gen
Previous
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What are Duo Security Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

An Insider's view of Duo Security

How does your team reward individual success?

It can be as quick as some karma in Slack. We do team appreciations at the start of team meetings and Cisco has connected recognition which allows individuals to recognize the great work someone has done along with a monetary award, from $25 on up! We also celebrate life with team members, for example throwing a virtual baby shower!

Hector

Senior Engineering Manager

What's the biggest problem your team is solving?

Our cross-functional team of data scientists, software engineers, and designers, as well as product and security experts is building an intuitive adaptive authentication system. We’re moving past basic rule-based approaches to create a dynamic experience that people will love for keeping them secure while staying unobtrusive.

Brian

Head of Data Science and Engineering

What are some things you learned at the company?

Early on, I thought that success in the security industry was attributed solely to people's ideas or intellect. Since then, I've learned that the most important thing to have in any industry is empathy. Without empathy, you can't build a product that people will love or a place that people will want to work. Empathy is a foundation for success.

Olabode

Senior Data Scientist

What is your vision for the company?

My overall vision is to provide mechanisms for the business to build simple, safe and secure products that our customers and partners intrinsically trust. It is my belief that when we empower our teams and stakeholders to creatively work together instead of falling on process and procedure for the sake of it, our creativity opens to new heights.

Amanda

Head of Product Security

What makes someone successful on your team?

Success for us is taking the road less traveled to achieve better results, meaning we look for teammates who bring perspectives from all walks of life and who are not afraid to use their voice. We believe this combination results in good outcomes because we end up paving our path to success with a diversity of thought.

Amanda

Internal Communications Manager

Jobs at Duo Security
29

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